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we are testing a Zebra TC57 and Zebra Agents are not compatible. we do not want to go to Android + enterprise as it locks out developer options. Any suggestions? We are on version 14.1.8.1064
I deployed a lockdown on a samsung Xcover. I added on the lockdown a shortcut to start the standard application ''Téléphone''. I tried to launch the 3 applications below one by one but nothing happens. Thank you in advance for your help
Hi, I am curious if there is a way to create custom macros in addition to what's already available, such as %MAC% or %DEVICENAME%. I see in v13 scripting documentation a mention about setting variables but there is not much context provided behind where to use this syntax or what platforms are supported. My goal is to create a custom macro that is pulling custom data being collected from an ini file on the device and then to utilize that macro in my Lockdown code. I may be able to accomplish with the REST api's but haven't gone down that path quite yet.
After installing a MobiControl package with an AndroidAPK, the devices logs are showing the following: Error message received from device (Package [<application>] does not contain default activity) Is there an explanation for this error?
I have to configure an application installed via a profile, is it possible to record a macro and add it to the post install script in order to configure automatically the installed application ?
Does anyone have any idea as to why feature control continues to grey-out access to changing the USB Computer Connection settings in Android 5.0.2 even after revoking the profile? Better yet, does anyone know how to correct it so it could be accessed again?
With the new GDPR rules, we have to inform the users that we will remote control his device, what do you recommend ? If the device is locked, the message sent by the adminstrator via Mobicontrol, is not displayed on the device and the user don't know that the administrator has the control. Thank you
I have profiles with a single application that time to time needs updating but only in a controlled and staggered method. For instance version 1.0 is installed to all devices but when 1.1 comes around it needs to be sent to 3 devices in a single container. If you create a new profile you will get an I/O error as the application is already installed in another profile you then need to revoke the profile on an individual basis to allow installation of the new profile. I have tried sending the package to specific containers and un-ticking the below in the assignment options. Although in my head this should install the app to the requested containers and not remove the current version from existing devices. This resulted in deleting the application from the devices and just pushing the new version to the selected devices. Can you share your experiences or feedback?
Is there a way to play an audio file (mp3) on an Android+ device (also setting the volume)? I found the 'sendintent' script command for playing a video file, could this also be used for audio?
We keep having issues whereby multiple users are being randomly unassigned from Samsung SM-T365 (Android) devices for no reason whatsoever. Whenever this happens their Exchange profile is removed and we see the below entry in the log file for the device: Device Configuration removed ([EAS Settings] Configuration is being uninstalled) We are then able to re-assign the user and the Exchange profile is automatically re-added, however this is getting quite annoying! We are currently running Soti MobiControl v13.2.0.3247 Has anyone else seen the same issue? Thanks, Stuart
Hi all, I run an instance which has been slowly growing, we've recently hit 549 devices. However, the amount online has stayed consistently just under 40%. 60% of devices will be offline at any time. IT also seems to rotate through different devices but never going above that 40% online mark. All devices are Android +. Some will connect one day and not the next. I'm at a loss as to why this is happening, but we urgently need as many of these devices connected at once as possible. Would there be a connection limit on the server? Any help as to why this is and how to fix it would be hugely appreciated.
I have seem to have run into an issue where passcodes are unable to be reset thru the console. We can send the command and see in the log that the command was sent and that the device received said command. We then have the employee put in what we have reset it to and it tells us it is invalid. So then I send a script resetpassword 123456 and the device says it has received the script and applied the new passcode. Have the employee try again and still wrong. So then I send the script unlock and go into settings and press on pin and it wants me to make a new one. So for S&G's I try to reuse a passcode I used in the script 123456. And it tells me I can not use a previous passcode. Which it should tell me that since in my Auth Policy I say do not allow previous 2 passcodes. So this tells me that policy is working. Any thoughts on why said commands thru the console or even script would not allow an employee to get into the device? Version 14.1.6.1113 Agent Ver : 13.5.1.1234 Enrolled as Android for Work afw#mobicontrol Device: Samsung Tab S3 OS: 8.0.0
Even though I disable removal of mobicontrol agent and prevent unenrollment from group configuration, I can still uninstall the mobicontrol agent via drag and drop (uninstall). My goal is to prevent end-user to remove the mobicontrol agent without using kiosk mode or restricting whole settings, I want only restrict him in removing the agent in any ways.Type: Android+ Brand: Samsung Model: SM-G530H OS Version: 5.0.2 Agent Version: 13.5.1.1044
We have some work managed devices (Android 7+). We'd like to use our enterprise catalog managed by GooglePlay. We don't want to allow users to download an application without our validation (IT department), but we want still allowing the Google personal accounts creation. Is there any way to disable account switching only in the Google Play application? Thank you. Regards
When we remote control into some Galaxy S7 and S8 devices, the remote control is inverted/upside down on the screen passcode login. Phone OS is Android 8.0. Using SOTI MobiControl 14.1. Is there a way to solve this through MobiControl?
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