No Matches Found!
Try with a different search term
No Matches Found!
Try with a different search term
There's a new home for Articles. Find Articles on Our Product Support Page.
Hello all, we work with soti server on version : 13.3.0.3454 Our mobile is zebra tc75x with agent version on : 13.6.0 build 1476 (android +) All works fine, but with just one device it's not possible to make a remote connection ! and we don't know why ... this option is visible but disable (context menu) I've search but nothing found for to ENABLE again this setting ... Anyone have an idea ? thanks
By which means can I create a feature request to SOTI? More specifically: we will be managing a few hundred mobile devices, organized in 10+ device groups, each with a specific Kiosk profile.This requires some effort when a new app must be added to the kiosk screen when multiple device groups are affected/involved. Suggestion: the possibility to define a list of kiosk menu items, only displaying items of type 'Launch://' when the package is present on the device.This way, we could configure the kiosk screen only once, and re-use this for all device groups
Hi Is it possible to get android devices to report back phone numbers as the below script did for windows mobile.
Hi, We're using MobiControl Cloud. When trying to generate any report all we get is "Unable to generate report, please try again later.". Is it something that need to be set up for the reports to work?
hey guys, we have a lot of devices enrolled in android plus. we use a kiosk (lockdown screen) to display approved apps, including email. my question is, is there a way for the user to protect his device with a pin code or pattern lock with soti? if so, in the event of the employee leaving the company and returning the device, is there a way for me to bypass or remove the pin through SOTI MobiControl? Thanks in advance!
Hello , We have a problem with M3 SM10 LTE devices that are restarted spontaneously. When set upWIFI> more settings> uncheck network notificationSome devices stop reboots... The problem is more than 500 devices,Devices and software info :M3SM10_LTEPlatform Android PlusOS Version 5.1.1Agent Version 13.5.0.1088Supported APIs RC+OEM Version M3SM10_LTE_V1.3.0 If the Soti client is removed, the problem is not available.Attach a video link to the problem.https://youtu.be/L3jhpMaFZJEAttach a log cat. After 08:47:20/50 sec, the device is restarted.https://drive.google.com/open?id=14L1dEFjh82y6vH-JwYN2BIwgnOGBQGuf
What is the difference between 'Android Enterprise Agent and Plugins' and 'Android - OEM Specific Agent and Plugins' for a Samsung Tab S3?
Hi All, I have deployed a number of devices to the field and need to update them to the latest AE Agent available. Is there a way to remotely push this update/ask the device to update? Does the agent need to be approved via the Google Play Store Managed Account and then added to the Application Catalog? James
Hi, We are having an issue where our Samsung Galaxy Tab A users are on the field and when they change between store wifi and mobile data (and vice versa), they're being chucked back to the Lockdown screen and it starts refreshing. This happens every time and has been confirmed on all devices including the test one I am using. We are running Android 8.1 and MobiControl 13.6.0 Build 1476. Is there a way we can stop it doing this refresh when they change network connections? Any help will be much appreciated! Kind Regards, Josh
Hi everyone, We are using SOTI MobiControl Cloud to manage our Samsung Galaxy Tab S2 devices running on Android 7. Earlier this week we got word that one of users had his tablet stolen (the first in over 2 years of our tablet rollout project). Until now we had not set up any profiles or rules to deal with such an occurrence, therefore it is something I am currently looking into now. I've done some research and the best I can see is Out of Contact profiles can be set to delete the device when it has not communicated with SOTI in a certain time frame. Unfortunately I am not able to push this policy out to all of our devices as devices can be out of contact for different time frames due to the rotation/shifts of our users. My idea was to create a "Lost and Stolen" folder and then apply an Out of Contact rule which runs a wipe command or several scripts that will turn off wifi/bt/radios, uninstall specific apps, delete certain folders eg pictures/videos, and force the device to restart every 10 mins or so.... in other words basically be unusable for the thief. I would drag stolen devices into this folder as soon as it is reported to us in the IT department. My questions are: 1) What is the best practice for stolen or lost devices? 2) If I have an Out of Contact rule that executes a wipe script, will it do a complete factory reset or will the device still be enrolled and managed by SOTI after the wipe? I don't want to do a factory reset as this would make it even better for the thief to use it. 3) Would running several scripts that causes a nuisance for the thief by periodically rebooting, turning off wifi/bt/radios, etc the device be a better option? I want to brick the device so it can't be used again or at least make it very hard for your average Joe to utilise. Any assistance on the matter would be greatly appreciated. Thank you in advance.
Mobicontrol version: 13.4.0.5203 Is there a way on SOTI to disable hard reset for android devices?
Documentation of MobiControl some years ago mentioned about a 5-minute limit for execution of Android script before it will be killed to avoid potential deadlock/slow system. Is there still such a limit in v13.4+ or v14.x scripts (especially the scripts defined in "Scheduled script" profile payload introduced in MobiControl v14.3.0)? If so, is the limit still 5-minute or some other value?
How can I find in which device group a device is located? If I search "All devices", along with some extra information, the list is displaying the device I'm searching for, but I don't know where this device is located in the device group hiërarchy...Thanks in advance!
Hello all, we used soti mobicontrol on version : 13.3.0.3454 all works fine Now, for a futur deployement I have a package studio WHO possibly make a size of 180 MB. Until now, our package as never exceed 60 or 70 MB … Is there a limit for to upload the package (*.pcg) to the server ? Anyone have some experience with this ? thanks
SOTI 14.2, Android Enterprise, Mobicontrol Agents 13.4.0.1485+ Hi all, I am trying to find a way to start / persuade applications updates to start from the Google Play (Managed Play Store). Has anyone tried something similar? The reason for trying to do this is that I have customers that don't have cellular data but have WiFi facilities when in their offices and updates are set to over Wi-Fi only. Any thoughts?
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points.
Highly experienced members with valuable inputs. Should have more than 700 points.
Beginners taking the initiative. Should have more than 500 points.
New contributors starting their journey. Should have more than 250 points.
