There's a new home for Articles. Find Articles on Our Product Support Page.
I have an environment that is completely locked down and any requests for public internet access are being denied? How can I improve the performance of MobiControl in a fully offline environment? I'm available to perform registration successfully offline, but access to other SOTI services like the Remote Control skins repo and the central CA are resulting in a relatively hindered experience. Can you sideload the skins into the environment, bypassing the service? Can you get around the certificate related issues during enrollments and check ins at the device level (Android). Another issue that I'm seeing is that the Enrollment rule creation fails to provide me with a local enrollment url. I would expect the enrollment ID to not be generated given it not having access to the central Enrollment service, but shouldn't a local enrollment url be generated?
There is a feature in MobiCOntrol to enforce GPS status. However on the device if the status of GPS is equal to "GPS only" and if remotely we want to change it to high accuracy, how is it done?
I can't upgrade my Android devices after upgrading MobiControl Server to 13.3.0.3690. I see an error in device logs which says "Agent Upgrade blocked due to network mismatch.". Upon further investigation I found below error in the MCDeplSvr.log file. [INFO] AgentUpgrader::UpgradeDeviceAgentToServerVersion() UpgradeDeviceAgentToServerVersion: Agent for Device xxx is not allowed to upgrade due to network restriction Please help!
Different level of customizations available in Android lockdown and what are billable activities out of that.
Can we setup a separate password to access lockdown mode and once the password is entered end user is not required to input separate password for the Apps whitelisted under Lockdown mode
We would like to sync photos from all 500 Android mobile devices to the cloud, approximately 5MB of photos per device per month. Is there any storage space constraint?
I want to know if changing MC registration code causes a prompt on an already enrolled device that is using Samsung ELM agent. Below are the transition paths that I need to know. Product to Trial registration code. Trial to Product registration code. Production to Production and Trial to Trial registration code.
Will MobiControl v14 support non-ELM Samsung agent and devices?
I'm looking to provision my devices to a Managed Device state. What are my options to do so?
I'm looking to deploy apps from the Google Play store but I'm not sure what the different account types are and which ones will work best for me.
I'm looking to deploy some proprietary and some public applications and want to understand my choices with Android Enterprise.
Sometimes when customers want to collect the location history of devices, they enforce the location service on by ticking the box in Feature Control. But after some time into doing that, they may find none of the location data has been collected on some devices.
Occasionally, some of customers would need to customize the builtin LOCKDOWN kiosk template, which is a HTML file. How to do that?
How to get an adb log from an Android device for further investigation?
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points.
Highly experienced members with valuable inputs. Should have more than 700 points.
Beginners taking the initiative. Should have more than 500 points.
New contributors starting their journey. Should have more than 250 points.