Failure Message When Accessing Operational Intelligence in SOTI XSight
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Last Modified Date:
SOTI XSight, SOTI MobiControl
1309
Summary
This article addresses a failure message received when accessing Operational Intelligence in the SOTI XSight console after upgrading to version 2024.0.1 and 2024.0.2.
Related SOTI ONE Platform Products
SOTI XSight;SOTI MobiControl
Issue Description
While opening Operational Intelligence in SOTI XSight, the following failure message is displayed at the top-right of the console.
Environment
SOTI XSight version 2024.0.1 and 2024.0.2
Cause
This issue occurs when a user upgrades from SOTI XSight 4.3.2 to 2024.0.1 or 2024.02. The root cause is a reference to a flag in the database to show the message.
Issue Resolution
Upgrade to SOTI XSight 2024.0.3.
Workarounds
Update the flag in the SOTI XSight database.
1. In the SOTI_XSight_im database, edit IntValue on the im_SettingsGlobal table as shown:
DeviceAnalysis.BatchImport.LastRunSuccess 1 NULL
DeviceAnalysis.BatchImportEnabled 0 NULL
2. Restart the XSight Management Service (XMS)
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