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Good afternoon. Some of our Android Enterprise devices have started updating to Android 12. Our devices are Samsung Tab A7 Lite. I checked our Enterprise profile which contains our feature control and configurations. I was not able to find an option to Disable OS upgrades. We also have older devices enrolled in Android Plus and the feature control for this profile does have an option to disable OS upgrades. Is there a policy script I could send to our Enterprise Tab A7 lite to disable the upgrade? I am okay if the script expires after a set number of days. I am going to continue reading through the forums to see if I can find a good solution. I am also wondering if there is a script available to disable the new android 12 permissions setting "Remove permissions if app is unused"
Hi Everyone, I have a problem when I enroll device to soti mobicontrol. Enroll is successful but the profile that we push does not enter the device. and I also check the device details, there is no information on supported apis. may i know why?
In the release notes for Android Enterprise Agent 15.2.0, it says that there is now the ability to 'Install, uninstall and set/get preferred Access Point Names (APN) on Android Classic and Android Enterprise Work Managed' Does anyone have any instructions on how to do this? In the past we have used the APN profile configuration, but this seems to fail more often than it works these days. https://docs.soti.net/soti-mobicontrol/android-agent/release-notes/152/android-enterprise-agent-maintenance-releases/
Hello, Since on devices enrolled as Android Enterprise, it has hardware encryption information and a value next to it. What does that value mean and what level of encryption does the device have?
Can anyone provide any insight into where SOTI is with OEMConfig Feedback Channel support, specifically Zebra? I'd like to be able to effectively troubleshoot OEMConfig settings or maybe someone has a better way.
Hi, Customer has TC26 devices on Android 11. Enrolling via Zero Touch into Mobicontrol 15.5 Enrollment is fine and Mobicontrol works well, however, when I send a wipe command to the device, I expect it should wipe, start back up and re-enroll with Zero Touch. However, the behaviour seems to be that the device thinks it's already managed by Mobicontrol but still goes through the Zero Touch setup screens. This then fails and asks be to restart the device. So alternatively, I tested factory resetting the device with Zebra Factory reset file and script. This however leads the device to not follow Zero Touch at all until the device is at the Anroid Homescreen, at which point the device gets the normal Zero Touch message about being managed and needing to factory reset in 1 hour to get the device under managment. In Summary, wiping an enrolled TC26 on Android 11 does not show a desired or expected behaviour. Has anyone else experienced this who could advise what I should be doing differently? Happy to provide more info where required. Cheers
Can you call settings-manager settings (activity´s) with a script under android enterprise? If so, any examples would be appreciated.
Hello, Is it possible to generate a cloud alert (or something similar) to a specific email adress, when a device logs: Warning - Inaccurate device date-time detected (Time reported: 6/13/2022 6:36:19 AM) Just like in this topic (https://discussions.soti.net/discussions/how-to-make-zebra-tc26-device-sync-time-regularly), we are experiencing problems with Zebra TC26 devices running on Android 10 and 11. Their date-time settings are being switched from automatic to manual and then slowly running out of sync with the actual date and time, without any real apparent reason. We are discussing the issue with Zebra, it seems hardware or firmware related. In the meantime, an alert to our own support team would greatly help us deal with these issues proactively, instead of having to wait for the end user to complain to us about it. I can't seem to find any setting under Device Events that relates to a device log. We are running MobiControl version 15.5.0.1021, Android Enterprise (device owner) MobiControl agent version 15.1.4.1058 is installed on the devices. Any help is greatly appreciated, thanks in advance.
Hello, i was trying to set SOTI Surf as the default browser. But somehow it is not working. I used the commands from the documentary: set_default_browser net.soti.surf/net.soti.surf.ui.activities.SplashActivity But nothing happens... Samsung Device (SM-P610)MC Agent v15.1.5SOTI Surf v15.5.1 Here is the link to the article:https://discussions.soti.net/articles/soti-surf-as-default-browser Am i doing something wrong? Does it work for anyone?
Hello community, in some apps like Microsoft Teams you can't dictate texts. The microphone icon is missing and I cannot activate speech to text in the settings when the devices are in lockdown. As soon as I am in admin mode, I can activate this function. Does anyone have a solution for me?
This is more a request for an addition to the Settings Manager. Is it possible to add the ability to change the system font size in Settings Manager? It would be good if the end user could do this when the device is locked down in kiosk mode. Thanks.
I have some Zebra MC9300 devices with Android 8.1.0 on them. There were enrolled as Android Enterprise DO mode about 3 years ago. There were on a network behind a firewall for a long time as we did not need them to get updates from the google play store. Now we are migrating to a new Citrix environment and need them to have the latest version of the Citrix Workspace app as well as the latest versions of Chrome/Webview. However I have noticed that on at least four of the devices they now show an error from Google to verify it is you. We did recently open up firewall rules to allow the devices to talk to the GMS services. Is there anyway other than a wipe/re-enroll to get past this error? This is for Android Enterprise dedicated devices or Device Owner mode so it is not like we can put a standard google account in to verify.
Hi everyone, Is there any way to enable GNSS from Samsung device (maybe from feature control or through Script) ? My device is SM-A105G (Android 10) and using AE Work Managed enrollment. SOTI version 15.2.3.1033 I tried Location Accuracy - High Accuracy but turnout it doesn't activate GNSS. Thanks & regards, Randy Saputra
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