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Good Afternoon I need to create a profile for enrolling IOS devices into soti 15.0.1.1181 and have ran into an issue when attempting enrollment. The server is also configured with an active apns and Apple business manager connection. The device i am testing with is an IPhone 8 running 13.4.1 I have Created a new add device rule and selected user enrollment Selected Local Accounts Added the apple id for the device i am attempting to enroll into the managed Apple ID box Upon enrollment I then Download and install the first profile ok type in the apple id i had earlier typed into the managed Apple ID Box i then download and install the next profile I am then prompted to type in the password for the apple id after typing in the password i then receive the following error Verification Failed - This Apple ID is not supported please try signing in with a managed Apple ID. Can someone tell me what i am doing wrong! Thankyou
Hi, one our customers has the problem that the Directory Service stopped working. Please find the following log details: [2020-04-15T11:41:39,759][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] low disk watermark [1gb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 929.3mb[2.3%], replicas will not be assigned to this node[2020-04-15T11:42:09,768][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] low disk watermark [1gb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 531.7mb[1.3%], replicas will not be assigned to this node[2020-04-15T11:42:39,782][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] low disk watermark [1gb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 515.3mb[1.2%], replicas will not be assigned to this node[2020-04-15T11:43:09,806][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] low disk watermark [1gb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 515.3mb[1.2%], replicas will not be assigned to this node[2020-04-15T11:43:39,847][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] low disk watermark [1gb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 513.9mb[1.2%], replicas will not be assigned to this node[2020-04-15T11:44:09,865][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] low disk watermark [1gb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 513mb[1.2%], replicas will not be assigned to this node[2020-04-15T11:44:39,895][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] low disk watermark [1gb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 512.6mb[1.2%], replicas will not be assigned to this node[2020-04-15T11:45:09,926][WARN ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] flood stage disk watermark [512mb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 510.6mb[1.2%], all indices on this node will be marked read-only[2020-04-15T11:45:39,951][WARN ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] flood stage disk watermark [512mb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 510.6mb[1.2%], all indices on this node will be marked read-only[2020-04-15T11:46:09,962][WARN ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] flood stage disk watermark [512mb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 510.1mb[1.2%], all indices on this node will be marked read-only[2020-04-15T11:46:39,972][WARN ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] flood stage disk watermark [512mb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 509.3mb[1.2%], all indices on this node will be marked read-only[2020-04-15T11:47:09,984][WARN ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] flood stage disk watermark [512mb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 508.9mb[1.2%], all indices on this node will be marked read-only[2020-04-15T11:47:39,993][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] low disk watermark [1gb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 521.9mb[1.2%], replicas will not be assigned to this node[2020-04-15T11:48:10,005][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] low disk watermark [1gb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 521.5mb[1.2%], replicas will not be assigned to this node[2020-04-15T11:48:40,017][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] low disk watermark [1gb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 520.7mb[1.2%], replicas will not be assigned to this node[2020-04-15T11:49:10,031][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] low disk watermark [1gb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 530.4mb[1.3%], replicas will not be assigned to this node[2020-04-15T11:49:40,048][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] low disk watermark [1gb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 529.9mb[1.3%], replicas will not be assigned to this node[2020-04-15T11:50:10,065][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] low disk watermark [1gb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 545.8mb[1.3%], replicas will not be assigned to this node[2020-04-15T11:50:40,094][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] rerouting shards: [one or more nodes has gone under the high or low watermark][2020-04-15T12:10:41,083][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] low disk watermark [1gb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 964.7mb[2.3%], replicas will not be assigned to this node[2020-04-15T12:11:11,087][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] low disk watermark [1gb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 552.1mb[1.3%], replicas will not be assigned to this node[2020-04-15T12:11:41,098][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] low disk watermark [1gb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 551.9mb[1.3%], replicas will not be assigned to this node[2020-04-15T12:12:11,108][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] low disk watermark [1gb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 551.9mb[1.3%], replicas will not be assigned to this node[2020-04-15T12:12:41,120][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] low disk watermark [1gb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 561.8mb[1.3%], replicas will not be assigned to this node[2020-04-15T12:13:11,127][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] low disk watermark [1gb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 561.3mb[1.3%], replicas will not be assigned to this node[2020-04-15T12:13:41,140][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] low disk watermark [1gb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 559.9mb[1.3%], replicas will not be assigned to this node[2020-04-15T12:14:11,153][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] low disk watermark [1gb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 558.7mb[1.3%], replicas will not be assigned to this node[2020-04-15T12:14:41,162][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] low disk watermark [1gb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 558.6mb[1.3%], replicas will not be assigned to this node[2020-04-15T12:15:11,167][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] low disk watermark [1gb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 558.5mb[1.3%], replicas will not be assigned to this node[2020-04-15T12:15:41,170][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] low disk watermark [1gb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 558.6mb[1.3%], replicas will not be assigned to this node[2020-04-15T12:16:11,174][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] low disk watermark [1gb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 558.3mb[1.3%], replicas will not be assigned to this node[2020-04-15T12:16:41,186][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] low disk watermark [1gb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 558mb[1.3%], replicas will not be assigned to this node[2020-04-15T12:17:11,195][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] low disk watermark [1gb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 556.1mb[1.3%], replicas will not be assigned to this node[2020-04-15T12:17:41,209][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] low disk watermark [1gb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 564.6mb[1.4%], replicas will not be assigned to this node[2020-04-15T12:18:11,223][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] low disk watermark [1gb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 564.2mb[1.3%], replicas will not be assigned to this node[2020-04-15T12:18:41,237][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] low disk watermark [1gb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 563.7mb[1.3%], replicas will not be assigned to this node[2020-04-15T12:19:11,251][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] low disk watermark [1gb] exceeded on [iGAZJBXKQt6NcEwKIvwDdg][VISSOTI01][C:\Program Files\SOTI\MobiControl\Search\data\nodes\0] free: 563.4mb[1.3%], replicas will not be assigned to this node[2020-04-15T12:19:41,260][INFO ][o.e.c.r.a.DiskThresholdMonitor] [VISSOTI01] rerouting shards: [one or more nodes has gone under the high or low watermark][2020-04-15T13:44:59,546][INFO ][o.e.n.Node ] [VISSOTI01] stopping ...[2020-04-15T13:44:59,737][INFO ][o.e.n.Node ] [VISSOTI01] stopped[2020-04-15T13:44:59,737][INFO ][o.e.n.Node ] [VISSOTI01] closing ...[2020-04-15T13:44:59,759][INFO ][o.e.n.Node ] [VISSOTI01] closed[2020-04-15T13:45:38,090][INFO ][o.e.n.Node ] [VISSOTI01] initializing ..." In addition to that on several devices remote control and/or scripts aren't working anymore. The devices are online, but they are not shown with the possibility to use remote control. If a log of one of the devices is necessary please let me know. I will post it then. Thanks for your ideas, Regards, Benny
Hi, one of our customers updated his SOTI Version to 14.4.9 today. He's getting a SSL-Handshake / Certificate failure on some devices now, as well as other devices who are connecting, disconnecting and reconnecting every 2-5 minutes. In the admin utility the customers mentioned that the certificate was FQDN, but after the installation it was the primary IP. He changed it to FQDN, not getting the errors. See screenshots and log 2020-04-16 12:50:16.555|AsyncTask #3|D|AP|[AppCatalogX509TrustManager][isChainTrusted] unable to verify certificate with net.soti.ssl.EnterpriseTrustChecker|2020-04-16 12:50:16.567|AsyncTask #3|E|AP|[ssl] Error occurred|javax.net.ssl.SSLException: [verifyIpAddress] failed. Hostname[IP Cns[[[2, FQDN]]] at net.soti.ssl.DefaultHostnameVerifier.verifyIpAddress(SourceFile:52) Any ideas? What would be correct? Put the certificate with IP Address back in order or use FQDN? Thanks for your thoughts, Regards, Benny
I'm pretty sure this isn't possible but was interesting if anyone had any possible solutions to this. We are using iPhones on a project where the users will only need access to the browser to get to a single web app. We are providing sims so that the users do not need to be connected to Wi-Fi to use, however ideally we would block calls to avoid extra charges. I'm looking at data only sims, but it would still be good if we were able to block the option to call. I don't think single app mode will be suitable as we need them to go to a specific pinned safari page. We would also want to allow them to connect to Wi-Fi networks. Any ideas welcome!
i'm using 14.4.1.1195 webconsole. i have a device subgroup. how do i drag it out of it's parent group to make it a parent group? i'm just not sure where to actually drop it to achieve this. tia.
Hello all, we work with soti mobicontrol on version 13 3 0 34 54 All our device are zebra 75x (android +). I would like to know, if it's possible to install a profile who contains a package or several ONLY on wifi ? If yes, how ? thanks for all
Hello, Is there a way to give a group of technicians only permission to see the device's screen but not to act on it or does this feature not exist ? (Android Plus / MC 14.4.8.1043) Thank you in advance. Best regards,
Hi All, 15.1 is released beginning of April. Today the latest version on the SOTI download website is 15.02. What is the reason that 15.1 isn't avaible anymore. Is it not stable?
I was reviewing the shared device functionality. While I can setup the shared device and it is able to validate the login though IDP I was seeing an issue where. The login Error: Failed to prepare device with your applications and policies. However I didn't see any information on further setup.
Hello, We would like to retrieve some device information via the MobiControl API but can't find a related request. 1. Real time location of the device We could create a data collection rule then retrieve data via the request : GET /devices/collectedData But we hope there is a more direct and less restrictive way to retrieve this information. 2. System date and time Also, is there a method to find out the time of the lastest device reboot ? (I did not find the event in the Device Event of Alert rule) (MC Version: 14.3.3.1111 / Android Enterprise DO) Thank you in advance. Best regards,
Hi all, Here's my issue. I have an Asus P00A tablet that has a lockdown profile on it. The problem is, I am now having to work from home now. Normally, I have our company networks saved onto the tablets, so they connect automatically. Since I am home, I need to get to Admin mode in order to put in my wifi password. On the Samsung devices I have, I can just hold down the back button to get the Admin access to pop up to type in my password. That is not the case with the Asus. Also, with my Samsung tablets that I have in Kiosk mode, I can do the swipe from the left side of the screen thing, that also does not work with Asus. Does anyone know how I can get to Admin mode on this Asus without using a script (since it won't get to the tablet anyway) or without just clicking it through the Remote Control section, since I can't remote control it. Thank you.
Hi, does anyone know of a way to reset a default application on an Android Plus device via a script? We're using Android KitKat on TC55's. Some users have accidentally clicked the wrong app and selected 'Always'. As the wrong app is on the blacklist it fails to open. Rather than remote onto each device and clear the default in the settings, I wondered if I could clear and then set the correct app via a script? In the meantime, I'm going to have to remove the 'wrong' app from the blacklist. Thanks.
Hi, after setting up a dev server with the newest SOTI V15 I could successfully enroll TC77, but this older one TC75 (Zebra/Symbol) is showing the following error "Enrollment-failed". No Android Enterprise enrollment has been disabled. How can I fix this? Is there a way to "enable" it via Stagenow? I couldn't find any. Thanks for your ideas. Regards, Benny
Hi everyone, We recently deployed 30 Android devices. They have been enrolled while being on Android OS 9. Some end-users updated their devices and now Mobi app doesn't connect anymore to our DS. The reason is that our mobicontrol server have a self-sign certificate with SHA1 and Android 10 doesn't support it. We have an inventory of Windows Mobile CE 6.5 (which don't support TLS 1.2) and we don't wanna update this certificate yet because it would disconnect all those PC pockets. I've pushed a script to disable the system OS update but I believe this script only last 30 days on Android Enterprise devices. Is pushing the script again after 30 days will extend the policy ? Thanks for your help,
Hello, I take back a SOTI (cloud, in 13.4) installation of 120 samsung Galaxy A6. They where enrolled with the same google account (a personal one). Of course now we have plenty on log off with this account. We have now an entreprise account, it's possible to switch to this Entreprise account without factory reset the devices ? Thanks for help.
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