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Hi all. Is there any way to add an extra field that can be seen in the console of the next generation? what happens is that the window does not show me the cell phone number since it does not come preloaded in the SIM of the provider, so I want to add the numbers manually. Will it be possible? Thanks.Kinds Regards
Good Morning, Is there a problem with the connection between the ios devices and the mdm system? The last connection that appears in "MDM Status Update" is today at 10 for all IOS devices. Thanks Regards
1. Mobicontrol v13.4.0.5203 2. Android + and Android Enterprise (COSU) Inquiry: I have a pdf file (Training material) that I want to be displayed on Kiosk mode, I tried using pdf viewer apps, But my problem is these apps do have links that are built-in that the user can use to access unauthorized apps.Any suggestions how can I achieve the requirement?
Dear Specialist One of our customer is facing with the very slow page loading and sometimes it fails when loading the device list page. Because of that, the administrator is feeling hard to manage their devices. There are just 3000 of android devices connected to 1 SOTI server which its hw spec can endure to 10000 devices. 1. Why is the page loading time too long?(2~3mins) 2. Is there any known solutions for this matter? 3. How about deleting Transaction Log file of mobicontrol DB file? Thank you David Park
Hello, For devices with hardware keypads (MC33), how can I disable just the on-screen keypad? The disable keyboard setting for Kiosk mode disables both. The google keyboard does allow for this but the settings do not apply when in surf. The on screen keypad takes up more than half the screen on the MC33. Thanks for your time, Shawn
Hi Just wondering if anyone is running on-prem mobicontrol and have any recommendation on exclusion/setting for their antivirus software? The issue I'm having is that when uploading a new APK file to the app catalog in mobicontrol, depending on the APK as it doesn happen to all APKs, i get a timeout error were it says "Data is temporarily unavailable" and fails to upload. Further investigation with Soti Support we have found it to be the Antivirus on the server causing the issue. Unfortunately soti support has no recommendations on what can be changed or excluded in the antivirus to let the APKs go thru as this is a third-party app. And we cant turn off the antivirus completely either for obvious reasons. They have suggested work around like setting APKs as packages but again not ideal. Anyone got any ideas on were or how APK files are uploaded and what folders we could try excluding from antivirus scanning to get this working? Antivirus: Kaspersky server 10.1 Mobicontrol v14.2 OS: Win Server 2012r2 CPU: 2.2hhz Quad Ram: 16GB
Hello all, we have some device as zebra tc 75x. We have a mobicontrol on version 13.3.034.54 Mobicontrol client is on version : 13.5.1617 Well, we have the lock down but by selected text (select, press and share) on lock down some user can access to the device (lockdown off). Ok we have make a change by include some css on the lock down for to avoid this . It's seems to work. But, do you know in case of user can access to the device (lockdown off) if it possible to block any installation of application ? My goal will be to disable any installation of application made by a user... I've search a little and see nothing in feature control but on application run control i've seen it's possible to add white application list and black application list. But perhpas something exist and i haven't see it ? thanks for sharing your knowledge
we are trying to configure Soti Surf with Ldap authentication . when we are trying to login it is giving error . login failed verify your credential try again . 1. LDAP configuration in global setting done 2. soti surf installed on seprate server other the mdm app server
Hello! Following scenario: 2 Management Servers &1 ERG server all in the same network (without firewalls between) The ERG exe file is being downloaded from web console and executed on erg server. When installing the ERG exe file, the FQDN of the Management Server must be entered. When entering the FQDN of MgmtSrv1, the prompt "Installation successful" appears and the ERG server is listed in the servers list on the web console.But when entering the FQDN of MgmtSrv2, nothing happens. No prompt and no appearance of the server in the servers list. Why? Is there an authentication issue with the XAS certificate generated when initially downloading the installation file? We are planning to load balance our Management Servers (with hardware load balancer in front). But now I am afraid the traffic from ERG servers may fail.
Hello,I want to open a "log a case" but I can't validate the request. I have this message "Missing mandatory values!" although all the fields are filled.
I added a custom report. Now I want to update the report with additional informations. Is there a way to delete the custom report that I'm able to do an import again? Is it possible to update the RPT File I already uploaded with a new version of the file?
Hi, is there a limit on how much (GB) data we can upload to File Manager under File Sync Rule as shown below? Thanks!
Kinds RegardsHow to get the phone number with a script for android?or any other way to get the smartphone's phone number?Thanks.
Best regards. I currently have Samsung equipment with the S.O. 6.0.1 and I need the phone number of the cell phone to appear in the "NextGeneration" console window. I currently appear as "+52" which is the lada of Mexico. I await your answers and thank you in advance.
I have been looking for a way to track when user's reboot devices. It doesn't appear that Mobicontrol has this ability, but I wanted to ask here in case someone has come across a solution.
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