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Hi! We have started seeing some problems with scheduling a package installation with the functionality of Package Install Date. If we for example assign a profile to install the package at a given time nothing will install on the majority of devices, we can remote control the devices, do checkins, but no installation. Until we do a restart of the agent. Then the installation goes through. Are there anyone else that have experienced the same?
Hi, I have a odd new issue on our MobiControl server related to enrollment. We use version: 13.4.0.4167 The issues is that we cannot enroll new devices as the process does not complete on the client side. We have tried both Android Enterprise (afw#mobicontrol + QR code) and Android Plus. The devices does pop up in mobicontrol, but the install is not completed on the devices - therefore they kind of errors with a re-try option and in the end you come back to the page asking for Enrollment ID. Not sure how to fix this, as it suddently occured this morning. Anyone experienced something similar and what did you do to fix this? /Dan
I am currently in the process of updating the OS on 100 radios. For the most part is has been pretty smooth. I created a package that includes the HE Full update, as well as the incremental update. I have a script included in the package to install the HE Full update, since that needs to be installed first. Then I have a task scheduler profile set up with the script to install the incremental update the next day. The HE Full update installed successfully on each device. The incremental update successfully installed on almost all of the devices but a few (I think they were disconnected from the WIFI). So I sent a script manually to install the incremental update on those few devices. I had no issues with the installation on those few, except for 1 of the devices. For the 1 device that is having issues, I keep receiving an error message stating "OS Update has failed to install. Please assure you have the correct package". I am positive I have the correct package, and it says the profile and package are installed on the device. All 100 devices are the same model, Zebra TC8300. Any suggestions would be greatly appreciated!
Hi, I've been trying to setup a lockdown profile on a ck71, I want the shortcut to open a specific URL with a specific browser however it dosent seem to be working. I've tried using just a URL and I've also just trtied opening teh application but nothing seems to be working. I'm guessing its the naming convention to teh application tahts cauisng an issue I have used: \\program files\html5 browser\html5browser.exe "\\program files\html5 browser\html5browser.exe" %22\\program files\html5 browser\html5browser.exe%22 //program files/html5 browser/html5browser.exe %22//program files/html5 browser/html5browser.exe%22 outwith the lockdown screen teh application works without any issues. Thanks David
Hi there, i want to change the Keyboard on a Nokia 5.3 to have a scanner integrated. Since now i used this on Zebra: mxconfig /sdcard/enableEKB.xmlwritesecuresetting -sec enabled_input_methods com.google.android.inputmethod.latin/com.android.inputmethod.latin.LatinIME:com.symbol.mxmf.csp.enterprisekeyboard/com.android.inputmethod.latin.LatinIME And now tried this on Nokia: writesecuresetting -sec enabled_input_methods com.google.android.inputmethod.latin/com.android.inputmethod.latin.LatinIME:com.nikosoft.nikokeyboard/com.android.inputmethod.latin.LatinIME or without GBoard: writesecuresetting -sec enabled_input_methods com.android.inputmethod.latin.LatinIME:com.nikosoft.nikokeyboard/com.android.inputmethod.latin.LatinIME But nothing happens. Does anyone know if I am wrong how to set it up or does Nokia / Android 10 not support to write the security settings? I know how to get gboard away with blacklisting it but then i only have the voiceinput.It seem that i'm not able to set it via script.
Has anyone else have this issue? I saw a KB article that the version we were on (14.4.4) can cause that so we updated to the latest build (15.1.2) and we still get the error. Also noticed this in the Management Service logs.
Hello, Several customers are have problems with Samsung devices that upgrade to Android 10. After the upgrade, the Mobicontrol agent keeps on asking to activate ELM licence and it crashes when trying to do that. In the settings, these devices do not show info of Knox. So I think the upgrade did not include Knox and now those devices can not be managed by Mobicontrol. Is there any solution for this issue? Can Mobicontrol manage Samsung devices without Knox ? Thany you.
Hi I've had a report that new XCover 4s's are failing to enroll. The evidence I have so far (I get a device in a day or so to verify) is that they are following standard procedure for a new build by entering afw#mobicontrol at the verification screen. When they get to the enrolment screen they enter the key, press enrol and it fails. There is nothing in the logs to show an attempt has been made. They have tried multiple WiFi connections (although how could they download if not) and no working SIM is installed yet. I have tried a 4S I have in the office and that enrols fine. Other devices (Samsung XCover 4) have enrolled in the last few days. server is 14.4.9 Does anyone have any suggestions of things to try?
We use SOTI surf in KIOSK mode, and the best option would be for us, if the back button would close the browser completely and if we open up Surf again from the lockdown menu a new browser would open up. So basically a clean start every time. Is it possible somehow?
Hello, I would like to add an entry in the lokdown menu to open an Android broadcast intent. I've tried with the sendintent command which works correctly, but it's not working with an entry in lockdown menu. Command launched with sendintent (OK) : sendintent -b "intent:#Intent;action=android.intent.action.SOS_BUTTON;end;" Launch in lockdown menu (not OK): intent:#Intent;action=android.intent.action.SOS_BUTTON;end I presume that in second case it's a activity intent launched by default, but I have no idea how to launch a broadcast.Thank you for your help
I know this may have been answered somewhere else but from what I have seen, it doesn't answer my question 100%. I have a non-production lockdown group that I need to test by assigning a package to that group before I assign it to my lockdown production group. Whenever you update your package, you need to assign it to the lockdown group. Now, let me just say, using MobiControl is fairly new to me. There are a few things I can do but this is not one of them. I would appreciate any help with this.
Is there a way to enable Google Chrome Lite Mode through a script or package in MobiControl v15.1?
Hello,I'm use soti mobicontrol v15.1.1.1184 an i have a lot of script , i want to delete the unused script.i'm going to the script manager and when il select the trash for delete i have a message how say "you can't dellete this because is already in use" I don't undurstand because you can't attribut a script to one profile or other.and if it's possible i can't find where is it attributed.can you help me please
Hi, We have Zebra TC77 devices with our customers and the users have been able to activate the "Talk back" functionality. I believe they have been able to do this as the accessibility shortcuts are turned on. To activate this, I believe you press and hold both the volume up and down. Is there a way to switch the ability to be able to do this across the whole estate as we have many of these devices out in the field and some in different countries. ThanksJosh.
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