Out of Contact Policy is not applying to device

Solved Locked
IS
Ian Stuart
Cross Country Couriers

For some reason, when configuring a Out of Contact policy in my Package Configuration, it won't install to the device.

See image. This is on SOTI server 14.4.1.1195, agent version 14.3.0.1000, Android 8.1. I've tried revoking the profile and re-installing it, rebooting, factory resetting and re-enrolling, etc. Any ideas? Thanks!

5 years ago
SOTI MobiControl
ANSWERS
D
DDMOD@SOTI
5 years ago

Hi Ian,

Can you please send the first script 'Show message lost" only to the device and confirm its working?

If it is successfully pushed to the device, then try the same with the second script "Lock/Turn on Kiosk". This will help us to identify which script is actually throwing an error.

Please share the outcome.

Regards,

Solution
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DDMOD@SOTI
5 years ago

Hi Ian Stuart,

Thanks for the post!

Do you mind sharing what actions/scripts have you included in the Out of Contact profile, as the error message says 'Failed to download script files'? This usually happens if the script file name has changed or may not have been applied.

Regards,

IS
Ian Stuart
5 years ago

Hello,

Here are the 2 scripts I have in the payload.

Thanks!

IS
Ian Stuart
5 years ago

Hello,

So I did test both scripts and they both worked as intended, but I removed my "Lock Kiosk" script from the Out of Contact policy and now the profile is showing fully installed. I am not sure why the Lock Kiosk script is not working, but I can probably figure out a work around. Thanks for the help!

MD
Matt Dermody Diamond Contributor
5 years ago

It looks like you may have configured them for the exact same time frame based on them both saying 168 hours. There is perhaps a conflict in having multiple scripts with the same timer value. You could just put all of the scripting together into one script if your plan is to have it launch at the same time anyway? There really isn't a need to have two different scripts if you are running them together. 

IS
Ian Stuart
5 years ago

Good point, I will try combining them. Thanks for the idea!