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RESOLVED - "EnterpriseBrowser has stopped" error after reboot

MJ
Mitch Jeffcoat
Bridgestone Plants & Distribution Centers

ORIGINAL QUESTION

After the reboot the MobiControl starts.  Then the MobiControl starts Enterprise Browser.  The Product Registration loads up and then a error alert box appears that says "EnterpriseBrowser has stopped" with a Open app again button below the message.

Is this a known issue concerning the application loading before a wireless connection can be completed within the scanner OS?

UPDATED ON 10/12/2019

Ran the RXLogger app on the MC93, rebooted the scanner and the error occurred.  The RX Logger caught the error and logged it.  It showed a null object reference error.

I got in touch with Zebra and we determined that the issue was in fact due to the MobiControl Lockdown configuration.  Zebra suggested that I use EHS (Enterprise Home Screen) but that app is not straightforward at all.

Does anyone have any knowledge of using the Lockdown configuration that auto starts Enterprise Browser?

mobicontrol lockdown enterprisebrowser has-stopped open-app-again
Edited 6 years ago
Android
ANSWERS
BR
Ben Ragland
6 years ago

What device model/agent/Enterprise Browser versions are you deploying with?

MJ
Mitch Jeffcoat
6 years ago (edited 6 years ago)

Device:                  Android MC930B

OS Version:            Oreo 8.1.0

Agent Version:        13.9.0.1046

OEM Version:          01-21-18.00-OG-U00-STD

SOTI Version:         14.4.2.1307

 
MJ
Mitch Jeffcoat
6 years ago

This issue looks to be resolved.  This discussion is where I found my solution: MobiControl - Lockdown - Fatal Crash 

I already had "Launch://com.symbol.enterprisebrowser" added under the Device Control tab.  I then added "Launch://com.android.settings" as the 2nd program.

The "Launch://com.symbol.enterprisebrowser" has Launch automatically on start-up checked.  I also modified the Template to make sure the Android Settings app/icon does not show up just in case the template page was ever displayed.

I have rebooted numerous times and inside the Remote Control I have gone from Administrator Mode to User Mode numerous times and my issues has not occurred again.

SS
Support Staff Account
6 years ago

Hello Jeff, 

Thank you for requesting a response from SOTI Support Staff.  

Sorry I was unable to provide you a response earlier as I was attending SOTI Sync 2019. 

However, if you were able to attend the conference, I did mention that solution as a way of allowing apps to work through the lockdown.  By editing the HTML template you can hide the icon but allow it to work by adding the application or bundle ID to your lockdown applications.

We're glad you were able to find a solution.

Regards,

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