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In a scenario where Windows, Android, and iOS are involved.
I'm currently trying to open the remote control to a device from MobiControl 14 using the web based option, which uses SOTI Assist. When trying to open the connection, it returns the following error: Error: WebSocket closed without sending a close frame. Checking the logs, this is what it says: 2017-11-03 17:25:16,713 (null) 4 INFO NT AUTHORITY\SYSTEM Soti.RemoteControl.Logging.Logger Info Permission URL: https://sbimdm02.incasgroup.local/MobiControl/DeviceManagement/ 2017-11-03 17:25:19,338 (null) 4 ERROR NT AUTHORITY\SYSTEM Soti.RemoteControl.Logging.Logger Error failed to start host: WcfWebSocketChannelHost 2017-11-03 17:25:19,369 (null) 4 ERROR NT AUTHORITY\SYSTEM Soti.RemoteControl.Logging.Logger Exception System.PlatformNotSupportedException: This platform does not support server side WebSockets. at System.ServiceModel.Channels.HttpChannelListener`1..ctor(HttpTransportBindingElement bindingElement, BindingContext context) at System.ServiceModel.Channels.HttpsChannelListener`1..ctor(HttpsTransportBindingElement httpsBindingElement, BindingContext context) at System.ServiceModel.Channels.HttpsTransportBindingElement.BuildChannelListener[TChannel](BindingContext context) at System.ServiceModel.Channels.Binding.BuildChannelListener[TChannel](Uri listenUriBaseAddress, String listenUriRelativeAddress, ListenUriMode listenUriMode, BindingParameterCollection parameters) at System.ServiceModel.Description.DispatcherBuilder.MaybeCreateListener(Boolean actuallyCreate, Type[] supportedChannels, Binding binding, BindingParameterCollection parameters, Uri listenUriBaseAddress, String listenUriRelativeAddress, ListenUriMode listenUriMode, ServiceThrottle throttle, IChannelListener& result, Boolean supportContextSession) at System.ServiceModel.Description.DispatcherBuilder.BuildChannelListener(StuffPerListenUriInfo stuff, ServiceHostBase serviceHost, Uri listenUri, ListenUriMode listenUriMode, Boolean supportContextSession, IChannelListener& result) at System.ServiceModel.Description.DispatcherBuilder.InitializeServiceHost(ServiceDescription description, ServiceHostBase serviceHost) at System.ServiceModel.ServiceHostBase.InitializeRuntime() at System.ServiceModel.ServiceHostBase.OnOpen(TimeSpan timeout) at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout) at Soti.RemoteControl.Channel.WebSocket.Host.WcfWebSocketChannelHost.Start() at Soti.RemoteControl.Server.RemoteControlServer.Start(IReadOnlyList`1 hosts)
When will the skin for the Note 8's be functional - I am unable to use the HTML remote control, keeps using the legacy plugin which I am unable to do anything on this phone.
Based on the other topic I've read, it is possible to setup an offline instance. We can bypass SOTI Services by sideloading device agents, skins etc. I just want to know what are the features we can't use or things that we can't do between different OS (Android, iOS, Windows, Linux) if we are planning to setup an instance on an offline environment. Thanks
I have some idea but can you verify or add some to it? For Agent Builder a.) Android - MC Server connects to this service to download or build the device agent. b.) Windows - MC Server connects to this service to download or build the device agent. c.) iOS - ? d.) Linux - ? For Enrollment Service a.) Android - MCagent connects with Enrollment Service to locate the MCserver based on the Enrollment ID b.) Windows - ? c.) iOS - ? d.) Linux - ? 3. Location - How does SOTI location service work? what are the components it communicates with? For Messaging Service a.) Android - you can send message or script via platform notification service (GC2M)b.) Windows - ? c.) iOS - ? d.) Linux - ? For Skins Service a.) Android - you can download skins that will be shown when doing remote control. (So you can also use the hardware buttons) b.) Windows - you can download skins that will be shown when doing remote control. (So you can also use the hardware buttons) c.) iOS - ? d.) Linux- ? And If we want an offline instance, we can just sideload the device agents, skins, and pdb.ini file.
I need to be able to give my applications the ability to change System Settings, such as turning Bluetooth On/Off. Right now, I have to go through 150+ devices and flip the toggle switch to allow the app to do this. These are Android 6.0.1 tablets in Device Owner mode, running on MobiControl v14. Funny enough, I've also seen the MobiControl Samsung MDM Agent on test devices without this permission enabled (on itself) in Application Manager. I've looked at the v14 manual but I haven't been able to determine if this is actually possible through scripting commands. I suspect the sendintent command might do the trick, but had trouble with it in v13. On a related note, what about turning Usage Data Access for the MobiControl agent programmatically? Are there any solutions to make my life easier?
Hi, is there any way to also have Remote Control abilities for Android Enterprise (Work Managed) Samsung devices? I find it strange that I have to ask the user permission to simply be able to View their screen, even as a Device Owner. Is this a feature we can expect to have one day in MobiControl? Update: wanted to clarify that these are Samsung tablets. No separate remote control agent is available for download from SOTI's website.
Is support for the HTML5 Remote Control deprecated in v14? I select Web-based at this prompt but it launches the desktop app instead: EDIT: I don't think my picture attached correctly.
Hi all, We are currently rolling out 18x Samsung Galaxy Tab S2 (running Android 7.0) to our drivers. The main purpose of these devices is to allow our drivers to use an app called PTV Navigator. This app has a bunch of additional content it uses such as maps, voice speakers and other assorted maps. I have been able to successfully push out all the necessary packages for the PTV Navigator to work EXCEPT all of the maps.In total, the maps files are around 5GB in size and is taking around 4-5 hours to push and install on the tablets via the MobiControl Cloud service. The map files are absolutely necessary for PTV Navigator to work, otherwise it defeats the purpose. My question is, what is the most efficient and quickest way to get these map files onto the device? Keeping in mind there will be map upgrades in the future that will also need to be pushed to the tablets.What I have tried: 1) Pushing the map files through MobiControl Cloud takes around 4-5 hours as previously stated. 2) Copy the map files from the SD card to internal storage using a script and then push out a profile with the same files. I would think MobiControl would automatically recongise the files are already on the tablet, so it would just mark the profile as "Installed". This is not the case as according to SOTI support, it does not have any hash or checksum on the files and only reads the last modified date. 3) Attempted to force PTV Navigator to read the map files from the SD card and then later on swap out the SD card with updated maps. PTV Navigator is refusing to read maps stored on SD card. 4) Use an app called AndSMB to copy the map files from a local NAS, but this was super slow as well! Please help with this enquiry. Any advice would be greatly appreciated. Many thanks. B
For example, if I have two file sync rules targeting the same device and scheduled to run at certain time maybe I just want one of them to run when I send the "sync files now" command.
In some cases I need to push out 300mb+ files to Android devices to perform firmware updates. Is there any way to get visibility into the percentage downloaded from the the SOTI server? I often don't know how much of an update has been downloaded until it actually starts executing.
If a device is not able to check-in agentlessly with MobiControl, it essentially means it cannot be managed. It would be nice to have a troubleshooting procedure for this kind of scenario.
Doze mode is delaying and blocking a lot of the actions I send down to my devices. Is there a way to get around it?
From the Mobicontrol Online help, under the section "Android+ Device Lockdown" I realized that it is possible to create a link and give access to users for executing Mobicontrol action: - action:// - Executes a MobiControl action. To change the device password, use action://CHANGE_DEVICE_PASSWORD. To configure WiFi, use action://CONFIGURE_WIFI. is there any other action that can be used, I could not find any more information from the Online help.
The folder exists and we have write permission
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