Hi Daniel, 

Revoke lockdown profile

Re run the same process needed for outgoing call, while sending the script "identify_activity" this should hopefully give you the bundle id that is launched during the process from the logs.

Add the bundle id found in the previous step to you lockdown menu items. 

Reapply the lockscreen profile and try again

Hi,

it also might be due to the fact that the lockdown is saved with activity suppression or native. We encountered this on Samsung devices.

Hello,
I finally made it work!

I have added the following processes to the lockdown mode screen:

com.samsung.android.dialer
com.samsung.android.incallui
com.android.server.telecom

I have modified the html template to only show the first one
Greetings

Hi, Daniel Hernández

How do you add process in lockdown ?

Thank you

in the same way that you add applications to the lockdown screen. Later, you have to modify the xml template only with the lines that you need to show

Hi All,

Rather than add the items within the lockdown template, you could either set your Lockdown Type to "Activity Suppression" or alternatively set up a package with a prei.cmd script:

manualblacklist on

manualblacklist addallowed com.samsung.android.dialer

manualblacklist addallowed com.samsung.android.incallui

manualblacklist addallowed com.android.server.telecom

Resource: https://www.soti.net/mc/help/v15.2/en/packagestudio/packagestudioindex.html

Feel free to reach out if you have any questions or need clarification.

Regards,