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Hello all, we used mobicontrol on version 14.4 with zebra tc75x under android 7 -> agent version > 14 enrolled android + i've try to play with the new api javascript in the lockdown but until now i can't ... I've try to display alert -> mobicontrol.message.createInfoDialog() ... On lockdown add tag <script></script> add on the body tag -> onload="displayDialog()" re start device but nothing .. Someone call tell me for example how to start with the new api in lockdown ? thanks
Agent 14.4.3 Build 1074Mobicontrol: 15.2.1.1094Device: TC700HSince the last update of the agent we are running in a few issues- random device reboots- randomly disconnecting the agent and reconnecting what forces apps to close.This behaviour causes delays in picking because of the reboots. Is this already reported/is there a fix available
no remote tab on a few of these only thing I'm seeing is: supported APIs: RC Error, Work Managed Device, Android Zebra EMDK, Android Plus 1.6 I have not got the device so I haven't tried to restart yet soti v 15.01
no remote tab on a few of these only thing I'm seeing is: supported APIs: RC Error, Work Managed Device, Android Zebra EMDK, Android Plus 1.6 I have not got the device so I haven't tried to restart yet soti v 15.01
Is it possible for me to disable airplane mode on my Samsung Galaxy devices enrolled through Android Enterprise? I don't see the option in my Kiosk settings. I am running Mobicontrol v 14.2.2.1170
I was wondering if it is possible to disable the daily board function during enrollment on my Samsung Galaxy devices? I am enrolling them through Android Enterprise with a managed Google Play account.
Hi All, I am currently trying to configure a Spectralink Versity 9540 with an app which pushes notifications from a nursecall system to the phone. Currently the app is functioning correctly outside of lockdown mode, but when we put the phone into lockdown mode all sounds from the app are silent. As this is a critical system that is meant to notify users this is not ideal. We have tried both Native lockdown and Activity suppression, and neither will allow notification sounds to come through. The App is an .apk package we have uploaded to the phone, which could be part of the problem. It is not available on the google play store. Any help or advice would be appreciated, thank you.
Bear with me on this one.... I am having issues connecting to certain Samsung Devices that are at a specific Agent Version or above; First issue is that the Remote Access icon has changed on some of these from "Remote Control" to "Remote View" Agent Version 14.4.3.1074 Model SM-T515 - Has Remote Control - Allows connection Agent Version 14.4.5.1033 Model SM-T835 - Has Remote View - Does not allow connection Agent Version 14.4.4.1051 Model SM-T515 - Has Remote Control - Allows connection Agent Version 14.4.3.1074 Model SM-T835 - Has Remote View - Does not allow connection Agent Version 14.3.3.1038 Model SM-T835 - Has Remote Control - Allows connection Agent Version 14.4.1.1064 Model SM-T835 - Has Remote View - Does not allow connection All have Android Version 10 My question is why do they T835s that are at a higher Agent Version of 14.3.3.1038 (seemingly at 14.4...onwards) have "Remote View" icon which doesn't work, and how do I change it back to the "Remote Control" icon that works. I have been speaking to Soti Support but they are not sure and I need this fixing to remotely support users!
I am trying to enroll a Samsung x cover pro 2 via afw but once I enter my enrollment id into mobicontrol. I will get: Enrollment Failed. Please retry or contact your system administrator. I have tried enterprise and plus with the same result have also tried both google play install and from the website. I believe it has something to do with Knox as I never have this issues with my zebra's only with Samsung's and only every once and a while. Currently on V14.1.8.1064
The device was stolen and a Wipe action was initiated while it was offline. A few hours later the device was recovered and remains offline. Is there any way to cancel the Wipe action?
Can we set up a rule or have another method to auto relocate the devices to their original group when the billing period starts again ? In our case, we want to monitor the monthly cellular data usage on our Android devices. I have created two groups : Group A - original and Group B - data usage exceeded : - Required action 1 : relocate the devices which reached the limitations to the Goupr B - Worked by TEM feature ! I have set up a telecom expense management rule that works well. - Required action 2 : auto move the devices back to Group A - original when the billing period starts again - Did not find the feature in MobiControl I saw that the device relocation rule can automatically move devices between groups, but It is based on changes in the IP addresses or other specified custom data. The issue of the two options for us is : option 1 : changes in the IP addresses We do not know which devices will relocate to the Group B. We need manually add the IP addresses and change the activation schedule at the end each month. option 2 : specified custom data - .INI File / .XML File for Android+ devices. Do you have any idea which custom date is available for our case ? Thanks,
Hi, I've created an Advanced Data Formatting rule within DataWedge for a Zebra TC25 that has 27 actions to convert each letter of the alphabet into uppercase when scanning a barcode. The rule works fine, however, I then exported the profile, saved it on our SOTI server and pushed it back out to my device via a SOTI rule (saving it in /enterprise/device/settings/datawedge/autoimport) the rule is created, but none of the actions are present. However, if I copy the file to the device and use the manual import profile function within DataWedge it works fine. Has anyone had similar issues? Regards Steve
I must be missing something obvious here. I have a test Android Plus device (Samsung ELM v14.4 agent) running in lockdown mode. I have security settings requiring an alphanumeric password. We are looking at using this on 1 group of devices. Assuming the device is locked, and being that the password is set by the user, how am I supposed to remote control the device when the user isn't logged in? I won't know the password, when I try to unlock it prompts me for it. I know I can remove the password but this then means the user has to set it again. Even when I do remove the password, when the user tries to set it again, while is user mode the user will be told they cannot change the password due to device permissions. I expect I must be doing something wrong, setting something wrong as it seems unnecessarily clunky and not thought out on how this operates at the moment.
Hi, Where to find BasicTE version 1.33.00.0031 separately. the application is integrated in the firmware HON660-P-88.00.12-(0147).zip Thank you Amine
I would like to Upgrade my enrolled devices with SOTI from Android 7.1.2 to Android 8.1.0 I downloaded the follow files. Full image version: 02-32-04.00 LifeGuard update14 version: ATLAS_DELTA_UPDATE_02-32-04.00-OG-U14-STD How can I manage a zero touch OS update? I need a Work Managed Device with Device Owner enrollment type, because the Remote Control and the default apps are necessary. I think with Android 8 I have to use Enterprise Agent, so if the upgrade done I don't know what gonna be hapen with original Android Classic OEM agent. I'm afraid the device will no longer be available via SOTI. My enrolled device, environment parameters: Zebra MC3300 Android 7.1.2 - FPU_ATLAS_02-07-08.00-NG-U00-STD Enrollment type: Android + MC Web Console version: 15.2.4 MC agent version: GoogleMobicontrol1441_1064 Thanks in advance.
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