Community - SOTI MobiControl

Community - SOTI MobiControl

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SOTI MobiControl Discussions


  • 0 votes 2 answers

    What3Words

    I have created a package for the What3Word app and added it to a button on a lockdown. The problem I have is when users use the device they can get to the Playstore via Google Earth and open other apps that may be available Thanks

    Android
    4 years ago
  • 0 votes 3 answers

    MobiControl Services not running as expected

    Hello, We've installed v15.4 on-prem Soti server to evaluate and to test the new features, but when we check the services in MobiControl Administration utility we find lots of errors (uploaded to onedrive): https://1drv.ms/u/s!AmvNYUAbbtdQiGsBvmJsYDy1ITSr?e=9HSKMt Our setup: - Application Server: Windows Server 2019 Standard - DB Server: Windows Server 2019 Standard SQL Server 2019 For information, the servers are behind an internet proxy and there's no chance that they have a direct internet connection. So i configured also internet proxy information under Services > Global proxy, restarted the services/servers but always the same errors. I would like if there's any chance to find the root cause of those errors to finish our testings before the evaluation period expires. Thank you in advance

    SOTI MobiControl
    4 years ago
  • 0 votes 1 answer

    How can we give rights to an application to open a gaming function in a Surf tab

    I have an application that I installed on our Zebra ET51 tablets running Android 10, this app has a gaming function that requires to open a web browser which is SURF in our case. so the app opens a new surf tab when hitting that game function, but it stops on a blank page and does not display anything. I added the link of the of the app as a webapp directly in SURF and it is working fine. any help and/or suggestions is very much appreciated. Thank you,

    SOTI surf
    4 years ago
  • 0 votes 3 answers

    Profile hierarchy question

    I have a question on profile hierarchy within MC, if that even exists.   If there are 2 profiles assigned to a device with a feature control set oppositely in each profile, which setting will be the active setting? For instance, I have a default profile that gets assigned to all devices with certain features we want across the board for our standard deployment.  One of those feature control settings is to not allow OS updates.  I have a device in the field where I need to update the firmware so I was wondering if I could push out an additional profile to allow OS updates and that would over-ride the other profile's setting of disabling it or is it just whichever one gets assigned first? I don't really want to revoke the default profile as there are a lot of other settings, etc... that I want to remain active.

    Android
    4 years ago
  • 0 votes 7 answers

    Remove unused Android Agents and Plugins Solved Locked

    Within Global Settings / Manage Android Agents and Plugins, we currently have just about every single Android Agent added to our instance (by a previous Administrator). As part of a clean-up exercise, I was looking to reduce this list down to only the ones we require but there is no "Remove" button within these screens. Although having all the agents installed is not detrimental to our instance, its a constant annoyance receiving the Update notification, for agents we will never utilise. Does anybody know of any method to remove/reduce this list? Thanks.

    SOTI MobiControl
    4 years ago
  • 0 votes 2 answers

    Windows lockdown - change default browser

    Hey everyone, i am currently wondering how i am supposed to change the default browser for the classic lockdown mode for Windows Classic or Windows Modern devices to open URLs. The info box for the lockdown says that the lockdown mode is using the default browser. I have set Google Chrome to the default browser on my device. But when i open the bookmark it opens the bookmark with the lockdown browser and not Google Chrome. And then i get the error message that my browser is not supported and that i have to use other other browsers like chrome,firefox, edge, opera... I found here that you can give an intent to a url. But i saw that it worked (i guess) with android only:https://discussions.soti.net/thread/how-to-change-default-browser/ MC v15.3.3Agent version 15.3.3.45Windows Classic / Windows ModernWindows 10 Pro - latest updates Thanks!

    Windows
    4 years ago
  • 0 votes 1 answer

    How do you apply a background in the lockdown mode?

    Dear community, I've tried to apply a background in the lockdown mode, but It doesn't work for me. The result was that the background applies, but the apps are gone or the background doesn't apply. The code that I use is: <img src = "<MCImg_Momo icon (M).jpg>" /><html xmlns="http://www.w3.org/1999/xhtml"><head> <title>Dynamic Android Lockdown</title> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <!-- ********************************************************* DO NOT EDIT --ABOVE-- ********************************************************** --> <style> /* BACKGROUND COLOR */ html, body { background-color: #fff;     } /* HEADER BACKGROUND COLOR */ #header { background-color: #0099d3 !important; } /* FOOTER BACKGROUND COLOR */ #footer { background-color: #0099d3 !important; } /* THIN BORDER LINES COLOR */ #app { border-top: 5px solid #666; border-bottom: 5px solid #666; } /* APP TEXT COLOR */ .app-item-title, .customdata-text { color: #333; } </style> <script> // Adding a Background // When configuring your lockdown Home Screen Items, create a new lockdown item with the Display Name named exactly: Background // The package name can be anything (i.e. Custom #) // Specify use custom image, upload and select the image to be used for the background      #Background{ background: "<MCImg_Momo icon (M).jpg>"; } // Changing the logo // When configuring your lockdown Home Screen Items, create a new lockdown menu item with the Display Named exactly: logo // The package name can be anything (i.e. Custom #) // Toggle use custom image, upload and select the image to be used for the logo in the header. If no logo is specified it will use the SOTI logo // Configure your page layout here. If the number of apps goes over what can fit on one page a new page that you can swipe to will be added // Icons will change size to fit the screen. Less columns and rows will result in bigger icons for the apps // Apps per column (MIN:2 - MAX: 5) var columns = 5; // Apps per row (MIN:2 - MAX: 5) var rows = 3; // Flip rows and columns to match screen orientation. If set to true and the layout in this example is configured to be 3x2, when the device is rotated to landscape mode it will orient into a 2x3 layout var flip = true; // To change the app icons please select use custom image when configuring your Home Screen Items and provide the image to be used instead of the default icon // Reserves a section that will show device information/custom messages at the bottom of the page. If set to false will leave more room for the apps var showdata = true; // Size of data section, small = false : large = true. If set to true creates a bigger area on the bottom of the screen for additional text var datasize = false; // Column width: Full width = large | Half width = medium | Third width = small var customMessageWidth = "small"; // Show device IP Address var ip = false; // Show device MAC Address var mac = false; // Show device Serial Number var serialNumber = false; // Custom messages, additional macros, leave empty if not in use var customMessage1 = ""; var customMessage2 = ""; var customMessage3 = ""; var customMessage4 = ""; </script>

    Android
    4 years ago
  • 0 votes 1 answer

    No Toasts in our Application since Agent Upgrade

    Hello together, we upgraded the android agent to version 14.5.5.1023 on our Samsung Galaxy XCover Pro ( Model SM-G715FN ). but now we got the problem, that no Toast Messages will be shown in our App. If we activate the administrator Mode, it works. But in UserMode it does't. The devices are up to date, and with the old agent, it worked. Do you have any ideas, what the reason is? In android we activated all known settings, that could block it. Thanks for your help

    Android
    4 years ago
  • 0 votes 13 answers

    Upgrade 7.1.2 to 8.1 - Remote View only

    Good afternoon, We have several TC56s that are running Android 7.1.2 and we intend on trying to upgrade them to 8.1. I was testing this process by deploying the Zebra provided ZIP files and was successfully able to update these devices. The only problem is after the update Remote View is the only option when attempting to remote into these devices. The remote view does not work and only shows a black screen. What I have attempted so far: 1. Deploying the MobiControl Device Agent detailed in this article below. I get [Failed to Install (File I/O Error)] as an error. Our devices were enrolled as Work Managed Devices as well. https://discussions.soti.net/thread/why-the-device-is-showing-just-the-option-remote-view/ 2. This other article actually closely resembles the issues I am having but I have the device out of any sort of profile that enforces Kiosk or app permissions. https://discussions.soti.net/thread/android-8-remotecontrol 3. I was testing on devices that I had at a nearby location and the only way I have been able to get them to work is by completely deleting the device out of MobiControl and enrolling from scratch. This allows the devices to work on Remote Control properly. The only problem with this method is we have several devices that are states away so having to completely re-enroll all of them would be incredibly difficult. That is why I am posting here to see if there are any other options. Please let me know if you require any more information regarding this issue and I appreciate any sort of assistance I am given in advance. Thank you! James Pike  

    Android
    4 years ago
  • 0 votes 5 answers

    Allow users to adjust brightness

    Hi Users want to be able to adjust brightness themself. I've tried to play with the settings in SOTI but was unable to make it work so far. Am I missing something? Or are specific settings in conflict with eachother? Device; TC21 OS version 10 Agent; 14.5.5.1023 Here are some settings that are enabled right now.

    Android
    4 years ago
  • 0 votes 5 answers

    Failed to install, because all of its payloads cannot be installed.

    Hello Evreyone , I have an issue with some CK65 scanner that they are not able to install the lockdown profile and I'm getting this error message : Profile "CK65_Lockdown" version 11 failed to install, because all of its payloads cannot be installed. OS Version: 10  Device Kind: Android Plus OEM Version: 90.00.08-(0203) Any one know how to solve this issue please ? 

    Android
    4 years ago
  • 0 votes 1 answer

    Account creation using MS apps.

    Hi,is there a way do disable creation of account in settings?User creation in Feature control is not allowed, but this solves issue only trough settings, not when logging to MS apps.If I login once and clear any app data, on first start up it will find this account and use it. Server version 15.2, Agent 14.5.5, Zebra ET56, android 11.

    Android
    4 years ago
  • 0 votes 2 answers

    MC agent data consumption

    I am searching for details about how much data use by MC agent maximum. I could not find any commitment from SOTI or any document. I know that I can check the device for data consumption by MC agent app. but I need find commitment from SOTI that how much data use by their product agent Per Day, hour, or minute. then I can share the details with customers with proof. 

    SOTI MobiControl
    4 years ago
  • 0 votes 3 answers

    Script Command: SLEEP

    I'm looking to send a message to several devices every 8 hours so that all shifts workers receive the same message. Is there a max length to the sleep command?  sleep Initiates sleep mode on the device for a set period. Only use this command in scripts. sleep [length] Where length is in seconds Example To set the device to sleep for 5 seconds: sleep 5 For example:  showmessagebox "Please ensure you look both ways before you cross the street" sleep 28800 showmessagebox "Please ensure you look both ways before you cross the street" sleep 28800 showmessagebox "Please ensure you look both ways before you cross the street" sleep 28800 Device Types: Android EnterpriseMobiControl Version: 14.5.3.1042 Thanks, John

    MobiControl - Android Script Engine
    4 years ago
  • 0 votes 1 answer

    WebConsole MobiControl se hizo lenta

    El dia de hoy comence a presentar lentitud de mi consola web para la administración de mis dispositivos. Incluso no puedo ni revisar mis reglas de sincronización simplemente no carga la pantalla. 

    SOTI MobiControl
    4 years ago

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