Soti Surf Google authentication error

P
Pete
enVista LLC (End User)

I am suddenly getting this error in soti surf when trying to log in through a google account to a website 

Error 403: disallowed_useragent

They are running Android 8.1 agent version 14.4.1.1064 and surf version 15.3.2 build 3

4 years ago
SOTI surf
ANSWERS
RC
Raymond Chan Diamond Contributor
4 years ago

Has your Soti Surf been upgraded recently? 

Do you have similar problem on device with a different Soti Surf version/build?

P
Pete
4 years ago

yes it was updated within the last week or two with now change. and it is happening across multiple instances on different devices and os versions

TR
Tim, Recko
4 years ago

I am seeing this issue as well.  Is there a solution?

D
DJMOD@SOTI
4 years ago

Hi Tim,

Thank you very much for contacting SOTI support. 

Could you provide Android agent version and SOTI surf version being used.

TR
Tim, Recko
3 years ago

Android Agent: 15.0.1 Build 1051

SOTI Surf:  15.4.0 Build 5

Z
ZPMOD@SOTI
3 years ago

Hello Tim,

Thanks for the provided information. 

I've been able to recreate the issue and currently investigating the issue internally.

RC
Raymond Chan Diamond Contributor
3 years ago
P
Pete
3 years ago

Glad to see I'm not the only one and its actually being looked at now.

Z
ZPMOD@SOTI
3 years ago

Hello Pete & Tim,

Sorry for the delay and update on this thread. 

But internally discussed this is an issue with Soti Surf. 

I would ask you to contact support@soti.net to open a case for further assistance.