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Hi, SOTI 15.6.1.1048 Sql express 13 Our SOTI system works years without any problems. Now we need to upgrade the database to a newer one. But we found out that we don't know the password to connect to the database. Is it possible to find it somewhere? Thank you
Dear community, I have recently installed a fresh instance of Mobicontrol (ver. 15.6.0), but due to installer issues with catastrophic failures, I was forced to use local SQL Express instance. I have successfully moved the MobicontrolDB and Archive databases to main SQL server as there is an option to change these in admin console. However I am struggling with the Signal DB, there is no tool to reconfigure and the only settings related to SQL I was able to find were in registry (just the SQL server FQDN and user info) and json config located here: c:\Program Files\SOTI\Signal\appsettings.json But this config has the connection string encrypted (I suppose it's some of the dotnet config encryption tools). What are the options to change the DB location? I really don't want to run and patch another SQL instance. Will do the magic manual move of the SignalDB to production SQL server and then run installer again as "upgrade" and choose the production SQL server as destination? Thank you.
Hello , I want to know if SOTI MOBICONTROL is compatible with MSSQL 2019PS : our SOTI version is 14.4.8.1043 Thanks in advance.
Hi everyone, I installed a new on premise instance with MobiControl V15.5In the admin utility everything is okay. When I enter onto the web console there are some warning messages. Do you have any ideas what I can to there to solve this? It is on a Windows Server 2019 with SQL Express 2019. We had no error messages while installing. Only thing we had to do was an offline activation of the license.
I need to use the API : PUT /devices/{deviceId}/customAttributes/{customAttributeId} This API requires the CustomAttribute ID as a parameter and I don't know where to find it. I tested the GET /customattributes API to get the ID, but it's not part of the response. I also poked around in the DataBase, but I don't see a table name that allows me to direct my search to the CustomAttributes to retrieve the IDs. Has anyone experienced this problem?
Hi, my dba team is asking if these errors can be ignored or must something be fixed ?? We get these on a regular daily basis. [INFO] Database ID: [33]. Deleting unrecoverable checkpoint table row (id: 5). [INFO] HkHostFreezeCkptTrimming(). Database ID: [33]. HkTrimLSN Frozen: [1] [INFO] getMaxUnrecoverableCheckpointId(). Database ID: [33]. Start of Log LSN: 00020362:000D6575:0002 used to trim unrecoverable checkpoint files tables during full backup. [INFO] HkHostBackupDeleteContext(). Database ID: [33]. Cleaned up all the allocated buffers [INFO] HkHostFreezeCkptTrimming(). Database ID: [33]. HkTrimLSN Frozen: [0]
Hi all, I have created custom attributes (e.g. SIM-PIN, SIM-PUK, ...) and added some information for each device. Now I want to create a custom report using these custom attributes, but I cant find them in the database at all. Does anyone know the specific tablename? OS: Microsoft Server 2019 MS SQL Version: 15.0.4123.1 MobiControl Version: 15.3.1.1151 Thanks in advance. Best, Stephan
Hi, We deleted the archive db by mistake after upgrade. Now whenever we try to access the logs of a device from the webconsle, it throws an and no logs show up. Please suggest, how to fix this. ************************************************************************ Exception: Invalid object name 'MobiControlDB_Archive.dbo.MainLog'. ************************************************************************[SqlException: Invalid object name 'MobiControlDB_Archive.dbo.MainLog'.] at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose) Regards, Dheeraj
Hi, I want to move our only SotiMobicontrol server to another Windows server. Are all data, profiles and packages saved in the database?
Hi I do have this on a case whit Soti but wanted to check if any one else have had this issue earlier or maybe some tips on what to check. We did a server update from 14.4.5 to 15.0.2, after this finished we saw no unit's under "View all devices" list.After about 5 minutes we had about 10 devices showing of total 1228 devices. About an hour later this had jumped to show about 570 devices of 1228 and 3 days later it only showed 980 devices of 1228. We now have restored DB and server back to 14.4.5 but issue is still present.This makes me belive issue always has been there but not noticed before the upgrade that now was done. Before downgrade we tried re-build both "data" folder and "Search" folder for MobiControl Search as well as re-install.The "MobiControl Search Sync Interval" shows "Failed" and integrity 100% under server tab. Server mostly contains Windows Mobile devices and a few CE devices that are now going to be swapped whit Android so also a couple of Android devices present for testing. Due to the WM and CE devices as server was installed SHA2 it has been changed to SHA1 for this. Anyone seen a problem whit Search not been able to load devices from DB og slowly loading devices?Any settings that could be wrong or impacting this on comunication whit DB? All test and checks does not indicate anyting to me on this. Best RegardsØystein Stakvik
I would like to get a list that shows which version of a specific app is installed on all/selected devices. For example I want to see how many devices have WhatsApp installed on them and which version is installed on each device. Is there a way to do this without creating a custom report? If not, then our MobiControl is on the cloud and to have this report made by Soti support requires that the company pays a fee but since this might be a one time thing it might be more feasible to design the custom report myself. However I'd need the DB details & table names on our instance of MobiControl so is this something that Soti provides or not? Using MobiControl 14.1.4.1693 with Android Plus devices.
Hello We change the Database Server for MobiControl. For MobiControl i can change the Database Server Name in the Administration Utility. Where i can change the Database Server for the "SOTI Assist" ??
Hi everyone, Last week, one of our customers logged into our SOTI environment and put in a couple of scheduled changes. As we noticed, the scheduled changes came up in the Mobicontrol webconsole as being done by "System" and not by the actual user. Since the SQL database saves the login it wasn't a problem to find out who logged in that morning and we quickly find out who it was by doing the right query in our SQL database. But one thing we notice. The login in our SQL database is only saved for 24 hours before it's being delete! Does anyone know a solution to extend the time to save the login data? Note, the query we set up was made to find the "Username" who logged in, not the IP address (since we have multiple customers who are able to login, we don't want to track IP's)Anyone any idea??
Dear Specialist One of our customer is facing with the very slow page loading and sometimes it fails when loading the device list page. Because of that, the administrator is feeling hard to manage their devices. There are just 3000 of android devices connected to 1 SOTI server which its hw spec can endure to 10000 devices. 1. Why is the page loading time too long?(2~3mins) 2. Is there any known solutions for this matter? 3. How about deleting Transaction Log file of mobicontrol DB file? Thank you David Park
Hi, Just wondering if anyone else has had this problem where they get a error "The Database is temporarily unavailable" We are on mobicontrol v14.2 and when I try to open some (not all) of our existing profiles i get the following error. Same thing happens when i try to upload APK files. Has anyone had similar issues?
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