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Location History Not Working Despite Data Collection Rule

JG
Jesse Gargano
AAA South Jersey

Recently I noticed the Location History on our Samsung devices stopped working.  It has worked in the past.  We did recently upgrade to Mobicontrol v15.  I have a data collection rule that is set to track location every 5 min.  On the log of the devices it even shows this data is being collected.  However When I attempt to view the location history of a device I get an error that there is no location data present.  Any ideas why?

Update...I just noticed that the log shows Location data being collected every 5 min, however on the collected data tab it only shows data from 2 days in the last month.

Edited 4 years ago
Android
ANSWERS
RC
Raymond Chan
4 years ago (edited 4 years ago)

As your MobiControl server has recently been upgraded, more than one factors may have been changed that causes your current problem.  You thus have to rule the factor out one after the other.

What was the version and build number of your MobiControl server before the upgrade?

How many different device models are currrently managed by your server instance?  Do all the different device models experience the same missing location data problem?

Are devices of the same model and agent version/build numbers  consistently having the same problem? Or does the occurence pattern looks random?

Have your tried collecting battery level with the SAME data-collection rule for collecting location data?  If so, are both location and battery level data missing when you check in your web-console?

JG
Jesse Gargano
4 years ago

This issue was affecting all of our devices which are the same make/model, software, etc.  They were all staged at the same time.  I was just reading through the latest agent release notes and noticed the fix below.  I am updating our agents to see if this corrects the issue.

MCMR-26091 Device location could not be fetched due to device location settings being incorrectly set on the device

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