Unhandled Exception Error on Windows Modern Device
Publish Date: 23-Jun-2025
Last Modified Date: 26-Aug-2025
SOTI MobiControl
290
0
Summary
A Windows Modern device displays an Operation Failed pop-up panel with the message "An unhandled exception occurred" while using the device.
Related SOTI ONE Platform Products
SOTI MobiControl
Related Device OS
Windows Modern
Issue Description
The error message below appears on Windows Modern devices where the SOTI MobiControl agent is installed:
OPERATION FAILED!
An unhandled exception occurred!Task Manager shows the application Soti.MobiControl.WindowsModern.CatalogApp.WPF is running in the background.
Environment
SOTI MobiControl 2025.1.0 and earlier.
Cause
Possible causes:
- The operating system language differs from the language used in SOTI MobiControl.
- The Windows Modern device has the same name as the current Windows user.
Issue Resolution
This issue will be resolved in a newer version of SOTI MobiControl.
Review release notes for updates related to this issue.
Workarounds
Log in to the affected Windows machine using a different Windows user account than the machine name.
or
Rename the existing Windows user account so that it does not match the machine name.
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