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Samsung Dual messenger option has disable after enroll with SOTI. any way to enable this ?
I have a zebra TC77 device that is enrolled and locked down and everything seems perfect, except for the fact that if you hold the home key you will get the popup for Google Assistant. I have no idea why it is happening with this group of devices because every other group I have deployed this way is not having this issue. (see photo) I am super new to Soti so I assume I am missing something but I am hoping that it is something that I can just turn off on the Soti side and not have to do on the Zebra StageNow side. Any help would be appreciated. Thanks. Tim
What is the roadmap aboout no longer depending on dotnet core 3.1 ? as the current versions of mobicontrol and xsight still depend on it, altough microsoft is no longer supporting dotnet core 3.1.
Hello, ive came up with the following barcode payload for enrolling devices with built in qr-code reader for using enterprise wifi, please dont ask why we do not validate server certificate etc.. : {"android.app.extra.PROVISIONING_DEVICE_ADMIN_COMPONENT_NAME":"net.soti.mobicontrol.androidwork/net.soti.mobicontrol.admin.DeviceAdminAdapter","android.app.extra.PROVISIONING_DEVICE_ADMIN_SIGNATURE_CHECKSUM":"hn8mSNJMPcovWbnnWrb-uMpWZjNlNp-jyV_2A-Whumc=","android.app.extra.PROVISIONING_DEVICE_ADMIN_PACKAGE_DOWNLOAD_LOCATION":"http://soti.net/apk/ae2","android.app.extra.PROVISIONING_WIFI_SSID":"SSID","android.app.extra.PROVISIONING_WIFI_SECURITY_TYPE":"EAP","android.app.extra.PROVISIONING_WIFI_EAP_METHOD":"PEAP","android.app.extra.PROVISIONING_WIFI_PHASE2_AUTH":"MSCHAPV2","android.app.extra.PROVISIONING_WIFI_IDENTITY":"User","android.app.extra.PROVISIONING_WIFI_PASSWORD":"Password","android.app.extra.PROVISIONING_WIFI_PROXY_HOST":"proxy","android.app.extra.PROVISIONING_WIFI_PROXY_PORT":"8080","android.app.extra.PROVISIONING_LEAVE_ALL_SYSTEM_APPS_ENABLED":true,"android.app.extra.PROVISIONING_LOCALE":"de_DE","android.app.extra.PROVISIONING_SKIP_ENCRYPTION":true,"android.app.extra.PROVISIONING_TIME_ZONE":"Europe/Amsterdam","android.app.extra.PROVISIONING_SKIP_EDUCATION_SCREENS":true,"android.app.extra.PROVISIONING_ADMIN_EXTRAS_BUNDLE":{ "enrollmentId":"Local Adress", "PROVISIONING_MODE":"FULLY_MANAGED_DEVICE"}} This code is then read but android doesnt even try to use the network declared (there are no logins registered on the radius server) Is here anyone out there that has done this before?Also i was wondering if the manafacturere has to implement the new EAP Functionality first for enrollment?This was released with Android 10, when i was searching for it.
Hi, I have implemented the method to import contacts onto our Android Zebra TC-56's outlined hereand it does work. I am wondering if there is a way to get around the prompt of "Do you want to import these contacts? Yes/Cancel". As I guarantee at least some users would hit cancel. I've tried sending intent commands, as well as scripts such as this: import_contacts_vcf and it does not seem to work. Is there a way to run the import command against Contacts.vcf without having to manually accept the prompt? Thanks!
I synced the zip file to the device and then sent the "install_system_update /sdcard/OSUpdate.zip" script. The device got disconnected, however, it was back on only after one minute. It usually took approximately 5-10 minutes before it was connected again. And it seems the script didn't update anything. I tried removing the file from the sdcard and re-syncing it again, but it still didn't work. Has anyone ever experiend this issue?
Hello, I can't create an agent to enroll android devices because the option to add device doesn't appear
Using a file sync to put the FULL.zip of Android 10 onto the sdcard directory. When I send the script to do the upgrade, about 30 percent of the time the MC9300s will Enterprise reset and come back with an all black screen saying "To start Android, enter your password" I have a few hundred devices to upgrade remotely, and need a more reliable method of upgrading. Any suggestions?
Hello everyone. I had to reinstall one of our device today. And each time i try to re-enroll it, i get message"Enrollment Failed , please retry or contact your system administrator" I checked the log, and only get this [2023-01-25 14:47:51.827] ERROR [Android RESTful Enrollment] (196): Unhandled exception on POST https://MYSERVERIP/mc/enrollments/android {"AddDeviceRuleId":null,"EnrollmentPolicyPin":null,"AddDeviceRuleTag":"33FC8A72-5987-F82A-2C1E-1C089AA74E1F","AcceptedTermsAndConditionsUrl":null,"IsDeviceGmsCertified":true,"IsOemAgent":false,"Snapshot":{"DeviceName":null,"Info":{"Uuid":"a848b49e-2ab6-419d-98e8-8e509ce15112"},"SafetyNetAttestationResponse":null,"ApiLevel":28,"OSType":800,"DeviceFirmwareVersion":null,"Ip_And_IpType":{"Ip":"MYDEVICEIP"},"ImsiNumber":"","Esn":"35239311025117","Iccid":"","PhoneNumber":"","Mac":"d04e50f8097d","SerialNumber":"35239311025117","Model":"MEMOR 10","Oem":"Datalogic","PersonalizedDeviceName":"MEMOR 10","LockScreenMessage":null,"Id":"35239311025117","BluetoothMac":"","WifiMac":"d04e50f8097d","HardwareSerial":"S21H00413","Imei":"352393110251173","SupportedApis":{"ActiveMdmIds":[1040],"RcId":"813"},"FeatureList":{"AgentFeatures":[1,2,3,4]}},"IsDuasSupported":false}System.IndexOutOfRangeException: AndroidEnrollmentPolicyKindId à System.Data.ProviderBase.FieldNameLookup.GetOrdinal(String fieldName) à System.Data.SqlClient.SqlDataReader.GetOrdinal(String name) à System.Data.SqlClient.SqlDataReader.get_Item(String name) à Soti.Data.SqlClient.TransformingDataReader.get_Item(String name) à Soti.MobiControl.EnrollmentPolicy.Android.Implementation.Providers.Implementation.AndroidEnrollmentPolicyProvider.AndroidEnrollmentPolicyToRecord(IDataRecord record) à Soti.Data.SqlClient.Command.<>c__DisplayClass19_0`1.<ExecuteRecord>b__0(IDataReader reader) à Soti.Data.SqlClient.Command.<>c__DisplayClass26_0`1.<ExecuteReader>b__0(SqlCommand sqlCommand) à Soti.Data.SqlClient.Command.Execute[T](Func`2 handler) à Soti.MobiControl.EnrollmentPolicy.Android.Implementation.AndroidEnrollmentPolicyService.GetAndroidEnrollmentPolicy(Int32 androidEnrollmentPolicyId) à Soti.MobiControl.EnrollmentPolicy.Android.Implementation.AndroidEnrollmentPolicyCacheService.GetAndroidEnrollmentPolicy(Int32 androidEnrollmentPolicyId) à Soti.MobiControl.DeviceEnrollment.Android.Implementation.EnrollmentManagementService.GetEnrollmentPolicyInfo(AndroidDeviceSnapshot deviceSnapshot) à Soti.MobiControl.DeviceEnrollment.Android.Implementation.EnrollmentManagementService.Enroll(AndroidDeviceSnapshot deviceSnapshot) à Soti.MobiControl.DeviceEnrollment.Android.Web.Implementation.AndroidAgentEnrollmentController.Enroll(EnrollmentRequest enrollmentRequest) à lambda_method(Closure , Object , Object[] ) à System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ActionExecutor.<>c__DisplayClass10.<GetExecutor>b__9(Object instance, Object[] methodParameters) à System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ExecuteAsync(HttpControllerContext controllerContext, IDictionary`2 arguments, CancellationToken cancellationToken)
Hi We have a 20 button lockdown for Honeywell EDA51 devices but need more buttons. Is it possible for one of the 20 buttons in the lockdown to open a second lockdown when pressed or is it possible to add a folder where apps can be opened Thanks
How do I go around using a script in hand with the out of contact profile that completely disables/locks the device until connected again? I have had help via support team and they suggested using geolocking, and when device exits the geofence use the command: mobicontrol.lockdown.enableBut that does not work. I believe I have to configure the lockdown before running that command? As there is no reference for the command to go refer to regarding the lockdown.cmd. My devices are 2019 Galaxy Tab A's.
Hi all, two of my customers are currently facing the same issue and we have two support tickets open for them, with no solution yet. Does someone of you having the same issue? Both customers are on MC version 15.6.1 with the most up to date device agent, version 15.3.0. They are using Android 10 and 11 Zebra devices with different models. They are enrolled as fully managed deivces, Android Enterprise. They use different browser applications for accessing telnet and web applications. On some devices, after 15 to 60 minutes, a scan and input delay starts and the delay gets longer and longer. Starting with a few seconds, up to more than 20 secsonds. After a restart of the device, the browser or the MC agent, it seems to be gone. But, after the 15 to 60 minutes it starts again and is getting longer and longer. We are not able to figure out which devices are affected. Some device with the exact same configurations / OS / LGU / model are affected, some are not. It seems that it is not an application side issue because it happens in different applications with different backends. The input is delayed, no matter if we are scanning or typing on the keyboard. If anyone has similar experiences, feel free to share your thoughts. If I get an answer on one of the tickets, I will update. Thank you Felix
Xtreme Hub seems to synchronize only the files from the corresponding deployment server which are currently used by the connected devices. If these certain files are not used on those devices anymore, they will become deleted. The next time when they will be used on a device again, the hub has to download them from the deployment server again. How can I deactivate this removal, and thus to speed up the file download of connected devices, when they will use these files again ?
Hello Community, we want to manage an Android TV via SOTI Mobicontrol, but have the issue that we can't add the device via enrollment URL. The device also does not show us the APP for download in the Google Playstore. We suspect an incompatibility. Is there any workaround here? The device is a Grundig 50 VOE 75 (UNSPSC code: 52161505). Best Regards Steffen Imberge
Is there a way to make the settings app invisible? The device gets stuck in a boot loop via an Application Run Controll and I don't want to set up a lockdown because we then have problems with company apps. Unfortunately, the function control does not work either. Users can also reset the device in user mode or change settings that I have deactivated via this.
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