Alert: Android OS 10 and Earlier Devices Boot into Rescue Party Mode
Summary
Related SOTI ONE Platform Products
Related Device OS
Environment
This applies to all Android devices on OS 10 and earlier.
Description
We have detected a problem with certain Android devices that are running OS 10 or earlier. These devices are found to be restarting and getting stuck in the Android Rescue Party Mode. While we are actively investigating the issue, our initial findings suggest that the problem might be linked to a repeated failure in Google Play Store update attempts, which causes the device to crash into the Android Rescue Party Mode.
We are collaborating with Google, and they are actively working on addressing this issue as soon as possible. Currently, the update rollout has been halted, but if you are experiencing any of these issues, please do not hesitate to contact support.
We will update this article as soon as we get more information from Google on this issue.
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