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MobiControl Services not running as expected

L
Lotfi
SOTI Trial Master Account

Hello,

We've installed v15.4 on-prem Soti server to evaluate and to test the new features, but when we check the services in MobiControl Administration utility we find lots of errors (uploaded to onedrive):

https://1drv.ms/u/s!AmvNYUAbbtdQiGsBvmJsYDy1ITSr?e=9HSKMt

Our setup:

- Application Server:

Windows Server 2019 Standard

- DB Server:

Windows Server 2019 Standard

SQL Server 2019

For information, the servers are behind an internet proxy and there's no chance that they have a direct internet connection. So i configured also internet proxy information under Services > Global proxy, restarted the services/servers but always the same errors.

I would like if there's any chance to find the root cause of those errors to finish our testings before the evaluation period expires.

Thank you in advance

services setup
4 years ago
SOTI MobiControl
ANSWERS
SB
Simon Breuer
4 years ago (edited 4 years ago)

Hi Lotfi,

the checks in the Admin Utility do not use the proxy settings in the web console.

The Admin Utility uses the local settings of the Internet Explorer.

L
Lotfi
4 years ago

Hello Simon,

Thank you for your reply,

After some changes, and confirmation that the server has internet connection. But i'm still having errors for the deployment server as in the pictures:

https://1drv.ms/u/s!AmvNYUAbbtdQiGsBvmJsYDy1ITSr?e=eeIgIY

Thank you in advance, for your help

SB
Simon Breuer
4 years ago

The error messages regarding the Deployment Server seem to lead to a problem with your SSL certificate bound to the DS. Please check if there is a valid SSL certificate bound to "Deployment Server Extensions" in Admin Utility.

Unfortunately I cannot help you with the Search Service problem. I don't know why error code 403 is thrown. Maybe somebody else can help?   

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