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For some reason, when configuring a Out of Contact policy in my Package Configuration, it won't install to the device. See image. This is on SOTI server 14.4.1.1195, agent version 14.3.0.1000, Android 8.1. I've tried revoking the profile and re-installing it, rebooting, factory resetting and re-enrolling, etc. Any ideas? Thanks!
Hi Everyone, I'm hoping you can help, I’m trying to build a script so when a device has been offline for 14 days it will automatically move into a different group and push a kiosk mode to the device. I’m struggling to find support for this, can you help? Thanks,
Hello all, we used the device Zebra TC75X under android 6.0 (android+). the mobicontrol client is on version: 13.6.1476 the mobicontrol server is on version : 13.3.3454 we have about more than 700 devices who is configured with network type -> WIFI and GPRS. For some reason some devices CAN BE OFFLINE since several hours . Of course, if these devices aren't connected the datas has not sync with our systems .. It's not many perhpas 10 or 20 devices a day. Also it's not the same devices every day. I've notice it's only when device pass to wifi to GPRS. On all these device, we have some profiles who is apply and also out of contact policy. The configuration of OOC is : device has not connected for 30 min repeat action event subsequent 30 minutes Action : activate connection But devices can continue to be offline sometimes for more than 8 hours. the device re - connect when drivers returns to the office -> network connection pass to GPRS to wifi. I must to find a solution for to solve this problem. I would like to know if it's possible to know if OOC has RUN because i can't see anything in the log of the device ? Also , any idea are welcome for to find a solution :) Thanks for your time
Hi everyone, We are using SOTI MobiControl Cloud to manage our Samsung Galaxy Tab S2 devices running on Android 7. Earlier this week we got word that one of users had his tablet stolen (the first in over 2 years of our tablet rollout project). Until now we had not set up any profiles or rules to deal with such an occurrence, therefore it is something I am currently looking into now. I've done some research and the best I can see is Out of Contact profiles can be set to delete the device when it has not communicated with SOTI in a certain time frame. Unfortunately I am not able to push this policy out to all of our devices as devices can be out of contact for different time frames due to the rotation/shifts of our users. My idea was to create a "Lost and Stolen" folder and then apply an Out of Contact rule which runs a wipe command or several scripts that will turn off wifi/bt/radios, uninstall specific apps, delete certain folders eg pictures/videos, and force the device to restart every 10 mins or so.... in other words basically be unusable for the thief. I would drag stolen devices into this folder as soon as it is reported to us in the IT department. My questions are: 1) What is the best practice for stolen or lost devices? 2) If I have an Out of Contact rule that executes a wipe script, will it do a complete factory reset or will the device still be enrolled and managed by SOTI after the wipe? I don't want to do a factory reset as this would make it even better for the thief to use it. 3) Would running several scripts that causes a nuisance for the thief by periodically rebooting, turning off wifi/bt/radios, etc the device be a better option? I want to brick the device so it can't be used again or at least make it very hard for your average Joe to utilise. Any assistance on the matter would be greatly appreciated. Thank you in advance.
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