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iPad automatic deploeyment

KS
Kevin Samplatzki
Voß Edelstahlhandel GmbH & Co. KG

Hello everyone, 

I have a problem with the automatic enrollment via the Apple Business Mangaer. We are currently running on Soti 2024.01. 
We have bought an iPad which is provided via the ABM and the correct server for Mobicontrol is also stored there. But now the device is not displayed. I have already tested the sync function and checked everything again to see if one of the connections is not configured correctly. Does anyone have any idea why I can't see the iPad in Mobicontrol? 

If you need more information, I will of course send it to you.  

Translated with DeepL.com (free version)

iOS
8 months ago
iOS
ANSWERS
RC
Raymond Chan Diamond Contributor
8 months ago

If you can see the serial number of your new iPAD in your ABM console, and have assigned it to your MobiControl server correctly there, but cannot see the device even after enforcing an Automated Device Enrollment (ADE) sync-device operation in your MobiControl web-console, one possible reason is the time lag required for different Apple's backend servers to synchronize between themselves.  If the new device serial number was just added to ABM account using Apple Configurator Apps (running on either MacOS or iPhone/iPAD), the time needed to wait before one can see the device serial number in the assigned MDM server can vary from a few minutes to a few hours.  

KS
Kevin Samplatzki
8 months ago

It's been two days now. Can it take that long? The device was entered by our distributor for the first time and aded to another MDM server. I then deleted it again and added it via the configurator again. 

RC
Raymond Chan Diamond Contributor
8 months ago

In the past, I did occasionally experience delays as long as a few days in the worst case. 

Had your device been successfully enrolled onto another MDM server when it was deleted by you?

Is there any other Apple device bought together from the same distributor in the same order but have no ABM related problem similar to this current device?  

KS
Kevin Samplatzki
8 months ago

No, the device was only added to the MDM server but was not unrolled. 

No, this is the only device that came from the distributor at the time. In the meantime, however, I have ordered other iPhones that were also automatically added there and then set up via our other MDM service. 

RC
Raymond Chan Diamond Contributor
8 months ago

Under normal circumstances, device serial number already added to ABM account should only be deleted (retired) when it is sold or donated to another legal entity.    Otherwise, one should only reassign it to desirable MDM server, or have it unassigned from any  MDM server(s) integrated under the ABM account.  Casually deleting it and the adding it more than once within a short period of time may cause alarm in Apple's backend servers that some device-theft activity MAY be going on, and cause longer delay for different Apple backend servers to get synchronized.

KS
Kevin Samplatzki
8 months ago

Unfortunately, the device is still not visible to me in Soti. 

Do you have any ideas what else I should check? 

S
SKMOD@SOTI
7 months ago

Hi Kevin Samplatzki,

Thank you for your post on SOTI Pulse.

Thank you Raymond for responding to the post, your expertise and willingness to help are greatly appreciated!

Could you kindly let us know if your issue has been resolved?

If you have any additional questions or concerns, please don’t hesitate to reach out. We are here to provide support and assistance whenever you need it.

Kind regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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