Pulse | Community Support

How to enable RC in Zebra TC56 with Android 8.1.0?

I already installed the latest RC Hawkeye plugin but still the RC control is not available.

I tried multiple times to send some legacy script based from other discussion like below but with no avail.

_resetfailedrcdetectionflag
Sleep 2
restartagent

and

__switch ENTERPRISE_41 VIRTUAL_DISPLAY
_resetfailedrcdetectionflag

The device is currently running the latest update from Zebra, 02-32-04.00-OG-U07-STD

I also tried installing the legacy RC plugin but the installation fail.

The same also happen to one MC93 device we have running 8.1.0 with 01-23-18.00-OG-U00-STD.

But the MC33 we have work perfectly fine with the RC plugin, this run 8.1.0 with 02-32-04.00-OG-U07-STD

Agent Version is 14.4.0.1028 for all 3 devices.

5 years ago

Android

ANSWERS

5 years ago

Do you have the device managed under Android Enterprise Device Owner / Work Managed?

5 years ago

Hello Ramzi,

Thank you for your post, please provide the following information -

1. MobiControl version

2. MobiControl Agent version

3. Are you able to see Remote Control icon on the device?

4. What do you see in Supported APIs section?

5. What is the procedure followed to enroll this device?

Regards,