Hi Joshua,

Thanks for posting on SOTI Pulse. 

With iOS 18, Apple has deprecated the use of Profile Driven User Enrollment for BYOD scenarios. Instead, you will need to use Account Driven User Enrollment. Here’s how to enroll BYOD devices running iOS 18 in SOTI MobiControl:

Steps for Account Driven User Enrollment:

1. Apple Business Manager (ABM): Ensure you have an Apple Business Manager account set up, as this will allow you to create Managed Apple IDs.

2. Managed Apple IDs: Create Managed Apple IDs for the users who need to enroll their BYOD devices.

3. MobiControl Configuration:

   • In the SOTI MobiControl console, configure the enrollment settings to utilize Account Driven User Enrollment.
   • Make sure your devices are set to receive configurations via ABM.

4. Enrollment Process:

   • Users will need to sign in with their Managed Apple ID during the enrollment process prompted by MobiControl.

5. Testing and Support:

   • After setting up, test the enrollment process to ensure it works as expected.
   • If you encounter any issues, involve SOTI Support for assistance.

For a detailed guide on the enrollment process in iOS 18 and the related changes, please refer to the SOTI Support documentation: SOTI MobiControl Enrollment.

This link will provide specific instructions and guidelines relevant to your version of SOTI MobiControl.

Kind Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |