No Matches Found!
Try with a different search term
No Matches Found!
Try with a different search term
There's a new home for Articles. Find Articles on Our Product Support Page.
Hi We are using android enterprise. Im not sure how it works with Agent and with system apps updates. Does Android automaticly update those Apps over the play store for work? And how can i disable the updates for the Agent? Because we want the same Agent on all Devices and control the updates by ourself. Thank you Best regards Markus
Hey Everyone, All of my devices are getting the following error and I'm not sure why. Has anyone seen this before? No messages have been sent to the devices that I am aware of. Error sending message (Error sending message (type=22), Connection is closed) Thanks,Johnathon
I am trying to trigger an app to update an ini file. I can start the app via MobiControl script. The problem seems to be that when Android is sleeping, it seems to interface differently with the file system and it does not update the file. Is there a way to wake up the device before triggering the app? Any other suggestion would be helpful. MobiControl 13.3 on Zebra MC67s.
Hi! We have started developing on the Android Enterprise platform instead of Android+ but one quite big problem is that we can't lock the screen orientation. In Android+ we used the writesecuresettings command for this but naturally this can't be used in AE. Since we don't want any manual steps in the staging process of quite a lot devices we would like to find a way to automatically apply a locked setting in portrait mode. Anyone have a solution for this or have the same problem?
we downloaded android agent for honeywell CT60 Dolphin(Anroid 7.1.1) device from http://www.soti.net/oem . Agent is Honeywell new gen v13.5.0 we succesfully enrolled device, but on device detail window on soti mobi kontrol web console there is a warning log that says "Invalid device software version (Device is not allowed to upgrade)" As a result, app that we want to install on device via profile and peckages stays on pending install Thanks for any suggestion
I know we can browse the website via browse:// as mentioned by the following SOTI online help. https://goo.gl/fZnZfY However, my situation is every devices need to browse a website which has no convention logic of the URL . I have to manually create multiple Website.url files with different URL and push them to corespondent devices. All the devices are enrolled within one group and i don't want to create different lockdown menus for each devices (1000+). I need to be able to open the url shortcut of \application\Website.url from SOTI lockdown page. Any advice will be greatly appreciated.
With the device camera I wish to read a QR Code via SOTI Surf browser. Many browsers allow me to do it. Have a setting that I activate this resource.
Has anyone had issues where "Data Enabled" on an Android device becomes disabled on its own? This happens weeks after the device was initial provisioned with a lockdown profile that does not allow access to Settings. According to SOTI tech support, nothing should be able to disable the Data Enabled parameter in Settings after a lockdown profile is applied. Issue happens only to a small percentage of devices, and so far I'm unable to reproduce the issue. Thanks in advance.
I am trying to get users to view app notifications while in lock down. I was following the following instructions: https://www.soti.net/mc/help/v14.1/en/console/configurations/profiles/configurations/categories/restrictions/lockdown_notifications.html However, it opens a page stating "ERR_UNKNOWN_URL_SCHEME" like it is trying to access a web page. Has anyone been able to get this working? I would have liked to allow the drop down menu to show notifications but then the setting options become available. Status Bar Options also do not appear to be working as intended. TC51 on android 6.0.1 Mobicontrol 14.1.0.1152
Hi! Tell me if I am wrong but it is impossible to bulk import? Devices Groups? Custom Attributes? Users? Thanks
Hi I'm arranging with SOTI to upgrade from 13.3.3 to 14.2. All devices on platform are Samsung and all agents are the ELM version. So I have one silly question that people here might be able to answer... When I upgrade the device agents will the users have to go through Device admin policy pending and Licence activation pending screens again? It's so I can send out any necessary instructions to the users.
Hoping someone may have some wisdom here. Is it possible to bulk import phone numbers into SOTI either to the existing phone number field or custom attribute. SOTI doesn't automatically recognize the phone number from my android devices as its shows an unknown on the device. (I believe this to be due to the way the number isn't stored on the SIM). I can easily get a list of devices and SIM numbers from SOTI and lookup against a spreadsheet that has the associated phone numbers from my Mobile provider. However is there a way to then import that data back into SOTI to populate the phone number field or a custom phone number field? I'm assuming I could do it one by one but we tend to set up a lot of devices 200+ in one go so looking to a quicker. Any help would be appreciated.
Hi, Apologies if this is covered elsewhere, I did try and find some answers but couldn't find what I was looking for. The server we currently host MobiControl on is getting on and we would like to move it to a new virtual server we have. The new server will have a different local and public IP address. Is this a difficult process? Could I have some further information on the process? Thanks
I am having issues with the MobiControl Stage app when attempting to stage via bar-codes for Motorola/Symbol scanners. I have created a Fusion profile with all of the correct settings in the Mobicontrol stage app to connect to our AP however, I consistently get the error "Failed to configure Fusion Wireless" when finishing scanning bar-codes. Scanning the bar-codes does install the certificate I imported in the stage app but will not set the profile in Fusion before failing. I am able to set Fusion Global settings, Fusion password, Radio on, and Radio off fine through bar-codes and have confirmed these settings work. I also can create a profile in Fusion manually with identical settings to what I put in the Mobicontrol stage app and it works fine to connect. Does anyone have any experience with Fusion Wireless and Mobicontrol stage app? I can hardly find any documentation on the bar-code staging subject other than extremely basic SOTI overview documentation, so if anyone could shed some light on this I would greatly appreciate it. My model of scanner is Zebra\Symbol MC32N0 and MC3190 both with supported versions of Fusion according to the document I found on this forum. Here are a few more details: Mobicontrol VER: 13.0.0.33766 Mobicontrol Stage Ver 13.2.0 Build: 3247 Device Model: MC32N0 OS: Windows Embedded 7.0 build 2824 Device Model: MC3190 OS: Windows Embedded Handheld 6.5 Classic At this point I only need to be able to get bar-codes to set a wireless profile in Fusion and I'll be golden. Thanks again in advanced for any help provided.
Hello. I have an old MobiControl serves (v11), as bing has deprecated the maps version used in this release, i can´t access to a device last known location. I would like to know if somebody has a sql query which can get me this info, at least its coordinates. Thank you.
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points.
Highly experienced members with valuable inputs. Should have more than 700 points.
Beginners taking the initiative. Should have more than 500 points.
New contributors starting their journey. Should have more than 250 points.
