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SOTI MobiControl services cannot be started

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S
Stephan
DHL Hub Leipzig GmbH

Hi,

We have Soti MobiControl in version v15.3. to manage our Zebra TC77 handhelds.

Since yesterday, we can't start the Deployment & Management service.

Today, I go to the server and check the utility administration.

We have some errors in MobiControl Administration Utility.

Soti Services : 

Event LOG includes followings lines.

=== Pre-bind state information ===
LOG: DisplayName = Soti.MobiControl.WP8.Service, Version=15.3.2.72, Culture=neutral, PublicKeyToken=19ec3289b27901ae
(Fully-specified)
LOG: Appbase = file:///C:/Program Files/SOTI/MobiControl/
LOG: Initial PrivatePath = NULL
Calling assembly : Soti.MobiControl.DeploymentServerExtensions, Version=15.3.2.72, Culture=neutral, PublicKeyToken=8d1161b8771e9294.
===
LOG: This bind starts in default load context.
LOG: Using application configuration file: C:\Program Files\SOTI\MobiControl\MCDeplSvr.exe.Config
LOG: Using host configuration file:
LOG: Using machine configuration file from C:\Windows\Microsoft.NET\Framework64\v4.0.30319\config\machine.config.
LOG: Post-policy reference: Soti.MobiControl.WP8.Service, Version=15.3.2.72, Culture=neutral, PublicKeyToken=19ec3289b27901ae
LOG: Attempting download of new URL file:///C:/Program Files/SOTI/MobiControl/Soti.MobiControl.WP8.Service.DLL.
LOG: Attempting download of new URL file:///C:/Program Files/SOTI/MobiControl/Soti.MobiControl.WP8.Service/Soti.MobiControl.WP8.Service.DLL.
LOG: Attempting download of new URL file:///C:/Program Files/SOTI/MobiControl/Soti.MobiControl.WP8.Service.EXE.
LOG: Attempting download of new URL file:///C:/Program Files/SOTI/MobiControl/Soti.MobiControl.WP8.Service/Soti.MobiControl.WP8.Service.EXE.

Can anyone help?

services mobicontrol-153
4 years ago
SOTI MobiControl
ANSWERS
N
NTMOD@SOTI
4 years ago (edited 4 years ago)

Hi Stephen,

Thank you for requesting a response from SOTI Support Staff.

Do you still have issue unable to start Management and Delployment services? If yes, could you please check if all required ports and IP addresses are whitelisted.

Please find the links below:

https://www.soti.net/mc/help/v15.3/en/setup/installing/system_requirements.html?hl=network%2Cport#ariaid-title2

Kind Regards, 

Solution
RC
Raymond Chan Diamond Contributor
4 years ago

Is your MobiControl server a new instance? 

If not, how long has it been running OK in the past?   Has there been any upgrade from a previous MobiControl server version or migration/change of network infrastructure?

S
Stephan
4 years ago (edited 4 years ago)

Hi, thanks for fast reply.

the server was changed for 2 weeks.

So the old one was an "Hardware Server" and now we moved that to an VM.

The server / services runs without problems since the change. 

After restore the Backup/snapshot => same issue. 

MB
Marcus Breitenthaler
4 years ago

Hi Stephan,

so you had moved the Server from an Physical and migrated them ot an VM Server ?

With the change from IP Adresses and the Server Name?

What i know is the License binded to the Server name and other Values when it is activated.

If you doe something with the Server change DNS Name then inform Soti that thex remove the binding in the Background.

Additionally only the Server has been migraded and the DNS Name has changed must be then not the ROOT Certificate new Generated too ?

RC
Raymond Chan Diamond Contributor
4 years ago

Hi Stephan,

Were the server OK and devices  remained in full control right after the change two weeks ago?  Or were there the same problems ever since the changes had been made?

If done properly, and with various critical network configurations remain the same, migration from physical server to a VM instance is no big deal.  Let's first assume your migration has been done properly, then you can first check if the firewall settings for the new server are any different from those for the original physical server.

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