Management Service

So i have 3 offline servers and i wanted to delete them so as per of Soti they said you have to stop the Managment Service in the server so you can delete them, but if i stop the service i cant access the web counsel to login, so how can i delete it or is there any local link and where can i find it ?

Soti Ver. 14.2 

3 years ago
SOTI MobiControl
ANSWERS
RC
Raymond Chan Diamond Contributor
3 years ago

You can optionally remove all but one management server by ticking the right option for the server icon in the servers tab of your web-console if you have more than one MS installed in your system.

WH
Wael Hilal
3 years ago

I cant, when i click on it, i cant get anything, it say that i have to stop the Management service first, but when i stop it, i cant access the web-consul that why i am asking how to access if there is another way,

J
JMMOD@SOTI
3 years ago

Hello Wael,

Thank you for posting on SotiCentral!

Could you please confirm if the 3 servers that you see on the web console is crossed-out (offline) and has only management service installed on them? A screenshot of the same will be really helpful to understand the scenario.

Looking forward to your reply
Thank you!!.

WH
Wael Hilal
3 years ago

Hello JMMOD

Thank you for your email.

Yes i have 3 servers offline and one online, i am trying to remove the 3 offline servers and i cant click right click or see any setting, but when i was reading online, it said i have to stop the Service Management so i could delete them, but when i stop the service i cant access the website anymore, if that's the solution or you have another solution through SQL or any that your could give me the steps or let me know if there is a local link i can access you can tell me where to get it.

as well please find the below image.

J
JMMOD@SOTI
3 years ago

Hello Wael,

Thank you for the prompt reply. Could you please login to the mobicontrol database and check table- Serverinfo for the value of field - SrvStatus. (Query - select * from ServerInfo).

Select the servers that needs to be removed and change the SrvStatus value to 4 (using update query). Restart the Mobicontrol services. Then on the web console, try again to delete the offline (nonexistent) server (if it is showing up). Remember to take backup of the database before any changes. Please raise a support case if you want assistance on the same.

Thank you!!