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I am attempting to filter the app assignment of some social media apps to specific users across multiple departments. When I set a 'User Group Target' in the assignment page to 'Include IdP Group Name = Social Media' every device is excluded from the assignment. I am no longer sure I understand what this feature does because every possible combination of properties I've tried would fully exclude all devices. The devices are associated and enrolled with user authentication and do show the correct 'Member Of' groups in the User details panel of the device. Is there a way to filter policy assignment using Identity groups instead of creating a new virtual group for every department or doing device specific assignments?
If I provide a new package for an app will the old package be uninstalled and the new one installed or will an update be performed?
Recently, we have started to upgrade our TC57s from Android 8.1 to Android 11. The one problem that we have noticed is that the Calculator app package name is changing. The main issue with this is that it is not consistent among the devices we have upgraded and it ends up being one of the two names below. com.google.android.calculatorcom.android.calculator2 The kiosk profile is setup using com.google.android.calculator so any phone using the other one is not finding the app on the kiosk screen and is giving the error "package not found." The app in the Google Play Store only shows installed if the first package name is used, and when I try installing it when it is named the other way, I get an error. What is the best way to resolve this issue? We have considered using another app from the Google Play Store entirely to avoid this issue, but I don't like the idea of using some random app that could be taken off the store at any moment and cause mass issues.
Hello, I have difficulties installing the customer’s application on the device. The application can be installed on Android device from Play store after sign in with specific customer’s google account. It is not available only for the specific customer's account. I have created Enterprise Bindings with this account and connect it with the enrollment policy. Next, I’m creating app policy in order to search and install the application on the enrolled device, but the app isn’t available in the search to be approved. Best regards, Drago
Good morning, We have to deploy a new application on some devices and we have a problem accepting permissions silently. We are going to deploy the application using the policies/apps method because we have to configure some information (Device ID & connection code) it works fine, and the app connect to the Sophos console automatically and the device appears with the name of our soti console what was the goal. But the problem is that we have to grant some permissions manually before the process ends. We are trying to grant these permissions remotely via scripts and we have tested these scripts with no result: afw_set_permission_grant_state com.sophos.smsec android.permission.REQUEST_IGNORE_BATTERY_OPTIMIZATIONS allow afw_set_permission_grant_state com.sophos.smsec android.permission.PACKAGE_USAGE_STATS allow We have tested this script too: request_appops_permission android.permission.PACKAGE_USAGE_STATS We are running Versión: 15.5.1.1010 of Soti Mobicontrol . The device I am using to test is a Samsung SM-T510 with android 9 and agent version 15.2.0.1025. Is it possible to silently deploy these permissions? Is there any other test or way to silently grant these permissions on these devices? Thank you for your help!
Specifically looking for documentation on how to deploy .app packages as well as .dmg and .pkg. Thank you.
Hello, I need to install an app which need to be installed as device adminstrator. Is this possible with SOTI V13? Thanks and best regards Daniel
hi everyone, i configured soti surf and everything seems right. but for some reason the app will not launch. it seems to be stuck on the red Soti Surf logo screen. it will never load/launch the browser. could there be something wrong with my android for work profile? soti surf works well on Android plus enrolled devices. Soti Surf version 14.2.0.119 Thanks in advance for your help!
Just like the title says, is there any way to remove the device configuration page (specifically the un-enroll button) from the mobicontrol app? We use the app to track devices if they are lost as well as push messages through, but it's pointless having application control if the user can just turn it off by un-enrolling the device... Also the end user doesn't need to see the debug logs. Is there an configuration URI or command we can use to remove this information?
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