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We're using Azure DevOps and App Center When testing and deploying our apps, now we're looking for a way to automate the process of deploying our apps to our MobiControlled devices. Has anyone tried this? I'd imagine I would maybe have to use the Soti API to update the package but I'm not sure if there is a better way.
When taking the device out of the box, the device has a wedge app that can able you to test it out. You can also take any app that will accept a scan and it will work. When I install the Mobicontrol agent, it strips away all apps that enable the scan function. Now when i go to a test app to scan something, no laser will show when the side buttons are pressed. Why would the agent strip that function away?
Hey Guys, we're looking for an Script command to log-off from a shared Device and also clear the passcode. We have a few Devices with an activated shared-Device Option. After the Users logs in, the Device is moved to an other Group and the User has to set up a passcode. Now we want to display a "logoff-Script" inside our Kiosk-mode where the user can log-off from the shared Device and also clear the passcode any suggestions? kind regards
Hello, We just upgraded our on prem MobiControl server from 14.1 to 15.2 Under the device actions for each device, I am not seen "Enable Agent Upgrade" when I AM seeing "Disable Agent Upgrade" I have verified that I am in the correct Admin groups and have full control on all device groups What do I need to do to see this device action?
We have an on premise server running MobiControl version 14.1 with our android devices running device agent versions 13.5.0.1677 We are looking to upgrade our server software version to 15.1. Is the android device agent version compatible with this version of MobiControl?
When connecting to a device, the following error appears: No one is connected at this time. How long will it take to log in again?
Hi, I have a odd new issue on our MobiControl server related to enrollment. We use version: 13.4.0.4167 The issues is that we cannot enroll new devices as the process does not complete on the client side. We have tried both Android Enterprise (afw#mobicontrol + QR code) and Android Plus. The devices does pop up in mobicontrol, but the install is not completed on the devices - therefore they kind of errors with a re-try option and in the end you come back to the page asking for Enrollment ID. Not sure how to fix this, as it suddently occured this morning. Anyone experienced something similar and what did you do to fix this? /Dan
I know this may have been answered somewhere else but from what I have seen, it doesn't answer my question 100%. I have a non-production lockdown group that I need to test by assigning a package to that group before I assign it to my lockdown production group. Whenever you update your package, you need to assign it to the lockdown group. Now, let me just say, using MobiControl is fairly new to me. There are a few things I can do but this is not one of them. I would appreciate any help with this.
Dears, I am trying to enroll Samsung Mobile A01 Android 10.1, the steps i did is: - Brand new mobile, Start, set the link on google email, AFW#mobicontrol (Android Enterprise) and it install the agent with no issue, and when you go to my SOTI License , you can see that it took a license, and you can run the application and add the enrollment id, until this point everything is fine, but after enrollment id success, the Soti Mobicontrol agent open and it give a msg, Your License is not Activated, this could take until hours sometime foe it to find the license and work and some time it dont. Mobile Samsung Galaxy A01 Version 10.1 Android any support on why its takes long time to work ? and the cure for it.
Hello, I have a few devices that i can enroll as a work profile but not as an enterprise device. We require the enterprise solution so we can remote control the devices if and when they need some troubleshooting. Our MobiControl server sits on xxx.xxx.53.53 and the Zebra MC93s are situated on a closed WiFi Network that gives the device xxx.xxx.55.124 Both IPs are reachable from both sides. I can ping the server from the Android device and i can ping the device from the 53 subnet. The WiFi that the scanners are has no internet connection and is an internal network. I asked the question before if anyone has come across being unable to enroll devices and i was told that there should be no issue enrolling these scanners on a network that is on our own WAN with no internet connection. We are unable to give the devices internet connection due to security policies in the warehouses we are located. Our enrollment server address that the rule generates is xxx.xxx.53.108 but when i try the server address on the enrollment part of the MobiControl app on the device, it throws a "Invalid URL" prompt. When using the Enrollment ID i just get an "Enrollment Failed" message. Does anyone have any pointers i can try?
For some reason, when configuring a Out of Contact policy in my Package Configuration, it won't install to the device. See image. This is on SOTI server 14.4.1.1195, agent version 14.3.0.1000, Android 8.1. I've tried revoking the profile and re-installing it, rebooting, factory resetting and re-enrolling, etc. Any ideas? Thanks!
Hi all I want to ask you if you know how I can remove the option to enable airplane mode from the popup menu by holding down the power button.I have Zebra TC25 devices running Android 7.1 and 8.1, the version of the mobicontrol instance is 14.1.8.106. I thank you for your help.
SOTI Version: Version: 14.4.1.1195 Devices: Zebra TC56J Android 7.1.2 Agent version: 14.1.4.1010 I am trying to find an efficient way to upgrade our Android 7.1 devices to Android 8. Currently, I have a staging OU that downloads the OS update from 7 to 8, with a post copy script that successfully upgrades the device to 8.1 However, this disconnects it from SOTI since the agent is then incompatible. So, I'm trying to do this all through StageNow. According to this: https://supportcommunity.zebra.com/s/article/OS-Update-multiple-packages-using-SOTI-MobiControl-Mxconfig-Script?language=en_US I should be able to. I followed that guide exactly, with the exception of a file sync rule since the device is orphaned after upgrading to 8. Instead, I added in FileMgr configs that copy my Android 8 patch, an Android 8 reset zip, and a UPL file that lists both. The PowerMgr config is set exactly as in my link above. However even though StageNow says it is successful (and the files physically are copied to the device) it never seems to process the patch and reset files. Contents of my UPL file is: package:CFE_ATLAS_02-32-04.00-ON-U01-STD.zippackage:ATLAS_O_FACT_RESET_U08.zip Any assistance would be greatly appreciated, and tips on what I may be doing wrong. Thanks!
Hi, Some devices (Android+) cannot connect to the MobiControl server (v14) once we enable the WiFi. Sometimes, they are connected few minutes but most of the time, once we switch from network mobile to Wifi, few minutes later we loose the connection between devices and SOTI server. Below is the part of the log file: 2020-06-22 14:53:25.423|AsyncTask #112|I|AP|[BroadcastService] Broadcast message received [android.net.wifi.RSSI_CHANGED] ContextIntent[Intent { act=android.net.wifi.RSSI_CHANGED flg=0x4000010 (has extras) }]|2020-06-22 14:53:25.443|AsyncTask #112|D|AP|[net.soti.mobicontrol.dm.d.k:358] SSID: "indestat-cisco"|2020-06-22 14:53:25.869|Thread-18|I|AP|Screen data 30717 bytes sent|2020-06-22 14:53:26.011|[f][137698610]|W|AP|[net.soti.comm.communication.d.a.a.a:92] Connected state failed with SSL Error|javax.net.ssl.SSLException: Read error: ssl=0x7d97650808: I/O error during system call, Software caused connection abort at com.android.org.conscrypt.NativeCrypto.SSL_read(Native Method) at com.android.org.conscrypt.NativeSsl.read(NativeSsl.java:407) at com.android.org.conscrypt.ConscryptFileDescriptorSocket$SSLInputStream.read(ConscryptFileDescriptorSocket.java:579) at net.soti.comm.communication.c.f.a(SourceFile:61) at net.soti.comm.communication.c.h.a(SourceFile:56) at net.soti.comm.communication.c.h.b(SourceFile:69) at net.soti.comm.communication.c.h.a(SourceFile:31) at net.soti.comm.communication.d.a.a.a(SourceFile:82) at net.soti.comm.communication.d.a.c.run(SourceFile:33) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:459) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641) at java.lang.Thread.run(Thread.java:764)|2020-06-22 14:53:26.012|[f][137698610]|D|AP|[net.soti.comm.communication.d.a.c.run:34] state[f] onActivateFinished()|2020-06-22 14:53:26.013|[f][137698610]|D|AP|[net.soti.comm.communication.d.a.f.j_:35] Disconnecting|2020-06-22 14:53:26.013|Outgoing|I|AP|[net.soti.comm.communication.d.a.a$a.run:178] Interrupted|2020-06-22 14:53:26.014|[f][137698610]|D|AP|[net.soti.comm.communication.d.b.b:100] Request to switch from CONNECTED to DISCONNECTING| I think that issue is from the WiFi router but I don't know how to explain it to our customer and what to ask him to do/check. Something strange is that one of 10 devices which is connected to the same SSID and same router is always connected to SOTI with WiFi connection... I also found something strange, of the device was connected during more than 1 hour to SOTI server, I connected to it by using remote control, I found that SOTI agent was displayed on the device on SOTI configuration page, but once I clicked on samsung home button, I suddenly lost the connection, after that this device was always disconnected from SOTI server... Your help will be welcome. Thanks
Hello, Does anyone have any experience in configuring and enabling hotspot while in lockdown? Ideally, we would like the end-user to have this functionality as it's needed for work use to connect our RFID scanners in the field. I know there is no such feature in SOTI Settings and I am not sure if there is a way to script it via a shortcut on the lockdown. Models: S7, S8, S8+, S9, S9+, Note8, Note9, Note10, A50 (some models are AT&T firmware and some unlocked) OS: 7.11, 8.0, 8.1, 9.0, and 10. DA+ 95% majority, only about 10-11 devices enrolled with AE.
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