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Hi, we recently upgraded from v13.4 to v14.3. We have noticed a few problems but the key one seems to be when you try to switch to legacy tabs (rules, server settings, security etc) and secondly menu's i.e. NTP settings you get in chrome repointed to the main all devices page. On IE we get an error saying content cannot be displayed in a frame. I presume, this is a browser setting and pointers would be great! Thanks Tom
Hi, A customer asked me whether there are ways to achieve the followings for AEDO device (Android 8.1.0) with MC v14; . Set same effect as Settings>Display>Advanced>Display size>Small via script or other methods. . Set same effect as Settings>Security&Location>Screen lock>None via script or other methods. . Set same effect as Setting>Apps¬ifications>MobiControl>Display over other apps>Allowed via script or other methods. . Set same effect as Setting>Apps¬ifications>MobiControl>Modify system settings>Allowed via script or other methods. Please let me know if there are ways for them. Atsushi Matsuura
Hi All, about this thread https://discussions.soti.net/kb/mobicontrol-in-countries-using-decimals-as-commas-cannot-locate-devices-issue, I don't see the fix on release notes v14.1.2 how suggest by the same thread. Thank you,Filippo
After a reboot this weekend of our 14.0.0 server the Soti MobiControl Search Service no longer starts up on the server. The message that displays is in the screenshot below but it says "No connection could be made because the target machine actively refused it 10.1.2.28:9200." The IP Address 10.1.2.28 is the IP of the server hosting all of the server components for Soti. The firewall is off on the server and the Deployment Server, Database, Web Console and Search Service are all hosted on the same server. I checked netstat and the port 9200 is not in use. I also tried a second restart of the server to see if that would fix it, it didn't. Has anyone had similar issues with the search service? I'm half tempted to try the upgrade to 14.1 to see if that fixes something, but I'm worried I might make it worse.
Hi, Last Sunday, I upgraded MobiControl from 14.0 to 14.0.2 and it's been a nightmare since. I had no issues with 14.0, but the upgrade to 14.0.2 has been regretful. Apart from dealing with SSL certificate issues, the biggest problem is MobiControl services continuously stopping for no reason. Right now, the Management Service continuously crashes every 5 to 15 minutes or so. Event Viewer shows the following: Faulting application name: Soti.MobiControl.ManagementService.Host.exe, version: 14.0.2.264, time stamp: 0x5a20b632 Faulting module name: clr.dll, version: 4.7.2558.0, time stamp: 0x59d414b7 Exception code: 0xc00000fd Fault offset: 0x000000000001358b Faulting process id: 0x1190 Faulting application start time: 0x01d3938af831b940 Faulting application path: C:\Program Files\SOTI\MobiControl\Soti.MobiControl.ManagementService.Host.exe Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll Report Id: 51619607-ff7f-11e7-80ce-005056acfd5b Faulting package full name: Faulting package-relative application ID: MobiControl's Management Service log mentions the following failures: * Exception: A task was canceled. * [InternalLogicException: Failed to send HTTP request to proxy target] at Soti.MobiControl.Ngui.WebConsole.Handlers.ConsoleApiProxyHandler.d__4.MoveNext() * Exception: Cannot access a disposed object. Object name: 'System.Net.HttpListenerRequest'. * [ObjectDisposedException: Cannot access a disposed object. Object name: 'System.Net.HttpListenerRequest'.] Here's a new one I haven't seen before (yet more certificate errors): Exception: The message could not be processed. This is most likely because the action 'http://tempuri.org/ICacheProxyService/GetByKeys' is incorrect or because the message contains an invalid or expired security context token or because there is a mismatch between bindings. The security context token would be invalid if the service aborted the channel due to inactivity. To prevent the service from aborting idle sessions prematurely increase the Receive timeout on the service endpoint's binding. * I noticed this occurs when a technician loads the WebConsole on their first login/session (and then subsequently receives an HTTP 404 error). We then have to wait a few minutes for the service to restart, or restart it manually if the application crashed too many times. On average, the service crashes at least ten (10) times in an hour. I've tried upgrading the .NET Framework runtimes to 4.7.1 to no avail. I also upgraded Java to the latest 1.8u161 and saw no improvement. Searching the web for this type of error yields many results, including one about a Microsoft-supplied hotfix and another about switching .NET JIT compilation modes. Virtual machine specifications: Windows Server 2012 R2 Standard Microsoft SQL Server 2014 SP2 Express 2 vCPU cores with 8GB of memory 2-tier Enterprise PKI for certificates, trusted by all computers One thing I'd like to mention is that MobiControl's WebConsole is served via a NGINX reverse proxy with its own public SSL Certificate from Let's Encrypt (separate machine) while port 5494/5495 is NAT'ed directly to the MobiControl server. This setup worked flawlessly on 14.0. The only certificate I have overridden in MobiControl is the "Deployment Server Extensions and Web Console" while the insecure RSA1 1024-bit original MobiControl Root CA and related certificates still handle everything else. I'm more than eager to change them to our PKI certificates, however I'd like to sort out the current issues at hand first. Anyone else experiencing issues with the latest update or can provide some insight into the matter?
Is it possible to track whether the user turned off the device intentionally?
Is it possible to create a custom data regarding device settings whether the location is turned on/off? If possible, can we pick make it as a device property and put it on the column view?
I'm currently trying to open the remote control to a device from MobiControl 14 using the web based option, which uses SOTI Assist. When trying to open the connection, it returns the following error: Error: WebSocket closed without sending a close frame. Checking the logs, this is what it says: 2017-11-03 17:25:16,713 (null) 4 INFO NT AUTHORITY\SYSTEM Soti.RemoteControl.Logging.Logger Info Permission URL: https://sbimdm02.incasgroup.local/MobiControl/DeviceManagement/ 2017-11-03 17:25:19,338 (null) 4 ERROR NT AUTHORITY\SYSTEM Soti.RemoteControl.Logging.Logger Error failed to start host: WcfWebSocketChannelHost 2017-11-03 17:25:19,369 (null) 4 ERROR NT AUTHORITY\SYSTEM Soti.RemoteControl.Logging.Logger Exception System.PlatformNotSupportedException: This platform does not support server side WebSockets. at System.ServiceModel.Channels.HttpChannelListener`1..ctor(HttpTransportBindingElement bindingElement, BindingContext context) at System.ServiceModel.Channels.HttpsChannelListener`1..ctor(HttpsTransportBindingElement httpsBindingElement, BindingContext context) at System.ServiceModel.Channels.HttpsTransportBindingElement.BuildChannelListener[TChannel](BindingContext context) at System.ServiceModel.Channels.Binding.BuildChannelListener[TChannel](Uri listenUriBaseAddress, String listenUriRelativeAddress, ListenUriMode listenUriMode, BindingParameterCollection parameters) at System.ServiceModel.Description.DispatcherBuilder.MaybeCreateListener(Boolean actuallyCreate, Type[] supportedChannels, Binding binding, BindingParameterCollection parameters, Uri listenUriBaseAddress, String listenUriRelativeAddress, ListenUriMode listenUriMode, ServiceThrottle throttle, IChannelListener& result, Boolean supportContextSession) at System.ServiceModel.Description.DispatcherBuilder.BuildChannelListener(StuffPerListenUriInfo stuff, ServiceHostBase serviceHost, Uri listenUri, ListenUriMode listenUriMode, Boolean supportContextSession, IChannelListener& result) at System.ServiceModel.Description.DispatcherBuilder.InitializeServiceHost(ServiceDescription description, ServiceHostBase serviceHost) at System.ServiceModel.ServiceHostBase.InitializeRuntime() at System.ServiceModel.ServiceHostBase.OnOpen(TimeSpan timeout) at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout) at Soti.RemoteControl.Channel.WebSocket.Host.WcfWebSocketChannelHost.Start() at Soti.RemoteControl.Server.RemoteControlServer.Start(IReadOnlyList`1 hosts)
Is support for the HTML5 Remote Control deprecated in v14? I select Web-based at this prompt but it launches the desktop app instead: EDIT: I don't think my picture attached correctly.
After seeing a preview of v14 at Sync 17 I couldn't help but notice the somewhat jarring experience of having to toggle between the two different UI views (legacy & material/modern). Is it a safe assumption that the rest of the UIs will be refreshed as well?
What will be the upgrade path for previous versions of MobiControl to MobiControl v14?
Will MobiControl v14 support non-ELM Samsung agent and devices?
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