Soti Surf - Home and Email Links 'Your request has been declined for security reasons'

DK
Dean K
Lucas Tree Experts

Struggling bad with this.  I can't get newly enterprise enrolled Samsung S21's running Android 12 (Has happened on S10s running 11 as well) to work with SOTI Surf consistently.  Every time we open SOTI Surf or tap on a link in an Outlook email we see the message 'Your request has been declined for security reasons'.  

This happens on a majority of devices being enrolled as part of an enterprise binding.  Brand new devices factory reset and as soon as Surf is installed it happens. 

However if we keep resetting the devices sometimes 4 or more times it will eventually work without the errors.  

It's taken a 15 minute process and made it 4 to 6 hours per device.

We did find that if we change the SOTI Surf configuration from Catalog home page to Web home page the startup error message doesn't happen, but the web link in an email from Outlook still causes it.

Anyone?

3 years ago
Android
ANSWERS
N
NTMOD@SOTI
3 years ago

Hi Dean,

Thank you for your post on SOTI Central.

I can see that you have logged a case with Support which is being investigated.

Kind Regards,

BW
Brice Whitacre
3 years ago

Did you ever get this issue resolved, and find a fix for it?  I'm getting the same message when opening a browser link in an app on a Samsung Tab A7 Lite running Android 12.

N
NTMOD@SOTI
3 years ago

Hi Brice,

Thank you for your question on this thread. I checked the Support case which was logged. The issue was resolved by upgrading the device firmware.

Kind Regards,

Nucharee