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Hi all We are currently testing a Honeywell CT40 for a possible deployment. Is it normal that when we enroll android devices as enterprise managed, there's several system apps that disappear ? (i.e: camera, gallery ...) Now we have to retrieve the exact bundle ID and install the apk Any inputs ? Thanks,
Hello, looking to install an app update, and I was wondering if there was a script that could allow installation from unknown sources to allow the install, then run a script post install to shut it back off? Android+ LG G7
I have set up the phones for work managed but for some reason the google chrome app has gone, but we are still stuck with the google app im trying to have the phones only use soti surf but the google app allows them to browse the internet, how do you get rid of this?
I have enrolled the devices, but put the sim card in after enrolling due to swap rounds, this inst showing the number on the system now, is there anyway to fix this? It just says phone number - unknown
We have recently upgraded MobiControl from version 13.4 to 15.0.2.1049 as we are now procuring Android 10 devices and version 13 doesn't support SHA2 certificates for enrollment. Since the upgrade, we have come across a number of issues, one of which is mentioned below. We have a support case open with SOTI, but I thought I'd also reach out to the community to see if anyone else can help. Yesterday, we attempted to assign an updated profile to an existing set of devices (around 150) and around 15 of them stayed in an “Installed Partially” state, with the remainder installing successfully. The devices are all Samsung, but different models on different OS versions. On the devices themselves, a message is displayed on a blank screen stating “unable to load application menu please contact your administrator”. We attempted to retry the profile installation, but this did not work. We found that the only remedy for this was to uninstall the agent on the device, re-install it and then re-enrol. Once re-enrolled, the profiles installed correctly. These devices are remote all over the country and in their current state, we can’t remote control them, so are having to recall them back in to be able to re-enrol them. Before we tried to assign an updated profile to them, everything looked fine from the console. The agent had upgraded correctly, the devices were showing online and checking in and all profiles that were installed before the upgrade were still showing as installed correctly. Only once we have tried to assign a new/updated profile to the devices has this issue become apparent. It looks as if the agent has corrupted somehow during the upgrade, but this wasn't visible to us until we tried to assign a new/updated profile. I’m now fearful that we have a larger number of devices in this state within our estate, but we will not know until we try to assign a new/updated profile to them. At which point we’ll then need to manually re-enrol.
Hi, We have Zebra TC55 JB device which we are trying to enroll to SOTI server (DA Mode) using DA Agent version 1300 build 33897. It always gives error -"Enrollment failed please try to contact your administrator" . Console version - 15.0.2.1049 Refer below screenshot Can anybody help if we are missing something? Thanks Raj Zebra Technologies
Hello,We currently use SOTI on our Android Tablets (Samsung Tab Active2 with Android 9).The profile we use is very restrictive, it doesn't allow factory reset, it doesn't allow USB debugging, etc. I mean, almost everything is blocked.We have a tablet which is currently blocked just after it starts :it shows "Mobicontrol - wait - loading" ; with a permanent loop.(the tablet worked a few days and got enrolled by soti).In this state if I press return button I have a tool tip with 2 options:* informations about the application (it does nothing)* close the application (it doesn't work ; the loop continues).I tried to rebot several times, removing battery, etc : same thing.I started in safe mode, in order to unistall sotimobicontrol but it doesn't work: in safe mode, the screen is all black except "mode sécurisé" (safe mode i french) in white at bottom left. Nothing possible to.I tried to do a "wipe data / factory reset"... but it's blocked by soti.it shows "MDM does not allow factoryReset". I also tried to put the firmware of the tablet (downloaded from sammobile.com) into a SD card, but I got errors:/sdcard/update.zipE:mmap (2487630050, R, PRIVATE, 4, 0) failed: Out of memory.E:Map of '/sideload/package.zip' failedE:failed to map file successfully generated dm-verity hash tree.Installation aborted #1. (I tried with T395XXS9CTF5_T395XEF9CTF5_XEF.zip ; T395XXU6CSL1_T395XEF6CSL1_XEF.zip and T395XXU8CTD3_T395XEF8CTD2_XEF.zip, firmwares downloaded from https://www.sammobile.com/samsung/galaxy-tab-active-2/firmware/SM-T395/XEF/ ) Finally, I tried to put the tablet in "odin mode" / "download mode" : it doesn't work with the tablet (and with all tablets running soti ; so we probably blocks it, because with a tablet without soti it works). I can't reach the green "warning message" for Odin mode, so I can't put the firmware through Odin.I don't know what to do now... if you have idea, please help.
Dear all, We have an issue with the https://url command in the lockdown menu. 1. We can open the https website of the local webserver in the chrome app. 2. Using the command https://url in the lockdown menu, the scanner stay in the menu and does not open the page. 3. On the other side opening a the google address via https in the lockdown menu is working. Cert info: All required certificates are installed on android trusted certificates in the user area. System Info: TC52, android 9, mobi control 14.2, Does anybody know, what the https command in the lockdown menu is doing in the background or why it is not opening the webpage? Thanks a lot in advance. BR, Jens
Good Evening. I am running Samsung Tab A 8.0. All are Android+ ELM enrollments. Now we had and issue with a ROOT cert because some of these upgraded to OS10 and the server was running SHA1 and not SHA256. So we got SOTI on the phone really quick they got that all straightened up. Then.. We started hearing whispers that something done today broke the script: writesecureprofstring DeviceFeature DisableLockScreenShortcuts 1 apply featurecontrol Now if I rerun on a TAB running 8.1.0 the script will do as it is expected to do. However if I send that same script to a TAB running OS9 then I got a return of: DisableLockScreenShortcuts unsupported. Did the command change from 8.1 to 9?
Hi,has anyone encountered an issue where when other app is trying to access SOTi issued user certificate and android is asking to set pin or password to access credential storage? Android 7 enrolled as Android + worked, but after upgrading device to android 8 and enrolling as Android Enterprise this issue appeared. Is it fault in new security settings in android 8 or soti app permissions? Would it be possible for SOTI to allow access to credential storage without PIN for some apps? Device TC51 running 02-32-04.00-OG-U01-STD OS 8.1.0Agent 14.3.0.1000A+ Service for Zebra - 1.6.0.102 SOTI Version: 14.3.4.1087
Hi all, We using Enterprise devices. Around 8 apps download from the Managed Play Store. All are set to mandatory. The issue we are seeing now after updating the server to 15.2 is that on the first two devices staged. One did not install WhatsApp and the second did not install Soti Surf. The Agent Version is 14.1.1 Build 1050 Any Suggestions would be grateful. Regards Martin Doyle
Hi Our server is going to be moved and the internal and external IP will change. Do anybody have any experience with this? I would like to know where can if the phones are check-in address, to see if its either DNS or IP? I was wondering to add a secondary end-point (DNS name) for the phones to check into for the new server and set the name to point to the server after migration? if it's possible to have two check-in address? (where one of them is not working, hopefully you understand :-) ) We are running Android plus clients in lockdown-mode (CAT S41), it's a signal server with mobicontrol on it. FYI
When connecting to a device, the following error appears: No one is connected at this time. How long will it take to log in again?
Hi Anyone know if Samsung XCover 4's and various models of Samsung Tablets can support SHA256 certificates along with 2048 bits key size. We have some new tablets at Android 10 and have discovered we need to upgrade Mobi to a later version in order to support devices running Android 10 but need to know if the existing devices can support this. Thanks Michael
So I've used the administrator bypass to leave the lockdown screen on a Samsung Galaxy TabActive 2, but now I can't seem to find a way to get it back into lockdown mode. I've looked in the mobicontrol app on the device, tried sending "lock" on the web console, and tried both a soft reset and a power off. Each time it just opens back up to the device unlocked in administrator mode. I'm sure its something really easy, and I'm just missing it. Can someone help me out here?
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