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SOTI Surf, splash screen flickering

JW
Johan W
Posten Logistik AB (PostNord)

Hi!

We have configured the SOTI Surf on several devices but after an upgrade of the MobiControl Agent to one of the latest versions, we got problems with using SOTI Surf. The application won't get past the splash screen but it will also start flickering and head back to the lockdown instead.

This seems to be some kind of problems with a permission??

Devices used in this case are Zebra ET50 and enrolled as Android Enterprise Managed Device, and we are installing the application with StageNow XML instead through Google Play or package deployment.

zebra soti-surf androidenterprise et50
6 years ago
Android
ANSWERS
RC
Raymond Chan Diamond Contributor
6 years ago (edited 6 years ago)

What are the version and build numbers of your device agent and Soti Surf?  

To confirm if the problem stems from permissions of Soti Surf,  why don't you get a problematic device into admin mode and grant the required permissions in the device's Settings and see if the problem still persists?

G
GPMOD@SOTI
6 years ago

Hello Johan,

Please follow the troubleshooting steps mentioned by Raymond, and do let us know the MobiControl / Agent / SOTI Surf versions for us to investigate.

Thank you,

JW
Johan W
6 years ago

Hi!

Granting the permissions manually solves the problem. Why have this started occurring? Please fix this issue, we first saw it in December.

Shouldn't Soti Surf get the correct permissions when installed by MobiControl?

Using StageNow XML works thou.

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