Permission Error Encountered in Cellular Dashboard (SOTI XSight 2025.1.0)
Publish Date: 16-Sep-2025
SOTI XSight
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Summary
The Cellular Dashboard in SOTI XSight version 2025.1.0 displays a permission error even when the user has been granted the necessary access rights.
Related SOTI ONE Platform Products
SOTI XSight
Issue Description
In SOTI XSight version 2025.1.0, users receive a permission error when trying to access the Cellular Dashboard, despite having the correct permissions granted to view the dashboard.
Symptoms
- A permission error message appears when attempting to access the Cellular Dashboard.
- Users with the correct permissions are unable to view the dashboard.
- Access issues persist even after verifying user settings and permissions.
- This issue is specific to SOTI XSight version 2025.1.0.
Cause
The issue occurs because the Signal Strength board fails when the Network Type chart contains entries labeled as ‘Unknown’ for the network type.
Issue Resolution
Upgrade to SOTI XSight version 2026.0.0 or later to resolve the Cellular Dashboard permission error.
Workarounds
Please reach out to SOTI Support and refer to this article to check whether a workaround exists for your environment.
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