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ORIGINAL QUESTION After the reboot the MobiControl starts. Then the MobiControl starts Enterprise Browser. The Product Registration loads up and then a error alert box appears that says "EnterpriseBrowser has stopped" with a Open app again button below the message. Is this a known issue concerning the application loading before a wireless connection can be completed within the scanner OS? UPDATED ON 10/12/2019 Ran the RXLogger app on the MC93, rebooted the scanner and the error occurred. The RX Logger caught the error and logged it. It showed a null object reference error. I got in touch with Zebra and we determined that the issue was in fact due to the MobiControl Lockdown configuration. Zebra suggested that I use EHS (Enterprise Home Screen) but that app is not straightforward at all. Does anyone have any knowledge of using the Lockdown configuration that auto starts Enterprise Browser?
When running Enterprise Browser in lockdown mode, is there a way to display the blue square when the function key is pressed. We need a way for the operators to know if the function key is active.
In Android 10, various privacy restrictions are in place which will prevent apps from retreiving IMEI or serial numbers. I'm just being curious here: Will MobiControl still be able to get data like this? I'm guessing it will, after being given permission by the user, but only because the app will then be given system rights or something? Will the device owner/device administrator role still be applicable?
When will Windows Server 2019 be certified for a MobiControl v14.4 install?
Hello, I'm wondering if there is a good way to query the EMM device details from an Android app in lockdown mode. For example, we would like our Android app, that is launched in lockdown mode, to get the device id, found in the device details in the console, and send it to our backend. I haven't found any good direct way to get this info from our app. The only idea I came up with was to have a script run during enrollment to create a file on the sdcard card with info and then have our app look for and read from this file to get the data stored. I'm not even sure if it's possible to have the script get the device id or device name, or if there are other issues with this process. I also thought I saw that there was a way to broadcast an intent, and maybe we could broadcast the info we want for our app to pickup and parse..? Maybe there is a way for our backend to query the Soti api's and somehow get the info that way? I'm relatively new to Soti and pretty much still in the evaluation stage, so I'm still feeling my way around the features. Any help or pointing me in the way to find the answers would be greatly appreciated. Thanks, Sterling
Hi, so here my key datas: MobiControl 14.3.4.1087 Agent 13.7.6.1004 on a MC330M with Android 8.1.0 Active MDM API: Work Profile, Remote View I assign profiles to these devices but nothin will happen, with my 20 Android 7.1.2 with Agent 13.0 is everything ok. I have no errors or something else so i dont know what to do. The only thing ist that i have a "Work Profile" on the android 8 devices Kind Regards
I am looking for some advice on managing multiple file sync rules. We have a custom application that runs on around 1,500 Zebra MC67 devices. The device has a Settings file and also keeps 9 running log files. Our support team often needs to grab a copy of the Settings file and/or the log files for troubleshooting, etc.... I have created 2 file sync rules so far. One rule grabs the settings.txt file and drops it on a file share, and the other grabs the most recent log file and drops it on a file share in a different directory. Right now I only have the settings.txt file sync rule active, so it's great when a support user needs to grab this for a particular device or group of devices, they can just right-click and choose Sync Files Now and view it from the share. In the spirit of maintaining low data usage on our low Mb data plans, I'd like to be able to run these file sync rules independently of one other. If I enable both of them and someone chose to File Sync, it's always going to grab the log file and the settings file. Is there a way I can selectively manually run one rule or the other? I was thinking/hoping there was a way to call the rule with a script but I haven't been able to find anything. Any ideas are appreciated. Thanks
i have a samsung tab A device that will not let me remote control, but the device shows the blue screen indicating that it is connected to SOTI MobiControl. we have about 200 devices with the same exact configuration as this device. yet only this device has the remote control options grayed out. has anyone ever ran into this issue? MobiControl version 13.4.0.5074
Hi, is there any way to change the user mode when I am in Mobicontrol App (Deviceconfiguration) or to switch into the lockscreen via remote? Device: Zebra TC51 Android+ (Android 7.1.1) We have sometimes the problem that the device starts up and doesn't switch into Lockscreen but changes the user mode to "User". So i didn't found a way to get to the lockscreen. The device is visible in Mobicontrol and can be remote controlled. The only solution for now is to factory reset the device and stage it again but this takes relative long time and i am looking for a smarter solution if possible.
Hi, A customer asked me whether there are ways to achieve the followings for AEDO device (Android 8.1.0) with MC v14; . Set same effect as Settings>Display>Advanced>Display size>Small via script or other methods. . Set same effect as Settings>Security&Location>Screen lock>None via script or other methods. . Set same effect as Setting>Apps¬ifications>MobiControl>Display over other apps>Allowed via script or other methods. . Set same effect as Setting>Apps¬ifications>MobiControl>Modify system settings>Allowed via script or other methods. Please let me know if there are ways for them. Atsushi Matsuura
Hi! When we use the script "resetpassword xxxx" on our TC56 devices running on Android 7+ we also get the setting for PIN on device boot enabled. When setting this manually we get the question if we want to use the PIN even for device boot. Is it possible for MobiControl to not set the PIN for device boot as well?
Hey guys, I am running a test environment with the newest version (14.4.0.4857) of mobicontrol. The main reason for trying the new version are the enhanced options for profile schedule actions. I created a simple profile which contains a whitelist for soti surf only. the profiel is also configuredfor android plus devices. Then at the assignment i added the option "restrict profile deployment...." and added an schedule entry like "Weekday - 14:30-17:00".After the assignment my devices get the profil informations but remain with the status"pending install". When they entering the defined time zone the devices remain with the status "pending install". About the devices:Im using three different devices -> Samsung Galaxy Tab A (SM-P580), Huawei Mate20 lite (SNE-LX1),Huawei M5 lite (BAH2-L09). All three devices are configured as normal android plus devices and NOT asandroid enterprse. all of them getting the "pending install" status. Am i configuring something wrong? Or did i forgot one step to get the time schedule work? Thanks for the help!
Hey Guy's i need Helpf with Configuration of Apps. I have following Informations: Documentation from SOTI: http://soti.net/mc/help/v14.1/en/console/reference/dialogs/rules/appcatalog/ios/appcatalog_addedit_appconfig_ios.html Documentation from Microsoft: https://docs.microsoft.com/de-de/exchange/clients-and-mobile-in-exchange-online/outlook-for-ios-and-android/outlook-for-ios-and-android-configuration-with-microsoft-intune#configuration-keys I want to Configure the Outlook App for IOS Devices. But i don't kow how, has anyone a example for Sytnax? I tried This One: Please Help Thank You Daniel Dobbertin
Hi together, We are facing a completely new challenge in our company. We need to find a device with android with no own display but with hdmi outlet and if possible it should be powered by PoE. And of course the device needs to be fully compatible with MobiControl. Can anyone give me a hint? We already tried SWEDX and Shuttle but both were not compatible because no OEM Agent exist and no Enrollement Process for Android Enterprise (Work Managed Device) RegardsMarkus
Dear Team , My MDM servers are behind firewall. and only port 5494 is exposed to devices . till now we are using only android devices . i want to enroll Microsoft Surface pro(windows device ). can any one help to know about pre request regarding port and connectivity . and steps for enrolment . thanks
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