On a TC78 (Android 11) Screen Cast working very intermittently on Cellular

J
Julia
schneider6878

On a TC78 (Android 11) Screen Cast working very intermittently on Cellular.   

We are having issues doing a remote connection to our cellular devices in Soti, they show online but when I try to connect to one the remote screen comes up and then closes or freezes and then goes offline.  

Then the device in SOTI appears offline, it comes back online in SOTI and I try to connect again and same issue. 

This was working and today it is not so I have no way to support these devcies remotely.  

6 months ago
SOTI MobiControl
ANSWERS
RC
Raymond Chan Diamond Contributor
6 months ago

In general, the most probable cause of intermittent/frozen remote-control sessions is insufficient data bandwidth of the connection used.   The usual fix is either improve/replace the connection or reduce the resolution and/or color-depth of the remote-control session.

If data bandwidth/connection-quality is confirmed not to be the issue, and the problem is specific to a particular device out of a few located nearby, then check the hardware resources (e.g. available free memory, CPU power, etc.) on the problematic device.

A
ABMOD@SOTI
6 months ago

Hi Julia,

Thanks for posting on SOTI Pulse, Thanks Raymond for responding to the post, your expertise and willingness to help are greatly appreciated!

Have you had an opportunity to test the suggested solutions by Raymond and has it successfully addressed your query?

If not, or If you have any additional questions or concerns, please don't hesitate to reach out. We're dedicated to providing assistance and support.