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Google Play - uninstalled

Solved
RH
Roger Hansen

Hi

Im working on implementing Mobicontrol 24.1.2.1046, and came across a strange problem. The devices dont get an app policy (when i check on the the devices under configuration - but they still get the apps that lie in the policy for some reason).

And furthermore - when i check under Applicatons - Google Play Store is uninstalled, but when i enter adminmode and check the installed apps on the device - Google Play Store is in fact installed.

This appears on both Samsung Galaxy Xcover6 - Samsung Galaxy Xcover7 and Honeywell CT40 (android 9 and 13).

Anyone been up against this issue?

12 months ago
SOTI MobiControl
ANSWERS
RS
Rafael Schäfer
12 months ago

Check your application run control policys if you block the play store app there.

This profile will be "revoked" when admin mode is enabled and takes place again when user mode is enabled.

Also check if the app is not just installed but also "enabled" (or with other words: not disabled).

You can also try following legacy script (when device is in user mode):
 
enable_system_app com.android.vending
 
Whats the status of com.android.vending in applications if you look into device details?
RH
Roger Hansen
12 months ago

In fact Rafael, that was in the right direction. I got a Application Run Policy in place that blocked %Play%, and is just lately ive opened up for the possibility for our users to have play installed.

I disabled this Application Run Control - and will let the system do its magic and see if it corrects itself. Still - i dont get the fact that if i start adminmode and start GPP - and then enables Usermode the application can be run from Usermode.

If the Application run Control disables the app - it shouldnt be allowed to start it at all when in usermode? 

RS
Rafael Schäfer
12 months ago

Application run control should uninstall it (or at least disable it), so it's even not visible anywhere exept in the app list in the settings menu.

Maybe it can take a moment after user mode is activated again to take place again, try a checkin if it disables it again faster.

RC
Raymond Chan Diamond Contributor
11 months ago

Hi Roger,

Please provide more background information.

Are your devices enrolled in any of Android Enterprise device modes?   

Why was there a policy to blacklist Google Play app?  It is often needed from time to time to support upgrade/patching of common apps bundled with the phone  (e.g. Google Map, translate, ... etc.)

If your corporate policy requires, and your devices are enrolled in proper AE device mode, then Feature-control policy can be deployed to disallow end-users from adding personal google account, and only managed apps within Managed Google Play store assigned with app policy are visible and selectable in Google Play store app. 

RH
Roger Hansen
11 months ago

Hi Raymond - I will mark this one as solved. I found a solution that worked for me.

Why GP was blacklisted i dont know - this was sat up when we put up our server with the help of the swedish supportteam.

In the process of upgrading our server we changed from @gmail.com adress to @domain.no adress for our managed google play in the enrollmentprocess. This seems to have affected the whole process (ending up in severe problems - as GP not being installed). As a part of this i also had to put up a new lockdownprofile bound to the right enrollmentpolicy. 

And this seemed problematic for our PDAs, most of them didnt get the update we did.

We tried to reset the accounts on the affected devices - with no success.

Anyways - this also resulted in that creating an service google account on the PDAs stopped funtion - quite the hazzle.

The final solution was quite simple - get GP of the blacklist, reenroll PDAs (we also did some factoryresets for the purpose of testing - same result - worked fine).

The problem i described was just a symptom of a deeper problem.

Thank you both for the help - i find it quite interesting to read your indepth analysis - learns a lot.

Solution

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