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Mobisys MSB3 profiles - Enterprise app policy issues

AS
Alin Sfiriac
hirschmannautomotive

Hello.

We have the Mobisys MSB3 app configured as enterprise app. In the app policy we configured the profiles in the Managed App Config. Everything works at first, the devices get the app with the right configuration, but after 1 day the profiles are gone, and the app reverts to a configuration we had in the past.

Before using enterprise app source, we had it in managed google play store. We switch to enterprise app source because somehow, we had issues with the app getting updated from google play store (even though we setted the profile for Managed Google Play to never update).

The managed google play app policy is not assigned to the devices (only the enterprise app), so i'm not sure what can be the problem here. Maybe a left over configuration from this version? 

As a workaround, we uninstall the app from the devices, then it gets reinstalled again with the right configuration, but this is quite annoying to do everyday. 

Devices in use: Zebra TC52/53/8300, ET51/ET40. Android version: 10, 11, 13

Soti Mobicontrol version:15.6.6.1010 on prem

Mobisys zebra MSB
a year ago
SOTI MobiControl
ANSWERS
RC
Raymond Chan Diamond Contributor
a year ago

Have you tried totally removed the Mobisys MSB3 app from your Managed Google Play store associated with the devices you currently deployed the same app as enterprise app via .pcg package?

AS
Alin Sfiriac
a year ago

The app policy is not assigned. You mean to unapprove it from out Managed Play Store?

I didn't test that yet. From what i see last week i updated one device to a new OS, and seems like that device kept the right configuration.

S
SSMOD
a year ago

Hi Alin,


Thanks for posting on SOTI pulse. Thanks Raymond for responding to the post, your expertise and willingness to help are greatly appreciated!


Has your query been resolved? If not, or if you have any additional concerns, please don't hesitate to reach out. We are dedicated to providing assistance and support.


Also, if this post has helped you in solving your query, I would request you to mark the particular comment as "is solution", so that others may benefit from this information.

AS
Alin Sfiriac
a year ago

The problem is still persisting. 

I removed the application from our Managed Playstore, and install it via App policy (Enterprise app)

After the installation it works for a couple of hours, then it get's updated and it's reverting back to the initial configuration. Also tried to clear the data for playstore.

Still looking for a solution.

S
SSMOD
a year ago

I would like to recommend that we open a support ticket for this matter. This will allow us to conduct a more thorough and detailed investigation into the issue at hand.

Thank you!

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