Soti Surf is not launching?

DP
Daniel P
Abetech - Managed Services

hi everyone, i configured soti surf and everything seems right. but for some reason the app will not launch. it seems to be stuck on the red Soti Surf logo screen. it will never load/launch the browser. could there be something wrong with my android for work profile? soti surf works well on Android plus enrolled devices. 

Soti Surf version 14.2.0.119

Thanks in advance for your help!

6 years ago
Android
ANSWERS
MD
Matt Dermody Diamond Contributor
6 years ago

What version of AE Agent? Is it possible that you're seeing a permissions issue with the app caused by the new SOTI Agent? What does the permissions screen look like in the Settings app?

DP
Daniel P
6 years ago

the Agent is 13.6.0 build 1662 android 8.1. 

below is the screenshot of the tablet.

MD
Matt Dermody Diamond Contributor
6 years ago

Can you tap on Soti Surf (first screenshot) and then look at it's specific permissions?

DP
Daniel P
6 years ago

ive solved this. i updated the Surf apk to its newest release and it launched right away. thank you for everyones time

JK
Jason Klotz
6 years ago

It seems more and more apps are getting caught in this permission issue. 

JW
Johan W
6 years ago

Indeed. What is happening SOTI?