Dialer on lockdown, Samsung devices running Android 7 or higher

Solved Locked
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Theun
Mobicoach BV (MSP Account)

On modern Android 7 (and higher) Samsung devices, the application "com.samsung.android.contacts" is responsible for both calling (as a dialer) and contact management. It's got two different shortcuts, which are both present on the default desktop. I'm trying to display both shortcuts on a SOTI lockdown, but I'm having trouble displaying the dialer part. Do you know what I can put into the lockdown settings to have them both displayed properly? At first I tried the following:

Phone > Launch://com.android.phone
Contacts > Launch://com.samsung.android.contacts

This displays the shortcuts correctly but when the user presses Phone, they get the error message "Package [com.android.phone] does not contain default activity)". This makes sense because the default activity for calling should be 'com.samsung.android.contacts', which is the only application available for that purpose. Yet when I use:

Phone > Launch://com.samsung.android.contacts
Contacts > Launch://com.samsung.android.contacts

This results in the lockdown displaying both the icon and the functionality of the Samsung contacts, yet no dialer. Our customer is asking for the dialer and wants it directly available for their truck drivers. Another option that didn't work was:

Launch://com.samsung.android.contacts/.DialtactsActivity

I've tried various intents as well but to no avail. For example:

intent:#Intent;action=com.samsung.android.contacts.ACTION_DIAL;end
intent:#Intent;action=("com.samsung.android.contacts","com.android.dialer.DialtactsActivity");end 

Do you have an idea how I can still reach the dialer part of com.samsung.android.contacts and display it on the SOTI lockdown?  We're using the cloud-based version of MobiControl 14.1.0.1152. Thanks in advance.

Edited 6 years ago
Android
ANSWERS
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SMod@Soti
7 years ago (edited 7 years ago)

Hi Theun,

Can you please try adding

Launch://com.samsung.android.contacts/com.android.dialer.DialtactsActivity

to your lockdown and see if you can access dialer with the above activity on your Samsung Android 7 and above devices in lockdown?

Thanks

Solution
T
Theun
7 years ago

That's working fine! Thank you

I guess it came down to syntax

DD
Dominic Desbiens
7 years ago (edited 7 years ago)

Many thanks for this answer. I've searched the way to fix the problem (searched on Google for the right package name to use). Found your solution that works great.

Now I have to replace the default contact app icon to the phone app icon.

DP
Dave Poulsom
6 years ago

I guess you've resolved your issue now but for those who come across this still needing help I recommend you launch the application required and send the following script to the device from SOTI:

identify_activity

Check the device log in the console and it will list the application/intent running in the foreground.