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Hi, I am experiencing an issue with File Sync, I have set the option to 'Only Transmit Files When Destination File Does Not Exist' with a schedule to do this once per day at 05:15. The issue i am having is that it syncs every time whether or not the file is on the device. This is becoming a big issue as the file is a DataWedge.db file and 'Kills' the barcode scanner until a device reboot. MobiControl Version: 15.0.0.6019 Agent Version: 14.0.0.1579 Plugin Version: 1.12.0.104 Device: TC75
Hi All, I am trying to get a kiosk on Windows modern device. I have enrolled the device using an azure ad account. When I try to configure the kiosk I see kiosk and assigned configuration (2 options) The application I am trying to put into kiosk is google chrome browser. I have tried playing around but still have not managed to get the kiosk working. Anyone tried this before?
Hi, when we try to remote to any of our Samsung Galaxy TabS4 devices the remote screens are black. We are able to connect to them and tocontrol them, but obviously we can not see what we are doing. The other strange bug is that for some reason it appears to be in landscape mode however the devices are portrait. Agent version: 14.3 Enterprise Server version: Version: 14.4.5.1048 CLOUD I'm in contact with the support for some time now, however I thought maybe someone knows the answer
hi We have a few devices which are unable to take any profile, and are stuck pending install. In the logs the following error is displayed: Device configuration failed ([Lockdown] Failed to download script files) But I don't know what script files it is referring to. The lockdown profile which is getting stuck had been successfully applied to the devices before, and is fine for others elsewhere. Any recommendations? Thanks
We have IOS devices in network 1 and network printers in network 2. We would like to native print from the IOS devices.This is only possible with airprint.Is there a setting in Soti Mobicontrol profile, etc to present the printer to the IOS device?
I can in Soti Mobicontrol configure Airprint for Multi Subnet The IOS device is in subnet 1 and the netwerk printer is in subnet 2. Y a-t-il un paramètre dans le profil Soti Mobicontrol, etc. pour présenter l'imprimante au périphérique IOS.
Hi Running 14.1.4 On Android+ you had the option within Feature Control to disable airplane mode. There appears to be no such option within Android Enterprise Feature Control Is there a script to do the same thing I can utilise? Also is there a way (A+ and AE) to hide/disable the ability to switch off Mobile Data. Thanks
Hi, does anybody know about pushing updates for custom apps in Android+? Right now, we have some custom apps that when you open them and there is an update, it is downloaded from a website and it installs but unknown sources has to be enabled and we want to get rid of that. We want to be able to manage them through soti and manage the updates from there as well. I'm looking into the documentation and it says there's 2 ways to install apps "Catalog Rules" and "Packages", but I don't see how to manage updates. Which options are available? Is there a way to schedule the updates installation as well? I mean, let's suppose we have an update for an app but it has to be released on a specific time for all devices. Thanks.
I have a couple of Samsung Tab Active 2's where the remote control button at the top of the device details screen says report incident instead of remote control. The only way I know to resolve is to wipe and re-enroll in Mobitcontrol. Is there a script command we can send to fix these instead of having to wipe and re-enroll. This device is out in the field and I do not want to have to wipe and re-enroll.
Hi, I'm currently creating some new 'Add devices rules'. The device which is going to be used here is a device that currently don't have a device agent on server, but is on the https://docs.soti.net/mobicontrolagentdownloads/. How could new agents from this list be added to the server? I want that there should be as few manual steps as possible, and therefore don't want that the user should be needed to manually install the .apk themself. The current version of MobiControl used is: 14.2.2.1170 For me it seems like there was an possibility in v11 (through: https://www.soti.net/mc/help/v11/en/Content/Manager/AgentMgr.htm), and also now a possibility in 14.3(through: https://www.soti.net/mc/help/v14.3/en/console/devices/managing/enrolling/update_device_agent_android.html). In 14.3 we got some problems with some other things, so we don't have the possibility to update the server right now. Thanks in advance! Br. Anders Kvisvik FARA
Hi everybody, some of our devices (equipped with an Exchange Active Sync profile) do not have an Exchange ID stored in the MobiControl database (table dbo.ExchangeDevice). The affected devices are not able to connect to Exchange through ERG servers (because SOTI doesn't find the Exchange ID in its DB). Most of our other devices don't have this problem. The devices are SAMSUNG Galaxy S smartphones (A40, Fold, A8, ...) and they are enrolled over LDAP authentication. Why is the Exchange ID DB entry missing for some devices?
Hello, I can't activate the accelerated location option (Qualcomm IZAT) by sending a script to Android+ devices : By sending a watchsettings ON to the device, I get the following logs when I manually enable / disable the option : 2020-01-1005:38:13 PMCustom log (URI:content://settings/secure SETTING:enhLocationServices_on VALUE:1) Information2020-01-1005:37:18 PMCustom log (URI:content://settings/secure SETTING:enhLocationServices_on VALUE:0) Information2020-01-1005:36:22 PMCustom log (URI:content://settings/secure SETTING:enhLocationServices_on VALUE:1) But by sending the following script to the device : writesecuresetting -sec enhLocationServices_on 1 The Accelerated location does not activate. I'm on a 13.3.0.3851 version of MC (agent 13.3.3.1010) (Note : I have the same issue on a 14.3.3.1111 version of MC with AE DO but this specific case is currently under investigation by the SOTI support.) Many thanks !
Hi guys, We will use Zebra devices with Android 8 Enterprise in "Work Managed Device" mode in the near future. Some test devices are already successfully staged into our Soti MobiControl environment. PlugIn for Remote Control is also pushed on the new devices with a profile so remote control is working fine. I have a short question now. While remote controlling Android 7 devices I had access to the /enterprise parition of the devices (and much more, see second screenshot down below). Now with Android 8 and Work Managed device, I'm only able to see /sdcard in the remote control (see first screenshot) Also tested this on a Panasonic device (Work Managed device too), same here. Only /sdcard is visible. Tried it with web based remote control and legacy. Is there a way to get access to the /enterprise folder of the devices again or is this a Android 8 Work Managed Device feature? On Android 7 devices it looks like this: Do you have any suggestions, would much appreciate it. Thank you and have a nice weekend. Stefan
Hi All, Is there a way to stop a user using the recent button so they cannot get out of the application and the same for when the user tries to split the screen?
Hi all, I am relatively new to SOTI and am currently adding up to 2500 Samsung A50e devices to my estate. We have a mix of voice/data connections with some voice connections only being required to make and receive calls. At the moment voicemail is activated on all devices. I'd like to create a script that I can deploy to specific profiles to disable voicemail but have no idea where to start. Can any of you help? Thanks James IT EUC Manager Travelodge
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