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I would like to know what SQL features are needed for Soti MDM and if it’s somehow possible to use SQL PaaS
Hello all, I have mobicontrol on version: 133.0.3454 Our client is Zebra TC75X and the version of client mobcontrol is on version : 13.6 build 1476 I have two profiles: - one contains a lock down and setting for soti surf (url) - other contain all for black list application Together all works fine :) But imagine this scenario , if user find the lockdown password -> lock down is off With this, I've notice that after several seconds, I see that the application that are black list in the second profile appear ... Why ? The second profile is always enable .. Thanks
The latest MobiControl 14.3 is no longer saving changes to existing Profiles. I uploaded a new Package (let's say version 2.0) then modified the Profile's Package assignment to the latest version and hit "Save & Assign". At the Save & Assign window, I basically hit the save button to keep the previously selected groups. The new UI's Profile page then shows me an older version "1.2", and the changes I applied were not actually saved (confirmed by revisiting the old UI's Profile window). Reopening the Profile's list of Packages shows me the previously selected Package version "1.5" when I had in fact chosen "2.0". Simply choosing "Save" instead of "Save & Assign" makes no difference. Deleting the older package "1.2" does not help; the new UI still thinks I have selected "1.2" while the old UI shows "1.5". Now before you tell me "just create a new Profile"... I have some bad news for you. The same problem is replicated when creating a brand new Profile with a single Package. I select the latest version (2.0) and the new UI shows me the older version available (e.g. 1.3, since I deleted "1.2" before). And yes, I cleared my browser cache, cookies, the kitchen sink, etc. MobiControl 14.3 also stopped supporting RSA-PSS certificate signatures (this was fixed in 14.1.x and is broken again!) resulting me to re-generate SHA2 certificates. So yeah, probably a good idea to postpone updating to the latest and greatest until these issues are sorted. Side note: the new Profile and Package UI reduces productivity quite a bit. Takes more clicks and more pop-up windows to delete packages. Was this "improvement" actually necessary?
Does the Time Synchronization policy not apply to Android Enterprise devices? I'm becoming increasingly frustrated by the lack of clear separation of capabilities between AE and Android Plus within the documentation and the SOTI console itself. These Advanced Configurations are listed under the Android Plus device family but Custom Data works on Android Enterprise while Time Synchronization doesn't? Is there anyway to know what scripts and Advanced Configurations do and do not work in AE without manually guessing and checking? I would expect that given that the Help documentation is a centralized web page that it could be updated more frequently.
I am using SOTI 14.2 and i want to implement Custom Data for application version on my Zebra TC77 device running on Andorid 8.1.0 I have double check the ini file name , name and value however i am keep having a blank space under the app version. I am using plugin https://www.soti.net/files/apks/AE/Zebra_Hawkeye_RC_AE_1.6.0.102.pcg (I believe it is the latest version) Device Agent : 13.6.0.1662 Is there anything need setting up different for Oreo devices ? Kind Regards,
I have a 14.2.2 MobiControl Cloud instance that was working fine with Remote Control until the trial of SOTI Assist was activated. Now every time an attempt is made to Remote Control a device this error comes up. Has anybody seen this? Since it's a cloud instance I am likely at the mercy of SOTI support to get this resolved if it requires managing anything at the server level but I'd still like to get an idea of what is going wrong.
hi everyone, i have a kiosk that works great on 8'' tablets. i am testing it on a samsung galaxy s7 but the kiosk seems large and you have to scroll to sides to see everything. is there an easy way to format it to fit the 5.1 screen? thanks in advance
I've cloned our companies existing profile for iPhones, as a test group. I've added 9 users to this group. All devices have received and installed the test profile, but 1 user is not able to do one of the functions specified in authentication. User has an iPhone 7 (12.1.4) and is unable to specify and easy password. On my phone i created a simple password, was advised that it could easily be guessed but selected "user anyways". My colleague who is on the same profile, confirmed it has been installed, cannot specify a simple password. When he does he gets the message that the password can easily be guessed but only gets the option to "change password", use anyways is not an option. We have force restarted the phone. Still will not apply that one setting Everything else appears to be correct. Any ideas?
I am trying to build a kiosk lockdown for a customer.ive not much experience in using this and wondered if there are any templates other than the default ones in could download?
hi everyone, i configured soti surf and everything seems right. but for some reason the app will not launch. it seems to be stuck on the red Soti Surf logo screen. it will never load/launch the browser. could there be something wrong with my android for work profile? soti surf works well on Android plus enrolled devices. Soti Surf version 14.2.0.119 Thanks in advance for your help!
Greetings. We want to enroll some Android Enterprise devices. We have a firewall that does not allow communications to download the required google components. Can you tell us what rules to create in our firewall?
Hi all, there seems to be a problem with RC (plugin downloaded from soti.net) and TC20 latest AE agent (13.6.0.1662). When AE agent is updated to the latest version, then a reboot of device the remote control stop working, in details: RC stay in "waiting screen". It does not matter the version of Android (Nougat or Oreo), the problem it's with the AE agent. In a Zebra TC51, same plugin, same agent version, same enrolment type works fine. Has anyone had the same problem? Thank you, Filippo
hey guys, when i enroll my samsung tablet with enterprise, alot of the apps get uninstalled. we need apps like camera, gallery, calendar and calculator on the kiosk. is there a way to correct this? i am sure i am missing a step.
I'm noticing that a number of devices are starting to enroll as duplicates in a new environment that I'm managing. Has anybody encountered anything like this? Server: 14.2.2.1170 Agent: 13.6.0.1567 Management: Android Enterprise - Device Owner Enrollment Method: StageNow - Agent Install + mcsetup.ini + MX based I take it that it might have something to do with my Enrollment method but I'm not sure how to prevent it or remedy it now.
We have a number of XCover4's and Active2 Tablets which the user accepted an update to the operating system which crashed the device. We've had the devices re-flashed by Samsung Support Centre, however after downloading Mobicontrol and trying to open it to configure it the device crashes. I have a call open to the helpdesk was wondering if anyone else had experienced the same issue and we are wondering if it is an Android/Mobicontrol version conflict of some description.
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