Persistent "Welcome to SOTI XSight" Pop-Up
Publish Date: 17-Sep-2025
SOTI XSight
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Summary
This article addresses the recurring issue of the "Welcome to SOTI XSight" pop-up that continues to appear even after the "Do not show this again" option is selected by users.
Related SOTI ONE Platform Products
SOTI XSight
Issue Description
Users have reported that the "Welcome to SOTI XSight" pop-up appears daily, despite having selected the box to prevent it from showing again:
This issue has been persistent across multiple users and servers in different browsers, affecting their experience significantly.
Environment
SOTI XSight versions 2024.0.1 up to SOTI XSight 2025.0.0
Symptoms
- SOTI XSight pop-up appears daily for all users.
- The issue occurs on different servers running the same SOTI XSight version (2024.0.1).
- The pop-up shows up in all browsers.
- The selected option "Do not show this again" does not prevent further appearances of the pop-up.
Issue Resolution
Upgrade to SOTI XSight version 2025.0.1 or later.
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