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Hello all, we used device as zebra tc75x with mobicontrol agent in version 13.6 build 1476 enroll as android + the server version is on : 13.3.3454 I have a new lock down and on this lock down I have an icon when I click on this icon I launch an URL with SOTI SURF -> surf://URL ->http But that's doesn't work ...screen still white ... Each time I click I receive a blank screen .. I have check the URL -> is correct If I open the URL with chrome it's work I've notice if i remplace the url by an URL https -> another web site and used surfs//URL -> https it's work ... Is it possible to used SOTI SURF with an URL in http ? thanks for all
Hi everybody,we have configured the lockdown policies for one of our device groups.we also have a policie to configure the mail client on the devices with the pre-installed Samsung mail app.This app needs device administrator priviliges to be configured, but as soon as the lockdown policy is applied the user isn't able to grant the app the required rights.Is there a way to configure the order in which the policies are applied or e.g. to grant the mail programm device administrator rights via SOTI? We want to use this mail program in combination with the Lockdown feature. RegardsRobin
Hello everybody, We created an Add device rule to automatically assign the tablets that are using this rule to a specific device groupWe set the authentication option to "Utilize directory services to authenticate users during device enrollment".As long as we allow all authenticated users to use this rule, it works fine. But as soon as we enter a specific AD group, no one can use this rule. Not even the users who are member of this specific group.After entering the credentials in MobiControl on the tablet, we get the error message "No registration. Please try again or contact administrator". We tried different AD groups and different users, all with the same behaviour. We are currently using Samsung Galaxy Tab A SM-T585 devices. SOTI Server is v.14.2.1.4394, Android Plus device Agent is Samsung ELM v13.6.0 Any ideas on how to solve this?RegardsRobin
Hello, we work with zebra device TC75X with mobicontrol client on version: 13.6.1476 The server version is : 13.3.0.3454 I would like to put on our lockdown a short cut to the documentation in pdf file This pdf is locate on sdcard at the root for to do that, i have add a menu into the lockdown as this: File://SDCARD/PDFFILENAME.pdf add tag <a href="<MCLINK1>">OPEN DOC</a> but when i click on this link nothing happen i have a list of available application BUT no one CAN open a pdf file any idea ? what's wrong ? thanks
Hi everyone, some customers asking me if its possible to enroll some interactive whiteboards.Their whiteboards are running with the android 7 and android 8 os. I thought that i could enroll them by using the android generic agent. But i had noluck. And the generic client is end of life. So my question is if it's somehow possible to enroll such devices? Does anyone have experience with it? Or is it impossible (at the moment?) to enroll interactive white boards based on android? Thank you.
Hi, I am trying to apply a profile to a TC75X Android+ device but I am having issues applying the profile and getting changes to apply on the device. I managed to get the device to apply the profile by removing it from the folder and adding it again but now any changes I make to the profile, nothing happens on the device and it just says "Pending Install". I just checked the Logs and we're receiving error message "Error message received from device (Internal storage decryption not supported)" This is happening on multiple devices.
After uploading files from a group of devices to server (into %DEVICEID% subfolder), is there a way to download all those files together (instead of one-by-one)?
Hi @all We are testing SOTI Mobicontrol at the moment, we'd like to install and configure Zebra Android hand scanners. The main app used on the scanners is the "warehousing-Dynamics 365 App we'd like to install and configure using the SOTI Product Installing the app works, however we still don't know how to configure it, means submitting the values for Client ID, Client Key etc. These values are known and static for us, so how can we fill in the configuration automatically ? We've found a Hint in the manual that we can enter a "URI" in the advanced options of the "edit application catalogue entry but we do not know how to specify this or what is the intended method for this. Anybody know how to solve this ? Kind regards Till
Hello all, we used the device Zebra TC75X under android 6.0 (android+). the mobicontrol client is on version: 13.6.1476 the mobicontrol server is on version : 13.3.3454 we have about more than 700 devices who is configured with network type -> WIFI and GPRS. For some reason some devices CAN BE OFFLINE since several hours . Of course, if these devices aren't connected the datas has not sync with our systems .. It's not many perhpas 10 or 20 devices a day. Also it's not the same devices every day. I've notice it's only when device pass to wifi to GPRS. On all these device, we have some profiles who is apply and also out of contact policy. The configuration of OOC is : device has not connected for 30 min repeat action event subsequent 30 minutes Action : activate connection But devices can continue to be offline sometimes for more than 8 hours. the device re - connect when drivers returns to the office -> network connection pass to GPRS to wifi. I must to find a solution for to solve this problem. I would like to know if it's possible to know if OOC has RUN because i can't see anything in the log of the device ? Also , any idea are welcome for to find a solution :) Thanks for your time
Is there a script similar to 'setradioenable wifi 0' for enabling/disabling Ethernet port on the device? Or reconnecting the Ethernet connection, like the WiFi script 'wifireconnect'?
We use CT50 & CT60 and we want to push our microsoft email exchange configurations to these devices. But when i tried to add the confugurations to an Android plus profile and install the profile, i saw the device logs show "feature not supported (EXCHANGE)". In SOTI help doc it shows Active sync is not supported on Honeywell devices. So what is the alternate method we have to send email configurations to our Honeywell Android devices ? Please advise Our aim is that when the user open an email client from the device, it should ask only his user name and password and then his emails messages should be downloaded to the device from the mail server.
Hello, We are displaying the %DEVICENAME% variable in our HTML device lockdown. This part is working fine, but the issue we are running into is that once the device is added to MobiControl, we rename them to match a naming convention that the Device Add Rule cannot replicate (combination of model # and substring of serial #/IMEI#). When we rename the device the name on the lockdown screen does not update until we either make a change to the profile and re-assign it or move the device between groups that cause the profile to be re-applied. How do we automatically force the lockdown screen to refresh this variable, while it is connected, without having to move it between groups or profiles? MC: 14.1 Agent: Android + 13.5 Zebra TC56 Android 7.1.2 LG 12 Thanks, Patrick
Hi! We need to be able to enable Data-Roaming on devices for the SIM card to work properly. With watchsettings command in MobiControl we can get the "-glo data_roaming 1" value but writesecuresetting won't work with this command. Is there some other way of enabling data-roaming on devices, programmatically from MobiControl. The devices are Samsung devices. Since MobiControl can get the logs from the device with the particular global setting, it should also be able to change the value.
Hello, I have a question regarding the Android Lockdown Screen on android+ devices. When you configure a browser call you can use the prefix "http".This launches a Browser in a single page mode without the adress bar and settings. Which Browser is opened here? And can you configure proxy settings for it? Thanks for your help.
Does the Time Synchronization policy not apply to Android Enterprise devices? I'm becoming increasingly frustrated by the lack of clear separation of capabilities between AE and Android Plus within the documentation and the SOTI console itself. These Advanced Configurations are listed under the Android Plus device family but Custom Data works on Android Enterprise while Time Synchronization doesn't? Is there anyway to know what scripts and Advanced Configurations do and do not work in AE without manually guessing and checking? I would expect that given that the Help documentation is a centralized web page that it could be updated more frequently.
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