Hello,

we have a problem with phone calls that are launched through our sos app.

In case of an alarm, there is an option to automatically call a predefined number for the first response to the victim.

We used this feature many times before with other devices also in kiosk mode. The only difference to the device right now is that the current one is enrolled with android enterprise and not with andoid plus like the others before.

It seems like the problem lies within kiosk mode because when I'm on the standard android home screen and launch the app the

automatic call works perfectly fine again.

Then switching to kiosk mode again and doing the exact same thing, the phone call doesn't work.

I've noticed that the alarm sound (siren) during the alarm is interrupted 10 sec after the start of the alarm.

The same thing happens when the call is started out of kiosk mode.

So it seems like it's getting canceled by kiosk.

Any ideas whats the problem here?

OS Version is android 9, device type and manufacturer is i.safe Mobile IS330.1

Mobicontrol Version is 15.2.4.1138