Community - SOTI MobiControl

Community - SOTI MobiControl

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SOTI MobiControl Discussions


  • 0 votes 3 answers

    Failed to Install (File I/O Error) Android Plus

    I have an application that was initially installed on every device but has been uninstalled (separate issue) in the past. The Installed Applications panel will list it as (example) TestApplication Version 1.0. I have a new version of the application that needs to be deployed to every phone and the phones with the application already unistalled fail "Failed to Install (File I/O Error)".  The devices with version 1.0 transition to version 2.0 with no issue. How do I get around from installing the application to the failed devices one by one? Andorid Plus MobiControl V13.3.0.3965 Thanks in advance.

    SOTI MobiControl
    7 years ago
  • 0 votes 7 answers

    How to display PDF in kiosk?

    1. Mobicontrol v13.4.0.5203 2. Android + and Android Enterprise (COSU)   Inquiry: I have a pdf file (Training material) that I want to be displayed on Kiosk mode, I tried using pdf viewer apps, But my problem is these apps do have links that are built-in that the user can use to access unauthorized apps.Any suggestions how can I achieve the requirement?

    Android
    7 years ago
  • 0 votes 6 answers

    Import Bulk Custom attributes Solved Locked

    I have mobicontrol version 14.2 and I need to assign custom attributes on my devices. 1. Anybody here who knows the right format for creating the csv file as seen below? 2. I created a csv file via notepad which contains the following: 3. But it seems I got an error when uploading it to the Webconsole Appreciate if someone can enlighten me using above data.

    Android
    7 years ago
  • 0 votes 5 answers

    Adding MobiControl agent to battery optimization whitelist

    On Zebra TC75x and TC56 devices running on Android 7.1.2 Nougat with Lifeguard updates 11 and up, we noticed the MobiControl agent disconnecting from the server whilst the devices do have an active internet connection. When the device reboots, MobiControl does as well and stays connected for a few minutes but it'll disconnect soon after. During the staging process of these devices, we add MobiControl to the battery optimization whitelist. We've tested this thoroughly and this works fine. Further testing proved that, once the device reboots, the setting will revert and MobiControl will be submitted to battery optimization and thus will be killed by Android to save power in x minutes, if not in use. Not maintaining this setting is problem 1. Problem 2 is that the MobiControl agent will not reconnect after being killed by the battery optmimization process, unless you reboot the device. I must say we always have a Lockdown screen in place, that might have got something to do with it. Any ideas how we can add the MobiControl agent to the battery optimization whitelist permanently? Devices: Zebra TC75x, Zebra TC56 OS: Android 7.1.2 Nougat OEM: 01-01-49.00-NN-U11-STD, 01-01-49.00-NN-U12-STD, 01-01-49.00-NN-U13-STD, 01-01-49.00-NN-U14-STD MobiControl agent v13.5.1 Build 1234 MobiControl cloud version 14.2.0.2894

    Android
    7 years ago
  • 0 votes 2 answers

    Anyone seeing this entry in MC logs(TC75): Failed to find mounted volume for /storage/sdcard1/ Solved

    I have seen this entry in the MC logs, and I am unsure if it is generating I/O errors. Anyone familiar with this? Specifically on the TC75.

    Android
    7 years ago
  • 0 votes 1 answer

    Update over Wifi only (Managed Google Play Account)? Solved

    1. mobicontrol version 14.22. Android Enterprise Work Managed DevicesInquiry:When choosing Update over Wifi only on MGPA profile option, does it include google related updates such as Google Services, Google play, etc.?

    Android
    7 years ago
  • 0 votes 3 answers

    Enable Developer Mode on AE managed device - TC25

    How to enable developer mode on AE managed devices? Our devices is Zebra TC25. I found here in forum, that it is possible via integration of SOTI to MX layer. But appreciate if someone can share step by step on how to do it. Thanks

    Android
    7 years ago
  • 0 votes 2 answers

    Pakage is not getting assigned to device in MDM 14

    i have install a new instance of MDM 14 .  after creating KIOSK and authentication i have assigned the kapage to the devices . but it is not getting assigned to devices . thanks

    SOTI MobiControl
    7 years ago
  • 0 votes 5 answers

    Run Scripts on Android Outside of the Lockdown

    I have a problem starting a factory reset with my android devices. I have the settings disabled via a policy and occasionally a factory reset needs to be started by an end user while offline. My thought was to have a script that the end user could run to start the reset /w command, but I didn't see a way to do this? What I really need is to be able to easily have the device factory reset by the end user while the device is offline with the settings disabled. Any advice would be appreciated. 

    Android
    7 years ago
  • 0 votes 28 answers

    Kill Application and Wipe Application on Android Enterprise

    Hi Do SOTI intend to include the functionality to kill a running application and also do a wipe application data on a Android Enterprise DO enrolled device?

    Android
    7 years ago
  • 0 votes 3 answers

    Change Managed Google Play account after enrollment

    Hi! We need a way of changing the Managed Google Play account after a device has been enrolled. This is specifically needed when migrating devices between environments since one Managed Google Play account can only be active for one environment. Do you have a solution for this?

    Android
    7 years ago
  • 0 votes 3 answers

    Change device name via REST API?

    Hi,Type: Android EnterpriseDevice: Zebra TC25How can I change the name of the devices that was already enrolled? By default, it is %autonum%, right now I want to map a person's name binded by device serial number.

    Android
    7 years ago
  • 0 votes 2 answers

    Connect Soti Hub with the content library or file manager of Soti MobiControl

    It is possible to configure Soti Hub to read the files published in the content library or the file manager of Soti MobiControl

    SOTI hub
  • 0 votes 3 answers

    Connect Soti Hub with Sharepoint Online

    It is possible to connect to the files of an online shared point site without the authentication of office 365

    SOTI hub
  • 0 votes 3 answers

    Disable pinch/pull functionality within SOTI Surf Browser Solved Locked

    Hi all, I can't seem to find any option within SOTI Surf 14.1.0 Build 66 to disable and lockdown this functionality, when users are navigating our webpage. Current use case is for a customer experience solution, so we would like to avoid customer zooming in completely on the page and leaving it in that state. Does anyone have any suggestions?

    Android
    7 years ago

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