In general, the most probable cause of intermittent/frozen remote-control sessions is insufficient data bandwidth of the connection used.   The usual fix is either improve/replace the connection or reduce the resolution and/or color-depth of the remote-control session.

If data bandwidth/connection-quality is confirmed not to be the issue, and the problem is specific to a particular device out of a few located nearby, then check the hardware resources (e.g. available free memory, CPU power, etc.) on the problematic device.

Hi Julia,

Thanks for posting on SOTI Pulse, Thanks Raymond for responding to the post, your expertise and willingness to help are greatly appreciated!

Have you had an opportunity to test the suggested solutions by Raymond and has it successfully addressed your query?

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