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Dear Friends, Iwant to ask you about IOS "Full Device Remote Control" when I start scrren Recording, and when connection to Mobicontrol Has been established. Why Connecton status is always Disconnected and remote View is always off ? And I wish have a compete process of Full Device Remote Control. Best regards
Dear Supporter I am trying to delete Total log file from the DB, not in the admin console. I already truncated the log file in admin console but it was not reduced. Could you please help me? My customer's total log is now over 4,688,858. and If they truncated in admin console, it was not reduced under 4,688,858 Thank you David Park
Is there a way to run a script via Soti on a device to turn off the battery optimization for a specific app?
We'd like to add the ability for some non-techincal users to ONLY send messages to Android+ devices. I have been playing with user permissions for a couple hours now and can't find a way to give them to ability to send messages without also having the ability to accidently delete, un-enroll, etc. devices. Either they can't see the dvices at all or they have too many permissions. Is there a way to accomplish this goal of ONLY having the send message function?SOTI v14.2TC70 (Lollipop) and TC70X devices (Nougat)Thanks
Hello all, here, we work with mobicontrol on version => 13.3.0.3454. We have a lot of devices model zebra tc 75x with a client mobicontrol on version 13.5.0 build 1677 All works fine but we'd like to identify the device who aren't connected since a period of time. For to resume, all our device sync every 15 minutes with our system and we need to send some datas to other third party. But for some reason, if the device can't sync (device not connected => no gprs, device are in a building, ...) for a period of time 3hours we receive some PENALTY .. :-( For this reason, we'd like to identity the device who aren't connected since for exemple > 2h and force a sync .. I've look on the report tab inside the mobicontrol administration and find some utils report but not exactly what i want .. How i can make a report with this information ? thanks
Hello, These are the recommended requirements for the Soti server:https://www.soti.net/mc/help/v13/en/Content/Setup/System-Requirements.htmSince I am going to add 5000 devices to the server, I think that the requirements of 1000+ devices is probably not enough for the 5000 devices.: Is there a standard, that says, X devices requires at least this much? And what is the max?
I use Soti with a Samsung Tab S3 tablet in kiosmode. The screen saver of the tablet is a four-digit pin code. Every time the tablet starts up or is removed from its screen saver, the PIN code must be entered. However, if the kiosk mode starts, the PIN code must also be entered (user action pending, please confirm your screen lock password) and that is very annoying. In Agent version 13.5 we do not have this problem but with version 13.6. What am I doing wrong?
Hi all, We recently received quite a number of brand new iphone 6's from our provider all running iOS 12. I upgraded MobiControl to 14.2.1.4394, it's running on windows server 2008 R2 with the TLS 1.2 registry patch and our SSL cert is running at the appropriate SHA256 with 2048 bit key (our own certificate, not a mobicontrol one). All our devices are now showing the following error on first run; Profile Installation Failed The SCEP server returned an invalid response. What do I need to change to fix this, can't really tell the exec team we 120 paperweights.
Hello, We are in the process of upgrading from version 13.2 to v13.4. We still have over 3000 devices on non-ELM agents, so the first step would be to get all of these devices migrated. The problem is, many of these devices have been out of contact for months, some over a year. Is there any way besides deleting these devices to perform the upgrade. I received some information about possibly deleting them from the SQL data, but I was wondering if there were any other alternatives. All devices Samsung tablets
Hi Do SOTI intend to include the functionality to kill a running application and also do a wipe application data on a Android Enterprise DO enrolled device?
Hi Is anyone aware of a way to change google chrome's android language setting remotely? Thanks
Is it possible to configure view/edit permissions for Rules and Packages per "item" for group/user similar to Profiles? And if not are there any plans for it in future releases?
When enrolling devices as DO on SOTI using android enterprise i have seen devices behaving differently. Some allow access to the home button and recent apps key if you swipe down from the top but others don't i cant explain this behaviour. OEM version :- 01-01-49.00-NG-U12-STD What i would like is to use the menu button from the lockdown instead of the floating home button. Has anyone had any experience with this?
On the lockdown, Is it possible to display the date and the time of the device ?
For a european project, we created multiple country folders (France, Allemagne, Italie .....) We configured a custom attribut for each one : France = FR, Allemagne = AL, Italie = IT .... On the lockdown, we would like to display the flag of the related country. If ID = FR then display ''France flag.jpg If ID = IT the display ''Italie flag.jpg .... Is it possible ?
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