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Hello all, I have the following scenario with a customer. He is using a MobiControl on premise installation, version 15.1.1, in his internal network. Currently every MC part is installed on one main server (Deployment Server, Management Server, SQL DB). He wants to add a second Deployment Server in his DMZ to make the SOTI MC environment externally available. I installed and configured a lot of SOTI MC servers in the past but never added a second Deployment Server to an existing one. The question is, are there any things to keep in mind while installing a second Deployment Server? I am aware of opening ports between the main server and the second server and installing the Deployment Server with the SOTI MC 15.1.1 installation setup on the second server (only with the Deployment Server checked in the setup). Thank you in advance for your answer!
I am attempting to configure SOTI to issue certificates to be utilized during 802.1x authentication. I am unable to create a certificate template within SOTI which would be a requirement to issue these certificates from our internal CA server via SCEP. I found a guide located at this url: https://www.soti.net/mc/help/v15.1/en/console/system/certificates/add.html , however this seems outdated as there is no "Certificate Authorities" section with a wrench next to it at the stated screen. Is there an updated guide to configure MobiControl cloud for this purpose?
There are several events on DS that reports the device to switch into user mode, without a previous switch to admin mode. Most of them looks as being reported early in the morning (probably on devices turning on) Is there a way to end user switch to admin mode and prevent to dispatch events or erase them before being sent to DS ?
There are 2 DS running on MC 14.4.4 that manages 4200 Android devices. According to Advanced configuration we have set DS server priorities different for a subset of devices. It guides half of devices to connect in DS1 and half in DS2. One of the DS is always with many itens queued (around 1000) and other is almost none. We have tried to invert the server priorities and the behavior of queue size follow it. Both subset of devices has rules and profiles locked by kiosks. Is there any way to see what kind of task is in the DS queue? In positive way, we would be able to review the rule/profile or split the subset in a different way.
Hello has anyone already upgraded to Mobicontrol 15.3? (on-premise)? There were some issues after installation, but were fixed in MCadmin. Main trouble is some menu items are unavailalble/blank -> e.g Rules,Reports.. its shown just empty window: like the older portal is not available at all (as it was in 15.2.3). Im considering a rollback. thanks Tomas
Good morning: Could some one explain me how this works? If i m press this buttons, nothing happens. Is a background process? How is configured? Thanks in advance
Hi all, I've read information from a previous post about AE Work Profiles, but I'm not sure if it applies to our context so I would need your feedback. https://discussions.soti.net/thread/android-enterprise-device-1/ We have a group of users that have Samsung S9 devices. These are corporate owned devices but can be used also as personal. We created a rule where those units will be ''Enroll fully managed with a work profile''. In this case, there's a Personal and Work container. When we wipe (with bypass factory reset protection) the device then re-enroll it, it ask us to enter the personal account of the user. That's were we don't understand, as there's already a Managed Google Play account in this rule, which should be mandatory to enter again into those corporate owned mobiles. We use afw#mobicontrol in the initial steps and our platform version is 15.3
I am trying to configure a Lockdown profile on MobiControlCloud version 15.1.2.1035, for a Samsung A20e (Android 10) that includes Launch://com.samsung.android.dialer as a home screen item. However when the profile is applied and the phone dialler appears on the screen, as I attempt to call the dialled number, nothing happens. If I do not have the lockdown profile applied, I can make the phone call without issue. Am I missing something? This process worked on MobiControl 13.3.0.3851 and a Samsung A20e with Android 9 Cheers
Can anyone tell me what the Script Command read_activities does?I've tried it on various packages, but no return in logs or so.AEDOAgent version : 14.4.4.1051Mobicontrol version : 15.2.5 Source : https://www.soti.net/mc/help/v15.2/en/scriptcmds/reference/androidplus_enterprise_do.html?hl=script%2Ccommands%2Candroid%2Centerprise%3A%2Cmanaged%2Cdevices
Hi Community! Anyone can help me set up a file sync rule on the Xiaomi Redmi 9AT? I use several rules like this: But it won't work on this phone. I've tried every options in the setup screen (%sdcard%...etc) but neither of them works. If i open file manager on the phone and check the files path, I see /storage/emulated/0/DCIM/Camera but that path won't work either: Any help is appreciated.
Hello I am in Version: 15.3.0.6711 and I am trying to create a profile with lockdown The only application that I need is a browser for a SAP connection, we are using ITS mobile and I have my URL But I cannot use any of the selectable ITEMS that are in the list, when I paste my URL an error message appear "This field is required" Any ideas how can I add a chrome or a browser with a specific URL? Thanks
Hi All, I'm running into this issue. I have Samsung devices S10e and A11 devices. They have Ivanti's Velocity installed and some other custom apps installed. Both Velocity and the custom app are using the new Android Scoped storage standard for file storage by using the paths "%sdcard%\Android\data\com.wavelink.velocity\files\" and "%sdcard%\Android\data\com.mycompany/myapplicaiton\files\" respectively. Both apps are looking to find their config files in the \files\ directory. I'm trying to build either a file sync rule or a package to deliver the files to the application \files\ folder and both are failing. If it try to browse these folders using SOTI remote control I cannot get past the "%sdcard%\Android\data" directory. Both the S10e and A11 are running Android 11. If I try this on the same devices running Android 10 I have no issues. This obvisoly has to do with Android changing the scope of permissions for file access, but shouldn't a Device Owner DPC agent have full rights to that storage location? This is a major disruption as to how SOTI can function as Apps are now being forced to move their configurations to support scoped storage, but the MDM's are not being provided access to configure them. I understand that App config, can potentially be used for some work arounds, but this will only help in certain situations. The majority of clients rely on the flexibility of File Sync and Packages for configuration. Has anyone experienced this and have a solution? Thanks DAN
I've been asked to find out how often devices are being used to determine if they have over/under ordered for the warehouse. I am not seeing anything relevant when poking through the reports and the closest thing I can see is using custom data collection which logs who is logged into the WMS app we are using, which would not make an easy to read report. Is there anything already setup like this that can be utilizied?
Hi, we are using version 15.1.0.3416 of MobiControl, and currently we are constantly reminded of two things when we log into the web console: Android Agent Updates Almost All Licenses Used Is there any possibility to remove those notifications? Neither of them are relevant to us. The first one is reminding us that there are updates available for some Android agents - but there are no updates to the Android agents we are actually using. The second one is even more annoying, since it is perfectly normal to be using exactly 100% of the available licences, and then buy new licences whenever they are needed. If this is a tactic to get people to buy more licences, then it is not working for us, and instead it is downgrading the UX of the application. Daníel
Hi, is it possible to allow Recent Task List in Lockdown for Android 8.1? There's only floating button but no recent task list. Recent task list is allowed for Android 9. Device is registered in Android Enterprise COBO. Thanks
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