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I have upgraded the agent on a test device to v15.0.1.1051 (Samsung ELM). I have a lockdown on it that was working fine before the upgrade. By working fine I mean it worked as expected, I can also press and hold on "back" and I would be prompted for a code and I could disable the lockdown. Since upgrading to v15.0.1.1051 when I long press on back I get a pop-up "Actions" with "Administrator" and "Refresh". I would expect pressing "Administrator" would prompt for the passcode and would allow me admin access to the devic. However when I press "Administrator" I get a pop-up at the bottom with the heading "Complete action using" and in a white block below that it says "No apps can perform this action". I am then unable to disable the lockdown while on the device. What is going on and how do I fix it. I'm guessing I need to assign an app that will work when I try to disable user mode but I can't see where or how to do it.
Hello, I am looking for a volume control on a zebra MC33 device. I already installed the soti settings manager, but i cannot change the volume with it. It only mutes the device when the slider is all the way to the left. Also the writesecuresetting script is not working. Any ideas ? Thanks
One of our new guys has deleted one of our device groups and with it all the devices allocated to that group. Is there a way to recover the devices or group from the console?
We have a number of Samsung Phones (A20e) that we are running in KIOSK mode, I am wanting to let the device use the phone app and have added an entry in the policy that I believe should allow the phone app to run: launch://com.samsung.android.dialer The phone app is there and you can enter a phone numbewr, but it will not allow it to dial and connect, this works on our other devices running as AndroidPlus devices Is there another setting that needs entering somewhere?
Hi Everyone, We got info that by using the Android Enterprise v.15.0.1.1051 agent, devices with Android 7 and above will support remote control. but after I tried it on the xiaomi redmi 6a device it couldn't run, but in detail the Supported APIs device has changed to RC Virtual Display. has anyone tried it and it worked on a xiaomi device? reference,https://discussions.soti.net/kb/remote-control-support-on-android-enterprise-without-requiring-oem-specific-capabilities-or-oem-specific-plugin/
Hello Everyone, Can someone suggest on this error that we are getting while enrolling android devices. Last Staging Error # 3 Possible problems :- A File or folder that is needed for staging could not be found. Original Error :- Batch decoding -Exception, Could not decode profile date The same Stagenow barcode working fine until last week and there isn't change anything but it now stopped working and getting below error attached in picture.
Dear SOTI support, I have done enterprise bindings my email address (samran.phumkhokrak@honeywell.com) by the SOTI Mobicontrol previous version around year 2018 and I never delete it. Now we have a new demo portal which is https://honeywelldemov14.mobicontrolcloud.com/MobiControl/WebConsole/home/global-settings/EnterpriseBindings When i like to add my existing email to this new portal, it said "You have already signed up with this enterprise". But i can't see my email adress in the Managed Enterprise email list. Please advise how to move my email address to current portal. Regard, Samran Phumkhokrak Mobile: +66818753378 samran.phumkhokrak@honeywell.com
Hi does anyone know how to block Wifi Hotspot feature (package name or so)? There seem no setting in the feature control to prevent using this.
we have a problem with our samsung client device, which when we use the remote control we can't access the device's sdcard. we've tried restarting the device and changing the remote control mode but still can't access the sdcard.
Is there a script to push to a device to set an application as default, such as set Adobe as default for PDFs?
Hi. I get the following notification when the WiFi is unavailable and I have a SIM-card on the device. Is it possible to use automatically mobile network without asking about it? Before the prompt the mobile data appears to be on (the ISP name is shown). The device is Handheld Nautiz X41 and judging by the appearence of the prompt, it comes from MobiControl.
Is there a way to add a shared folder to the tablet from a shared drive mapped to the company's server? Possibly in lockdown mode? I haven't found a way to successfully do this. One drive would probably work as a work around??? Android tablet os 11 cloud version 14.1.5.1284
Hi We have approximately EDA51 Honeywell on android enterprise and agent version between 14.4 to 15.1. So far this year we have had 363 'Inaccurate date time detected' of which most had a time reported of 05:18AM 19/3/2020. This is causing timeslot issues as devices are reporting the incorrect time. Is there anything specific about 19/03/2020, why does this keep on happening and how can it be prevented Thanks
So far the only way to download a debug log is to send the script request_bug_report , click share on the tablet and download via the SOTI terminal. We use our devices with a lockdown single app use profile. Has anyone overcome the issue of having to click share on the device? I want to be able to do this in the background without disrupting the device while in use as it means down time in our fleet.
Good Morning. I am trying to upgrade the agent on several of our Android Enterprise devices. I have not been able to upgrade using the button. I will select upgrade and upgrade now instead of start on schedule. I will get a message that says "Upgrade Agent Action has been sent to device" The message is a success message. When I go to check the agent version, it remains the same. Is there an extra step I need to do in order to upgrade the agent? Soti Cloud version 14.4.6 Current agent on tablet: 14.1.4.1010 Trying to update to Agent Version 14.5.4.1016 Settings Manager app 15.0.1 requires to have Agent 14.4.7 or higher to use. I have been able to upgrade it using a profile package. But I need to be able to upgrade one specific device. What is the best way to do this?
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